Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Maus Nissan

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.5
3,228 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
Contact Dealership
View Awards

3939 US Highway 19

New Port Richey, FL

34652

Directions

By Type

Showing 3,228 reviews

April 20, 2020

HORRIBLE EXPERIENCE WITH THE FINANCE DEPARTMENT! They tell us the car is ours and this and that at night and take our money and tell us to get insurance for a car that’s NOT ours! Had to later jump so ma More

by Effyou12334
Recommend Dealer
No
Employees Worked With
Dave Schwartz, Cristian Martinez
Report | Print
Apr 22, 2020 -

Maus Nissan responded

We can see that you are upset and apologize if you had a bad experience. We take your issue very seriously, and want to help. Unfortunately, we do not have enough contact information here for a manager to reach back out to you. Please reach out to me personally, and I will be glad to assist you. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager

April 20, 2020

John in the service department kept me informed what was going on with my car. He let me have a car to not to have to stay there the whole day. Mike the service tec also did a good job More

by Leslielewisocean
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Leslie! We appreciate your trust, and thank you for your kind words. John and Mike do great work for our guests- thank you for recognizing them! We thank you for being a part of our Maus Nissan Family, and look forward to serving you again, soon. Have a blessed day! - Paul DaRocha, Loyalty Manager

April 20, 2020

Although service is expensive everywhere, I feel the job is done right the first time here. From the WRITER,to MECHANIC, to FOLKS WHO WASH & DELIVER THE CAR, all are friendly & professional More

by None
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Utrobin, Katrina Atkinson, Justin Follano
Report | Print
Apr 21, 2020 -

Maus Nissan responded

Thank you for your recent visit to Maus Nissan of New Port Richey! We appreciate the opportunity to earn your business, and we thank you for the 5-Stars! All our staff are dedicated to to providing each guest with a truly exceptional experience, and treating you like family. We are very pleased that you are so happy, and we look forward to serving you again, soon. We welcome you as a part of our Maus Nissan Family, and we hope you have a blessed day! - Paul DaRocha, Loyalty Manager

April 18, 2020

I have purchased a used Nissan Murano, 2017 vehicle from Maus Nissan The vehicle was in very good shape with exception of a small paint defect which Maus sales management gladly was going to repair. The e More

by jbdquest
Recommend Dealer
No
Employees Worked With
Alain Garcia
Report | Print
Apr 18, 2020 -

Maus Nissan responded

We can see that you are upset and apologize if you had a bad experience. Unfortunately, we're having difficulty finding contact information to reach back out to you, as the email address you used in this review does not appear in our database. The employee you selected as having worked with has not been employed with Maus since January of 2019. Please contact me personally, and I will be happy to address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

May 05, 2020 -

jbdquest responded

Mr. DaRocha, I’m not only upset but I’m also very disappointed and feel that I have been ignored by you and Maus Nissan management. This is not how a business establishes good relationships and loyalty with their customers. Now I have realized that it was a serious mistake on my part to purchase a vehicle from Maus Nissan. I have been contacted by Maus Nissan dealership personnel (Lance Johnson, IIan Velez) recently concerning service/sales and your claim that you had difficulty finding my contact information is either dishonest or there is a lack of desire on your part to resolve this matter. Furthermore, the fact that Alain Garcia, the salesperson that sold the vehicle, is no longer employed by Maus Nissan should not be used as an excuse. Because of your inadequate handling of this matter, I’m forced to prepare a written complaint to Nissan USA, Nissan Customer Affair Office.

