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Maus Nissan

New Port Richey, FL

4.5
3,228 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,227 reviews

May 18, 2020

Ilan was horrible very rude. Humiliating experience with his sales tactic. Just really not working with my down payment that. I could afford. Christian was very nice. More

by ilorentson
Recommend Dealer
No
Employees Worked With
Cristian Martinez, Ilan Velez
May 19, 2020 -

Maus Nissan responded

Ilorentson, we can see that you are upset and apologize if you had a bad experience. We take this issue very seriously and would like to help. A manager will reach out to you immediately, but in the meantime, please contact me personally, and I will be happy to address your concerns. I look forward to speaking with you soon. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

May 18, 2020

Another GREAT experience at a Maus Dealership I have purchased multiple vehicles personally - I have sent Many friends & family to Maus stores and I get ALL my service work done by a Maus dealersh More

by kelly56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Malatino
May 21, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Kelly! We appreciate your continued trust, and we thank you for your kind words! All our staff are dedicated to providing each guest with a truly exceptional experience- that's the #MausDifference! We are grateful to have you as part of our Maus Nissan Family, and look forward to serving you again, soon! Have a blessed day! - Paul DaRocha, Loyalty Manager

May 18, 2020

No precautions taken during this pandemic. Not the service I’m used to. Not as friendly feeling anymore. When I would get a car wash they use to vacuum inside. They don’t do that anymore and the outsi More

by LAR
Recommend Dealer
No
Employees Worked With
Lance Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2020 -

Maus Nissan responded

LAR, we are very sorry you feel this way. Actually, we have taken many precautions in order to protect our customers and staff during this pandemic, and have even made masks available upon request. Yes, they are still supposed to do a complimentary wash and vac included with service, unless you request express service to save you time. We apologize for any inconvenience you experienced, and would like to invite you back for the wash and vac of your vehicle, at your convenience. A service manager will reach out to you shortly, but in the meantime, please contact me personally, and I will be happy to address any other questions or concerns that you may have. Thank you, and have a blessed day. -Paul DaRocha, Loyalty Manager, 352-403-4811

May 18, 2020

Excellent Service As Always! We had our vehicle in for some warranty work. Lance Johnson was our service adviser and arranged for the vehicle to be picked up at my wife's place of More

by kmurf49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Kmurf49! We appreciate your business and thank you for taking the time to leave us a review. Lance Johnson does a great job- thanks for recognizing him. Welcome to our Maus Nissan Family, and we look forward to serving you again, soon. Have a very blessed day! - Paul DaRocha, Loyalty Manager

May 18, 2020

Only 3 stars because of length of time the car was down. Lance kept me informed on the progress. Parts were the problem. After they came in. No problem. Its about an hour or a little longer from my home but More

by Primus
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2020 -

Maus Nissan responded

Thank you for taking the time to leave a review, Primus. We apologize if there was a delay getting the part we needed for you, but we are very pleased that you enjoyed the rest of your experience. Lance does a fantastic job for our guests, thank you for recognizing him. We appreciate the feedback, and have a blessed day! - Paul DaRocha, Loyalty Manager

May 18, 2020

Would have been 5 stars.. I would have given my visit 5 Stars... except for the excessive time I spent there for an oil change and tire rotation! (2 hours)..Also, I did not rec More

by inet999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Nigro
May 21, 2020 -

Maus Nissan responded

Inet999, thank you for your business, and thank you for taking the time to leave us a review. We appreciate your feedback, and will discuss your suggestions with our service and cleaning crews. If you have any other questions or concerns, please don't hesitate to contact me directly. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

May 18, 2020

Just want to say thank you for your excellent customer service! Definitely made buying my car easy. Also shout out to the service department for always taking care of my needs with my vehicle More

by charclark40
Recommend Dealer
Yes
Employees Worked With
Cristian Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffany Norori
May 19, 2020 -

Maus Nissan responded

Congratulations on the purchase of your new vehicle at Maus Nissan of New Port Richey, Charclark40! We appreciate your trust, and thank you for taking the time to leave us a review! All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family- that's the #MausDifference! Welcome to our Maus Nissan Family, and have a blessed day! -Paul DaRocha, Loyalty Manager

May 16, 2020

Thank you Damir, Kevin and Alanna! Fast friendly service, helpful, Damir gives great follow up! Everyone worked well together to make the process as efficient as possible! More

by RM2
Recommend Dealer
Yes
Employees Worked With
Kevin Leon, Damir Kalabalukovic, Alanna Lee
May 18, 2020 -

Maus Nissan responded

Congratulations on the purchase of your brand new vehicle at Maus Nissan of New Port RIchey, RM2! We appreciate the opportunity to earn your business, and we thank you for taking the time to leave us such a wonderful review! Damir, Kevin, and Alanna all do a fantastic job for our guests- thank you for recognizing them! We are very pleased that you are so happy with your experience, and we look forward to serving you again, soon! Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

May 16, 2020

The service department has been extremely knowledgeable about every service they preformed on both of my cars. I have purchased 2 cars within the last 3 years and never had any problems. More

by acz317
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
May 18, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey! We appreciate your continued trust, and we thank you for taking the time to leave such a wonderful review! We are very pleased you are so happy, and we look forward to serving you again, soon. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

May 16, 2020

After a horrible experience with Maus I would never do business with them or Nissan. My opinion is your a bunch of evil dirty crooks. More

by WONPUTTWON
Recommend Dealer
No
Employees Worked With
Armando Marrero
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