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Maus Nissan
New Port Richey, FL
2,925 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family.
We do so by living out every minute by making an I.M.P.A.C.T.
Implementing
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Positive
Actions
Creating
Togetherness
At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,925 reviews
July 29, 2019
Surpassed my expectations! A very pleasurable experience. Tiffany made my visit the best service experience ever. Answered all the questions and concerns.. Very professional and knowledgeable. She just made t Tiffany made my visit the best service experience ever. Answered all the questions and concerns.. Very professional and knowledgeable. She just made the whole experience a pleasure. I would Highly recommend Maus Nissan to all my friends, associates and family. Thank you Maus Nissan. More
by dcstanek
Verified CustomerEmployees Worked With
Tiffany
Helpful July 28, 2019
Great customer service John Thorne is awesome. He truly appreciates the customers and truly repects their time. As long as he is there i will always come to your dealership. John Thorne is awesome. He truly appreciates the customers and truly repects their time. As long as he is there i will always come to your dealership. I also love how i get greeted by so many people who bring me into John and offer any assistance. More
by Raider Nation
Employees Worked With
John Thorne
July 27, 2019
Great experience, great dealership I enjoyed my experience with the dealership. Everyone was professional, kind and knowledgeable. I would definitely recommend others to purchase new I enjoyed my experience with the dealership. Everyone was professional, kind and knowledgeable. I would definitely recommend others to purchase new or used cars from this dealership. More
by Arresa
Employees Worked With
Keith Walker, Jerreld Jenkins
July 26, 2019
Good service, good people John Thorne is an excellent service advisor. Everytime I bring my car in for routine service he is very professional, pleasant and helpful. The othe John Thorne is an excellent service advisor. Everytime I bring my car in for routine service he is very professional, pleasant and helpful. The other staff are also impressive. More
by Sentra girl
Employees Worked With
JOHN THORNE. SERVICE ADVISOR
July 24, 2019
2 1/2 Hour Oil Change I’ve worked at 2 dealerships in the service center in my life so I know how things work and I will say this experience was rather unpleasant. To start I’ve worked at 2 dealerships in the service center in my life so I know how things work and I will say this experience was rather unpleasant. To start off, my Service Advisor was pretty nice, a cool guy to have take care of my vehicle. He got me written up quickly and told me it would take about an hour to get my service done, up to maybe an hour and a half with a wash, which I declined the wash at first. I’m sitting there and I don’t see my car go into the shop whatsoever for quite a while. I thought to myself maybe there’s other work bays or something, but then it’s coming to the 1 1/2hr time so I decided to approach my advisor and tell him to go ahead and add the wash since I’ve been waiting this long anyways. Come to find out, I see my car just get pulled into a bay. My appointment was at 3:30. My car was pulled into a bay at 5:42. The car was lifted up, oil drained, and the lift was dropped at 5:49. At 5:53 my car went around the service garage and toward the wash. Now, this is a complementary service that’s I receive because I purchased my vehicle here, but I find this to be quite ridiculous because I know exactly how the service department gets things done. Not to mention, on the R/O said a tire rotation was completed, and I can assure you that it was not done. (This isn’t a big deal, considering my car is all wheel drive, but it’s pretty darn sketchy for a service to be on my R/O that was not actually completed). So, I got my car finally around 6:05 or so, I didn’t look at the exact time, but for my appointment being at 3:30 and not receiving my car for a little over 2 1/2 hours for an oil change that took not even 10 minutes is pretty ridiculous. (Also, as a side note, I literally only live 2.6 miles from the dealership so it wasn’t a far drive at all) My service advisor was still very friendly, came up to me and said “snoozing off over there?” jokingly, of course. The only thing I’d say he should’ve have done is to give me more updates on the progress or a legitimate reason as to why it took so long. I know he can’t physically control the technicians, but again an update would’ve been nice. I’d rate my service advisor like a 3/5, but the oversell experience definitely a 1/5. More
by Stevenm15
Employees Worked With
Lance Johnson
July 24, 2019
Oil Service Great customer waiting area! Ease of service was awesome. Not really a negative but a tad bit on the slow side for a oil change/tire rotation Great customer waiting area! Ease of service was awesome. Not really a negative but a tad bit on the slow side for a oil change/tire rotation More
by movnslo
Employees Worked With
Katrina
July 24, 2019
Overall great service by all From the minute we arrived we were met by very courteous service representatives . The salesman took his time to show us the model cars that had the f From the minute we arrived we were met by very courteous service representatives . The salesman took his time to show us the model cars that had the features we were interested in purchasing. He was very versed in each model car that we looked at. It was a pleasant atmosphere and clean environment. More
by Melly Martin
Employees Worked With
Dave Schwartz, Armando Marrero
July 22, 2019
Was happy with the attention paid by the salesman JD Castle, Although the time was a little more than I planned on, it was a overall good experience. The salesman was very informative and went over all the detai Although the time was a little more than I planned on, it was a overall good experience. The salesman was very informative and went over all the details of the vehicle. I would definitely return and would want to deal with JD Castle again. The financial person Nick was also very good in finalizing the paper work in a speedy manner. The setting was comfortable and everyone seemed willing to help with any questions. More
by keithmikeb
Employees Worked With
Jovannie Jimenez, JD Castle, Nick Bentley
July 22, 2019
The BEST dealer and best employee one place you do ALL best in town. I recommend to all my friends and family the BEST. Thank you dealer and best employee one place you do ALL best in town. I recommend to all my friends and family the BEST. Thank you More
by Eddiejuanita2766
Employees Worked With
Aldo Rrethatakaj, Edy Salguero
July 22, 2019
Screw in tire Maas Nissan is the best. Thank you lance for your help in getting my tire replaced. Lance has Great customer service skills and I will request him if Maas Nissan is the best. Thank you lance for your help in getting my tire replaced. Lance has Great customer service skills and I will request him if ever I need service. Thank you lance. More
by Nlw0819
Employees Worked With
Lance Johnson