May 05, 2020 -

Maus Nissan responded

Jbdquest, I apologize if you are getting frustrated, and I want to help, but we need to clear up the miscommunication issue first. When I respond to these reviews, unless there is a clear name in the handle, I will not know who is posting. This review site does not give me your contact information: I do not see a name, a full email, or a phone number- all we get is a handle or title to the post, and in this case, it was simply: jbdquest. A search of jbdquest in my data base yields no results. If a service advisor or sales person reached out to you, it is because of some other list they were calling with a name and a phone number on it, and it has nothing to do with this review. Unfortunately, Ilan, is not in, and Lance is currently unavailable, and neither involved me in an issue regarding paint chips on a vehicle needing to be addressed. I promise you, no one is ignoring your issue, I just do not have a way of contacting you if I do not know who you are. I did respond to your post; however, in good faith, and gave you my name, my position, my personal cell phone number, as well as a willingness to assist you. You are more than welcome to contact Nissan Consumer Affairs, as is your right, but know that they will first contact me, to see if we can't resolve your concern at the dealership level. and forward me your information. Please, I invite you to speak with me personally, or with any other manager, if you prefer, or come to the store to visit, and we will honestly try and help address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

April 17, 2020

This is the second vehicle that I have purchased from Maus Nissan in New Port Richey. Overall I think I got a fair deal. On the plus side, their staff is very friendly and very helpful. I purchased my tr More

by csmith1404
Recommend Dealer
Yes
Employees Worked With
Nick Bentley, Ron Caltigirone
Report | Print
Apr 17, 2020 -

Maus Nissan responded

Congratulations on the purchase your new truck, csmith1404! We appreciate your continued business, and we thank you for the feedback. We will have a manager reach out to you, and see if there is anything we can do to address your concerns. In the meantime, if you have any other questions, please don't hesitate to contact me directly, and I will be happy to help. Thank you again, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

April 17, 2020

My 4 th vehicle from Mauss family very satisfied with all deals and will always try to work with you and make it happen. Thanks More

by smiklos6
Recommend Dealer
Yes
Employees Worked With
Cristian Sanchez
Other Employees : Aldo Rrethatakaj, Kaitlin Heine, Christian Caraballo
Report | Print
Apr 17, 2020 -

Maus Nissan responded

Congratulations on the purchase of your new vehicle at Maus Nissan of New Port Richey, smiklos6! We deeply appreciate your continued trust, and we thank you for taking the time to leave us a review! We are overjoyed that you are so happy with your experience, and we look forward to serving you again, soon! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

April 16, 2020

Our experience at Nissan was excellent! We followed Lance from Toyota to Nissan. We like him and his professionalism. He goes the extra mile and really takes care of us. Very happy with our experience at More

by Tred578
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Tred578! We appreciate your continued trust, and we thank you for your kind words. Lance does a fantastic job for our guests- thank you for recognizing him! We are very pleased that you are so happy with your experience, and we look forward to serving you again, soon. Thank you for being a valued member of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

April 16, 2020

Very good service from Lance with the glasses. Very attentive and very nice. I would prefer to see him each time I need to go there More

by kapalina1995
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, kapalina1995! We appreciate your continued trust, and we thank you for taking the time to leave us a review! Lance does a fantastic job for our guests- thank you for recognizing him! We appreciate you being a part of our Maus Nissan Family, and we look forward to serving you again, soon. Have a blessed day! - Paul DaRocha, Loyalty Manager

April 16, 2020

Excellent service, very helpful staff,Service provided Excellent service, very helpful staff, Service provided within 20 minutes of my calling to schedule service ! All that and a car wash too, thank you More

by Kitchkate
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Report | Print
Apr 17, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Kitchkate! We appreciate your trust, and we thank you for taking the time to leave us a review. All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family. We are very pleased that you are so happy, and we look forward to serving you again, soon! Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

April 16, 2020

I waited 2 hours for an oil change, never talked to an advisor, had to ask where my truck was and who my advisor was. More

by kadams75721
Recommend Dealer
No
Employees Worked With
No idea who my advisor was
Report | Print
Apr 16, 2020 -

Maus Nissan responded

Kadams75721, we can see that you are upset and apologize if you had a bad experience. A service manager will reach out to you as soon as possible, but in the meantime, if you have any other questions, please do not hesitate to contact me directly, and I will be happy to address your concerns. Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

1
...
197
198
199
...
323