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Maus Nissan

New Port Richey, FL

4.5
3,230 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,230 reviews

June 19, 2020

It was another nice experience so far so good. Most of the staff is friendly I appreciate the free car wash. It just seems to take a long time to get the car back from over there. But that’s a mino More

by BetseyB
Recommend Dealer
Yes
Employees Worked With
Kevin Leon, Tiffany Norori
Jun 20, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Betsey! We appreciate your trust, and we thank you for the 5-Stars! Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

June 19, 2020

Every time I come to get my car check or a oil change she make sure that they get me in and out. I really appreciate her. More

by Teemacooper6611
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Jun 20, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Teemacooper6611! We appreciate your continued trust, and thank you for taking the time to leave us a review! Tiffany does a fantastic job for our guests- thank you for recognizing her! We thank you for being a part of our Maus Nissan Family, and we look forward to serving you again, soon. Have a blessed day! - Paul DaRocha, Loyalty Manager

June 19, 2020

Maus Nissan scheduled my appointment, came and picked up my car on my only afternoon off, (which was an accident, because a client cancelled an appointment, so I had a rare afternoon off) I work Home Health More

by 47dragonfly
Recommend Dealer
Yes
Employees Worked With
I don't know the 2 people who picked up and dropped off the car, but they were very nice and professional. Kudos for them for making the trip so I didn't have to wait at the dealership., Tiffany Norori
Jun 20, 2020 -

Maus Nissan responded

Thank you for servicing your vehicle with us at Maus Nissan of New Port Richey, 47dragonfly! We appreciate your trust, and thank you for your wonderful review! All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family. Thank you for being a part of our Maus Nissan Family, and we look forward to serving you again, soon. Have a very blessed day! - Paul DaRocha, Loyalty Manager

June 19, 2020

I got a pre-approval for 45k . Thought I could trade 2 newer 17 nissans an altima and a rogue and they couldn't do anything. They said they would contact us reached once and its been 2 days and 2 emails r More

by thewillisfam2009
Recommend Dealer
No
Employees Worked With
Joe Migliaccio, Tiffany Norori, Matt Spencer
Jun 20, 2020 -

Maus Nissan responded

Mr. Willis, we can see that you are frustrated, and apologize if you feel as though you had a bad experience. Unfortunately, the pre-approval you had was an estimate that was not based on pulled credit, and it did not take into account the balances owed on both of those vehicles. We apologize if any staff did not follow up with you faster, but our records show that we were in contact with you regarding what we can and cannot get accomplished with the banks. One of our managers have been in contact with you, but if you have any more questions, please do not hesitate to contact me personally, and I will be happy to help address your concerns. We sincerely hope that we can help you purchase your next vehicle, and thank you for the opportunity to work with you. Have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

June 19, 2020

Arrived at 8:57am for my 9am scheduled oil change. Left at 12:30 pm. 3.5 hours waiting on a scheduled oil change. Once I seen my vehicle out front I had to locate my service tech and tell them my vehicle w More

by One final chance.
Recommend Dealer
No
Employees Worked With
Lance Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2020 -

Maus Nissan responded

We can see that you are frustrated, and apologize if you feel as though you had a bad experience. We would like to have a service manager reach out to you; however, we do not have enough contact information in this post to call you. Please contact me personally, and I will help address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

June 19, 2020

Took Murano in for 20k service & 1 recall issue. Mentioned a transmission noise to John, he promised to check it out. Hooked me up with a new Rogue loaner for 3 days. My Murano drives like new! Than More

by Betty R.
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of new Port Richey, Betty! We appreciate your trust, and thank you for taking the time to leave us such a wonderful review. John does a fantastic job for our guests, thanks for recognizing him! We are very pleased that you are so happy, and we look forward to serving you again in the future. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

June 19, 2020

Back up camera on my Pathfinder is still not fixed has been there three times for same issues and problem still not resolved. Camera goes blank when in reverse and have multiple videos and problem still n More

by Tjmazzant
Recommend Dealer
No
Employees Worked With
John Thorne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2020 -

Maus Nissan responded

Tjmazzant, we're disappointed to hear that you are having these issues. Thank you for bringing this to our attention, we will have a service manager reach out to you as soon as possible. If you have any additional questions, please contact me personally, and I will be happy to help resolve your concerns. Have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

June 18, 2020

She works really hard in trying to get costumers, what the need and want. She still trying to get me what I need. Due to some unforeseen issues it is very hard for me to approved and she’s working so hard More

by Jennifer
Recommend Dealer
Yes
Employees Worked With
Elizabeth Berumen
Jun 23, 2020 -

Maus Nissan responded

Thank you for your recent visit to Maus Nissan of New Port Richey, Jennifer. We appreciate your trust, and thank you for your kind words. Elizabeth does a fantastic job for our guests, thank you for recognizing her! We will keep working to get you the very best deal possible, and look forward to helping you buy your next vehicle. Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

June 17, 2020

Really good experience buying our new Titan truck. Patrick wasn’t pushy he did an awesome job. Thank you Patrick you rock!!! Thank thank you More

by Susieq3286
Recommend Dealer
Yes
Employees Worked With
Aldo Rrethatakaj, Patrick Hennagir
Jun 23, 2020 -

Maus Nissan responded

Congratulations on your purchase of your new Nissan Titan here at Maus Nissan of New Port Richey, SusieQ! We appreciate the opportunity to earn your trust, and thank you for the 5-Stars! Patrick does a great job taking care of our guests- thank you for recognizing him! Welcome to our Maus Nissan Family; we look forward to serving you again, soon. Have a blessed day! - Paul DaRocha, Loyalty Manager

June 16, 2020

The service was outstanding! I was told at first it would take up to two hours but really took only and hour or less. They all were very polite and nice to me. Thank you! More

by hagleytammy779
Recommend Dealer
Yes
Employees Worked With
Brandon
Jun 23, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey! We appreciate your trust, and thank you for taking the time to leave us such a wonderful review! All our staff are dedicated to providing each guest with a truly exceptional experience! We are very pleased that you are so happy, and we look forward to serving you again, soon. Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

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