Maus Nissan

My car was there for 2 days. When I picked it up, I drove 1 mile down the road to find that the issue had not been repaired. Warranty company was billed $2000 and I paid $250 deductible. Now I need another 1 mile down the road to find that the issue had not been repaired. Warranty company was billed $2000 and I paid $250 deductible. Now I need another appointment. Very disappointed! More

False advertising, and tried to price gauge me. First I was approved, then I wasn't. Finance dept. I left a message for either father or son Mauss to call me to discuss this, and even though I was assured was approved, then I wasn't. Finance dept. I left a message for either father or son Mauss to call me to discuss this, and even though I was assured they will, no one ever called. Ask me if I'm a Happy customer. Two thumbs down, and absolutely no stars. More

Daniel was AMAZING he went well out his way to make sure I got what I needed! Great employee makes you feel at home! We had many obstacles to cross and he made it happen! I’d consider him a friend now! I got what I needed! Great employee makes you feel at home! We had many obstacles to cross and he made it happen! I’d consider him a friend now! More

Excellent service. No pressure for "mechanic recommends" these services. Work completed on time. Kept abreast of service status. Friendly employees. Nice facilities. Overall great experience. these services. Work completed on time. Kept abreast of service status. Friendly employees. Nice facilities. Overall great experience. More

I was greeted very professionally. Everything was explained to me as to what needed to be done to the car. Lance explained everything. I had my grandson with me and was pleased to see a room designat explained to me as to what needed to be done to the car. Lance explained everything. I had my grandson with me and was pleased to see a room designated fir little ones More

Appointment times I scheduled my oil change for 1:45 on a Friday afternoon. I left work early to make the appointment, arriving at 1:43pm. There are only two service I scheduled my oil change for 1:45 on a Friday afternoon. I left work early to make the appointment, arriving at 1:43pm. There are only two service bays, which does not compliment the volume of services utilized, and when I pulled up one lane had 6 cars backed up and the other lane had 7 bays. As I waited in this line, I was greeted by one of the staff members with the iPad. She was very helpful and friendly. I asked her to be honest with me about the amount of time I would be waiting for my service, which is only about an hour. She said that honestly I would be there over 2 hours. I said I would reschedule because I am not sitting there for 2 hours on a Friday afternoon. It was frustrating because I made arrangements to leave work and that wait time on a Friday was not appealing! I was then trying to figure out my next weeks work schedule trying to figure out when I was going to reschedule this appointment, my schedule was busy so I did not reschedule immediately., That evening I called the service department and they said they could get us in the next morning at 0900, which my husband was able to make that appointment for me. He arrived at 0745 trying to get in early and the car line was again “backed up to US19!” However, Lance was super accommodating and understanding to what had happened on Friday and actually very quickly was able to get my husband fit in much sooner. This is not an issue with Lance, this is an issue with the Service department and throughput. I have always found Lance and the other team members I’ve dealt with to be kind and attentive. One last item I would like to mention, since purchasing my Murano, the amount of phone calls to check on the car over and over and over is beyond annoying to me. The amount of calls around any service and reminder is annoying. Calls, emails, texts, more calls! It’s too much for me. More

Service was excellent....I was kept informed as to what was happening by Lance. He was very helpful and pleasant to deal with. Car was returned to me in nice, cleaned condition. This was a very pleasant ex was happening by Lance. He was very helpful and pleasant to deal with. Car was returned to me in nice, cleaned condition. This was a very pleasant experience More

Friendly & Thorough The staff at Maus Service were prompt, thorough & made me feel at home offering me snacks & other refreshments. I was only there 1.5 hours & my mainte The staff at Maus Service were prompt, thorough & made me feel at home offering me snacks & other refreshments. I was only there 1.5 hours & my maintenance & oil change was done & they even washed the care for me free of charge as a courtesy. I highly recommend this dealership for all our car care needs. More

Good location. Very professional and customer oriented personnel. Waiting areas were clean and comfortable. Snacks and beverage, coffee and water, were available. All Mays personnel were attentive and fri personnel. Waiting areas were clean and comfortable. Snacks and beverage, coffee and water, were available. All Mays personnel were attentive and friendly. More

I had a very pleasant experience with this place. From the time I made my appointment they got me in right away. I asked if I got a free car wash some I had to drive over 20 miles for my service and they the time I made my appointment they got me in right away. I asked if I got a free car wash some I had to drive over 20 miles for my service and they did. Not the best car wash by a decent one. I don’t remember the girls name that helped me. She was the last desk on the left of the service department entrance. She was very polite. More