Maus Nissan

Clean but horrible service at the service department. We were lied to and over charged more then once throughout our service. When we questioned our bill we were lied to again and more excuses. We also sat were lied to and over charged more then once throughout our service. When we questioned our bill we were lied to again and more excuses. We also sat down and did the math and showed rep that the numbers weren’t adding up. The manager refunded some money but still was not correct. The service rep said she called in for our tire claim and the claim was rejected. We then called and they weren’t even open on Saturdays. We brought that to her attention and again more excuses. We will never bring our cars back to Maus. I rather pay somewhere else for an oil change then to be lied to and over charged, and taken advantage of. More

The people are very nice. But I cannot say the same thing about service. I brought my car in because I was having trouble starting the car. I originally went through roadside assistance, they told me he was about service. I brought my car in because I was having trouble starting the car. I originally went through roadside assistance, they told me he was not the battery and if it happened again don't call them to have the battery charged. They said the battery was fine. They did manage to get the car started. I then went about my business made a stop, and when I came out the car would not start again. I finally got it restarted, brought it in to the dealership in New Port Richey. I was assigned to John because Wentz who I generally work with was not there. I was told I needed a new battery after roadside assistance told me the battery was fine. They gave me the price for it which was outrageous. I became very agitated spoke to the service manager who in order to help me did not charge for the labor only the battery I need a car so I agreed to it. I left the dealership got back to St Pete stopped at Walmart came out of Walmart long behold the car did not start again after having a new battery installed. The service department was closed at that time I left a message for call because I had spoken to him earlier while I was waiting to have the work done. Brought the car in about noon again spoke to John they found it was indeed another problem. I told John maybe I really didn't need a battery he said oh yes you did he showed you. The car needed a replacement part, which fortunately was covered under the warranty. I cannot say that my dealings with Maus Nissan has been a pleasant one More

Always pleased with Maas service dept, especially John Thorne, service advisor. Always treated professionally, honestly and efficiently. They realize my time is important, so when my appointment is going Thorne, service advisor. Always treated professionally, honestly and efficiently. They realize my time is important, so when my appointment is going to be lengthy they always arrange a rental vehicle. More

Very professional and courteous! They took the time to listen to every concern I have!Respect of property!Very comfortable waiting in the waiting room! listen to every concern I have!Respect of property!Very comfortable waiting in the waiting room! More

Excellent job on my car today!! Thank you for your knowledge speed ...i could go on ..great people and service!! Thank you Brandon-waiting area nice and clean as well. knowledge speed ...i could go on ..great people and service!! Thank you Brandon-waiting area nice and clean as well. More

Caution Salesman was good, mangers and finance were horrible. We did the smart thing and walked away from the deal. They are very deceptive and are typical of Salesman was good, mangers and finance were horrible. We did the smart thing and walked away from the deal. They are very deceptive and are typical of what you would think of regarding used car tactics. Financing was the worst of all, we secured financing through BOA, when we arrived( after the online deal was completed) they stated they did not use BOA. I advised them numerous times that I was using BOA prior to traveling to dealership. You can’t say you weren’t warned... More

This Dealership Does Not Care About Online Buyers Tried to purchase a vehicle from this dealership and was "Delayed" from purchase for 3 days. I inquired about the Vehicle online and received a call Tried to purchase a vehicle from this dealership and was "Delayed" from purchase for 3 days. I inquired about the Vehicle online and received a call back immediately. I informed the salesman that I would like to see a "Walk Around" video of the car. This was @ 1pm. No response from anyone at the dealership. I had to call back the next day @ noon just to check on the car again. I spoke with another salesman, Jovannie Jimenez, who stated he would take care of it. We discussed numbers and was informed that a Contract Order was being created and emailed over. No response from Jovannie or any one at the dealer the rest of day 2. I call again on Day 3 and speak to Jovannie. He tells me they tried to sell the same car to someone else the night before, but could not get financing for the person. Again, Jovannie says he would take care of me, get a Contract Order emailed over ASAP. One Hour later, I receive a call from some other sales person, telling me that the Car was just sold. I was told by management that it's "First Come, First Serve".........for 3 days? Well, that's a LIE. I had a cash check in Hand and did not need financing from the dealer. I was also willing to place deposit, if needed, to hold vehicle. I was willing to over-night the check to the dealer, due to being out of state, but did not get a chance. For Anyone reading this, please be very cautions when dealing with these people. Not just the sales staff, but the Management also. More

Our salesman Dave fraser was very patient and very professional on dealing with us. He answer us in a manner of respect and professionalism. I wanna also recognize JD sales manager for being welcoming professional on dealing with us. He answer us in a manner of respect and professionalism. I wanna also recognize JD sales manager for being welcoming and helping us out beyond our expectation. More

Fast courteous service. Tiffany took the time to answer my question and explain what was being done. Only this is the second time I didn’t get a sticker for the next appointment. Don’t like getting phone c my question and explain what was being done. Only this is the second time I didn’t get a sticker for the next appointment. Don’t like getting phone calls from dealership while I’m waiting. Other than that all was good. More

Second time I bought through this dealer. Very clean. Has very friendly staff and I love their products. Would definatly recommend to other friends n family very friendly staff and I love their products. Would definatly recommend to other friends n family More