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Maus Nissan

New Port Richey, FL

4.6
3,423 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,423 reviews

February 17, 2020

Katrina was so great to work with. When the car was sitting at the car wash for an extended period she walked over to ensure my car got finished in a timely manner. Really appreciate the service! More

by jedicoder
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Feb 24, 2020 -

Maus Nissan responded

Jedicoder, thank you for taking the time to leave us a review! Thank you for trusting us with your vehicle, and we look forward to serving you again, soon! Katrina does a fantastic job for our guests, thank you for recognizing her! We appreciate you being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

February 17, 2020

Best dealership in FL! Parts and service departments are wonderful. Maus has the best customer service anywhere. You would be a fool to go anywhere else! More

by MICHAELK01
Recommend Dealer
Yes
Employees Worked With
Demetrios Klindonas, Russell Cherry, Mike Krietemeyer, Tiffany Norori
Feb 25, 2020 -

Maus Nissan responded

We are overjoyed that you are so happy with your experience at Maus Nissan, Michaelk01! Our staff strive to treat each guest like a member of the family, and we're so glad you're a part of ours! Thank you for your business, and thank you for your kind words. We look forward to serving you again, soon, and have a blessed day! - Paul DaRocha, Loyalty Manager

February 17, 2020

Was there almost 4hrs for an oil change and was told car was getting washed looked like it was just hosed. I’m coughing it up to just being busy but frustrating none the least. Never had service like that t More

by Kitcatgirl761
Recommend Dealer
Yes
Employees Worked With
Jennie Acosta
Feb 27, 2020 -

Maus Nissan responded

Kitcatgirl761, thank you for continuing to be a valued member of our Maus Nissan Family! We can see that you last visit was less than perfect, and we apologize for any inconveniences you experienced. Please feel free to stop by, and we will refresh your vehicle for you- just ask for me directly, and I will be glad to help address any concerns you may have. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

February 17, 2020

Tiffany was a good service tech. Only concern was that I had a door trim issue, was this under warranty. I had purchased the trim piece, therefore it was not put under warranty. After the fact I thought t More

by Kenneth Rice
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Feb 27, 2020 -

Maus Nissan responded

Thank you for taking the time to leave us a review, Kenneth! We thank you for your business, and appreciate your feedback. We trust that you issue was resolved, but if you have any other questions or concerns, please feel free to contact me and I will be happy to address your concerns. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

February 17, 2020

The lady that helped me get sorted with the oil change was very kind, and knowledgeable. However being there for almost 2 hrs because the line was incredible long as well as letting not one but two cars c More

by ejsnyder95
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori, Jeremy Kettels
Feb 28, 2020 -

Maus Nissan responded

Ejsnyder95, we appreciate you taking the time to provide us with your feedback. We recently experienced an increase in volume of service work, that has, on occasion, backed-up wait times. We are aware of the issue, and are working to make adjustments. We apologize for any inconvenience delays may have caused you. We appreciate you business, and any patience and grace that you have afforded us. Thank you for being a part of our Maus Nissan Family, and we hope to serve you again, soon, Have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

February 17, 2020

It was an excellent experience Patrick went above a beyond to make sure that I acquired the vehicle of my dreams. He actively listen to what I want it and my budget. I am very happy with my Nissan Ki More

by nkgr.07
Recommend Dealer
Yes
Employees Worked With
Jason Rowland, Jovannie Jimenez, Dave Schwartz, Patrick Hennagir
Feb 25, 2020 -

Maus Nissan responded

Congratulations on your new Nissan Kicks, nkgr.07! Thank you for the opportunity to earn your business, and thank you for your kind words- especially for recognizing the great work Patrick does for our guests- he's a great asset to our team! Welcome to our Maus Nissan Family, and we look forward to serving you again, soon! Have a blessed day! - Paul DaRocha, Loyalty Manager

February 17, 2020

Katrina is the best!! I trust her advice and my car. I make a living with my car and so I am very particular about it. Katrina is very professional and deserves a raise. More

by sandra.fuertes
Recommend Dealer
Yes
Employees Worked With
Armando , Katrina Atkinson
Feb 25, 2020 -

Maus Nissan responded

Thank you for taking the time to leave us a review, Sandra! Katrina does a fantastic job taking care of our guests- thank you for recognizing her! We appreciate you being a part of our Maus Nissan Family, and we look forward to serving you again, soon! Have a blessed day! - Paul DaRocha, Loyalty Manager

February 17, 2020

Got me In and out in under an hour for my oil change However they put a smaller nick in the top of my steering wheel Now for most people this very small nick would probably not be noticed , on the ot More

by Terry
Recommend Dealer
Yes
Employees Worked With
Brittany Carlto, Team oilers
Feb 28, 2020 -

Maus Nissan responded

Terry, thank you for taking the time to provide us with your feedback. We certainly apologize if any of our staff scratched your steering wheel. If you have not already spoken to our Service Manager, please call me directly, as I do not have your full contact information, and I want to help! Thank you for being a part of our Maus Nissan Family, have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

February 17, 2020

The best salesmen in the world . very good worker and definitely would recommend to anyone. Great work ethics , knowledge, and professionalism. The best. We are a Maus Nissan family for sure! More

by Rolando Mojarrieta
Recommend Dealer
Yes
Employees Worked With
Armando Marrero
Feb 25, 2020 -

Maus Nissan responded

We are pleased to see how happy you are with your recent experience, Rolando! Armando does a fantastic job for our guests- thank you for recognizing him! We are overjoyed to have you as a part of our Maus Nissan Family, and look forward to serving you again, soon! Have a very blessed day! - Paul DaRocha, Loyalty Manager

February 17, 2020

They sell your phone number to warranty companies if you dont buy their warranty. You go to buy parts and the computers never work, it takes hours to buy one simple item the color of my car changed and the More

by Tampafox
Recommend Dealer
No
Employees Worked With
Unknown...generic employees
Feb 27, 2020 -

Maus Nissan responded

Tampafox, first and foremost, we DO NOT sell your information to third party warranty companies. Any time a vehicle is purchased and registered with various state agencies, certain information becomes public record, and then many municipalities may sell your information, as well. We all get those 'extended warranty' calls, and they can be very annoying, but it is not from us. Regarding your paint: Nissan's touch-up paint sticks are VIN-specific, so I'm confused as to how it could be the wrong color? Please contact me, and I will help you resolve this issue, as well as correct any typos in our records; the sales and service systems are kept separate so I'd have to update them separately. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

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