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Maus Nissan

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.6
3,423 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,423 reviews

February 05, 2020

Had my rogue sport in for an oil change.John Thorne took Had my rogue sport in for an oil change. John Thorne took good care of me. Speedy and friendly service. Washed my rogue sport as swell. More

by mlclingen
Recommend Dealer
Yes
Employees Worked With
John Thorne
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Feb 06, 2020 -

Maus Nissan responded

We are so happy to hear that you had such a wonderful experience with our service department, Mlclingen! John does a great job for our guests; thank you for recognizing him! Thank you for being a part of our Maus Nissan Family, and we look forward to serving you again, soon! Have a blessed day! - Paul DaRocha, Loyalty Manager

February 05, 2020

I always use your service department! People are so nice. My service person was John Thorn Very nice and knowledgeable. Before going into the service department to pick up my vehicle a friend of mine was in More

by PAMELA
Recommend Dealer
Yes
Employees Worked With
Colby in sales department , John Thorne
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Feb 06, 2020 -

Maus Nissan responded

Pamela, thank you for taking the time to leave us a review! We appreciate you trusting our service department with the care of your vehicle! Thank you for your kind words- especially for recognizing John and Colby- they both do a fantastic job helping our guests. We thank you for being a part of our Maus Nissan Family, and look forward to serving you again, soon. Have a blessed day! - Paul DaRocha, Loyalty Manager

February 05, 2020

I was told certain maintenance was required when it wasn’t by their manager Drew. Forced to spend hundreds of dollars. I called in before they started working on my car and requested them NOT to do it. More

by Dwclouthier18
Recommend Dealer
No
Employees Worked With
Drew Ruggiano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Walker, Katrina Atkinson, Lance Johnson
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Feb 06, 2020 -

Maus Nissan responded

Mr. Clouthier, I can see that you are upset and apologize if you had a bad experience. If I'm not mistaken, this incident occurred some time ago, and had already been addressed by management? However, if this is not the case, I would like to try and help resolve your concern. Please feel free to contact me directly at my number below. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

Jun 22, 2020 -

Dwclouthier18 responded

Paul, I’ve mentioned this incident every time I have been in Contact with Maus since this experience and all I am told is that they will document it and they are sorry about the experience. No one from Maus has reached out to me in regards to this to try to make it right. As I do appreciate an apology I don’t feel as if that makes up for the fact that 1. I requested this work not to be done on my vehicle before they started working on it 2. I was blatantly lied to by the person you have in charge of your service department and told I have absolutely no choice but to do these services per my owners manual and 3. There has been no attempt on behalf of Maus to justify or make up for this interaction. I even spoke to Maus in crystal river about this to find out if these services were required and explained why I was inquiring and they were in disbelief. Honestly, I’ve saved all the paperwork provided from him in regards to this as I am still considering legal actions. The paperwork that states the time that they started working on my car (which apparently they couldn’t find the start time for the air filter just the battery and that was hours after I called) and also where he highlighted sections out of my owners manual basically intimidating me into paying for things I did not want done and was NOT required.

February 03, 2020

Maus is the best dealership I’ve ever dealt with. Every member of the staff is super professional and friendly. My Murano Platinum is the best vehicle I have ever driven. Buy from Maus. You can’t go wrong. More

by gcraig9211
Recommend Dealer
Yes
Employees Worked With
Aldo Rrethatakaj, Dalton Pletscher, Demetrios Klindonas, Daniel Utrobin, Cristian Martinez, Jaylon Gilbert, Gary Bernhardt, Tiffany Norori
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Feb 05, 2020 -

Maus Nissan responded

Congratulations on your brand new Murano, Mr. Craig! Thank you for the opportunity to earn your business, and thank you for taking the time to leave us such a wonderful review! All our staff are dedicated to providing each guest with a truly exceptional experience- that is our 'Maus Difference!' We are overjoyed that you had such a great experience with us, and look forward to serving you again soon! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

February 03, 2020

Visit took too long but was done well. There were too many calls before and during visit about trading my car . Liked that the service department brought out other services that I could have, but did no More

by gharris5002
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Feb 05, 2020 -

Maus Nissan responded

Thank you for taking the time to leave us a review, GHarris5002! We appreciate you trusting us to care for your vehicle, and we are pleased that you had such a great experience with everyone in our service department! We will look into the phone calls for you, to make sure that all policies are followed. Thank you again for your feedback, and we look forward to serving you again, soon. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

February 03, 2020

Great service and good people took great care of me. Got me a rental to get me to work and home for the 2 day that my car was down. More

by Aggieboy052000
Recommend Dealer
Yes
Employees Worked With
Jennifer , Joe Migliaccio, Jennie Acosta
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Feb 05, 2020 -

Maus Nissan responded

Thank you for taking the time to share your story, Aggieboy052000! We are very pleased that you had such a wonderful experience with us, and we look forward to serving you again, soon! We appreciate you recognizing Jennie, Joe, and Jennifer-they all do a fantastic job at taking care of each and every guest! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

February 03, 2020

Please with dealership Katrina in service was very pleasant to deal with and have a good relationship with and now running top notch service department Been dealing with dealership since their opening More

by Sandjo75
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
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Feb 05, 2020 -

Maus Nissan responded

We are so happy to hear you had a great experience with our service department, Sandjo75! We appreciate your continued trust, and thank you for your kind words, especially for recognizing the great work Katrina does for our guests! Thank you for being a part of our Maus Nissan Family, and look forward to serving you again, soon! Have a blessed day! - Paul DaRocha, Loyalty Manager

February 03, 2020

We had an oil change scheduled and Unbeknowanced to me got our tires rotated too AND then we got a Toyota chit to get a 2nd key which we needed urgently. GREAT service and nice people. Bravo! More

by waylynlambe
Recommend Dealer
Yes
Employees Worked With
Unknown person at warranty department came through on 2.1, Tiffany Norori
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Feb 04, 2020 -

Maus Nissan responded

Thank you for taking the time to leave us such a great review, WaylynLambe! We appreciate you trusting our service department to care for your vehicle, and thank you for your kind words! Thank you for recognizing Tiffany, she does a fantastic job for our guests! Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

February 03, 2020

Fast, friendly, efficient service! Everyone's main concern was my satisfaction as a customer. Uncommon in today's world! The owner was even concerned and took the time to greet me as I was waiting in More

by Dan
Recommend Dealer
Yes
Employees Worked With
Cheri Mongillo
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Feb 05, 2020 -

Maus Nissan responded

Dan, we are thrilled to hear that you are so happy with the service you received! All of our staff strive to treat each guest like family, and provide everyone with a truly exceptional experience. Thank you for trusting us with your continued business, and for being such an integral part of our Maus Nissan Family! We look forward to serving you again, soon, and hope that have a very blessed day! - Paul DaRocha, Loyalty Manager

February 03, 2020

What a great place to buy a car and get it serviced. Everyone is so knowledgeable and helpful. The rest rooms are so clean as well as service waiting area More

by Margaret
Recommend Dealer
Yes
Employees Worked With
Demetrios Klindonas, Katrina Atkinson, Chris Hudson
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Feb 05, 2020 -

Maus Nissan responded

Margaret, thank you for taking the time to leave a review and share your experiences with us! We strive to treat each and every guest like family- that's the "Maus Difference!" We are grateful to have you as part of our Maus Nissan Family, and we look forward to serving you again, soon. Have a blessed day! - Paul DaRocha, Loyalty Manager

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