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Maus Nissan

New Port Richey, FL

4.6
3,231 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,231 reviews

June 28, 2020

I called and never got a return call. I had to use AAA as a temporary fix until I can go somewhere else for service. More

by Lorenlopez87
Recommend Dealer
No
Employees Worked With
Never got to an actual employee.
Jul 09, 2020 -

Maus Nissan responded

Lorenlopez87, we can see that you are upset, and apologize if we missed your communication. Unfortunately, we do not have record of the profile, so there is no way for us to reach back out to you. Please contact me directly, and I will be happy to help address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

June 28, 2020

Found place to be very dishonest wouldn't recommend to anyone .service slow took three hours to do oil change try to talk you into getting other services done . More

by Tonyderoide
Recommend Dealer
No
Employees Worked With
Tiffany Norori
Jul 09, 2020 -

Maus Nissan responded

Tony, we can see that you are upset, and apologize if you had a bad experience. Sometimes things can take a while, but our advisors will only make recommendations based on the time/mileage of the vehicle, or the results of the multi-point inspection by the techs. Our staff is made up of people, and sometimes, can make mistakes; however, no one is dishonest- especially not with a guest. Please contact me personally, and I will address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

June 28, 2020

Everytime I go there it takes forever, tried to trade a car and took 2 hours to get me a price, very low price on my car which I bought at there dealership, went to another dealership and withinn15 they ha More

by Pistolgrip70xpistolgrip79x
Recommend Dealer
No
Employees Worked With
Daniel Utrobin
Jul 09, 2020 -

Maus Nissan responded

We can see that you are upset, and apologize if you experienced any frustrations. Unfortunately, we have no control over what the banks might do when it comes to approvals, but we are very happy for you, if you were able to find suitable transportation, even if not from us. Thank you for the opportunity, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

June 28, 2020

Lance Johnson is still the best ( to me anyway ) He made sure everything was taken care of. No sweat when my car is in his hands. But I still WILL NEVER buy another car from MAUS. When the owner DAVID lied More

by Primus
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2020 -

Maus Nissan responded

Thanks for visiting our Service Department, Primus! Lance does a fantastic job, thank you for recognizing him. We'd like to discuss the rest of your experience and see if we can't address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager

June 28, 2020

Sales employees should stop bothering us when we are there for service, keep insisting that we should buy a new car it’s very annoying! More

by jdhkshsiugser
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2020 -

Maus Nissan responded

Jdhkshsiugser, we can see that you were frustrated, and apologize if anyone made you feel annoyed. Our primary goal is to ensure that you have a great experience while waiting for your vehicle to be serviced. But, we also want to share with all of our guests the amazing specials we have going on at the store, the time-sensitive offers and incentives available from Nissan, and the areas in our preowned inventory where we have critical shortages. We will speak to our Key for Key XChange program manager about his team and make sure that they maintain a light and helpful approach. Please let us know if you have any other questions, and we will be more than happy to help address your concerns. Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

June 28, 2020

Most of the time they are excellent. Special appreciation to Lance, John, and Sebastian. However the last time I brought the car in they did not fully research the problem. They took the easy way out and sai More

by BobLW
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Thorne
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sebastian Richards
Jul 09, 2020 -

Maus Nissan responded

BobLW, we can see that you are frustrated, and apologize if you had a less than perfect experience. We would like to invite you back to the dealership for the opportunity to make things right, and check on why your still having trouble starting your vehicle. Please contact me directly, and I will be happy to help. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

June 28, 2020

Bought this tuck in 2020 new its a 2019 wasn't happy with that. Vehicle is great im really happy with it. Go buy yours today . What ever it takes. Drive home today. More

by Paulcampos7025@gmail.com
Recommend Dealer
Yes
Employees Worked With
Paul DaRocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Schwartz, Paul Guglielmo, Chad Wyszynski, Kaitlin Heine
Jul 07, 2020 -

Maus Nissan responded

Mr. Campos, congratulations on the purchase of your new truck at Maus Nissan of New Port Richey! We appreciate your continued trust, and thank you for taking the time to leave us a review. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

June 26, 2020

When to Maus Nissan Newport Richey with no appointment an lance got me in an was done within a hour or so! Awesome customer service! More

by jhuftill
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, jhuftill! We appreciate your trust, and thank you for taking the time to leave us a review. Lance does a great job for our guests- thanks for recognizing him! Welcome to our Maus Nissan Family; we look forward to serving you again, soon. Have a blessed day! - Paul DaRocha, Loyalty Manager

June 22, 2020

We have purchased several vehicles from Maus Nissan and have never had any problems. Always great service with friendly staff. Highly recommend them to anyone purchasing new or used. You won’t be disapp More

by LHYSELL
Recommend Dealer
Yes
Employees Worked With
Aldo Rrethatakaj, Trevor Gorhan, Ilan Velez
Jun 23, 2020 -

Maus Nissan responded

Thank you for visiting us at Maus Nissan of New Port Richey, LHYSELL! We appreciate your continued trust, and we thank you for taking the time to leave us such a wonderful review! All our staff are dedicated to providing each guest with a truly exceptional experience- that's the #MausDifference! We are very pleased that you are so happy, and we look forward to serving you again, soon. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

June 21, 2020

I purchased my vehicle on the 2nd of December and the person who referred me was supposed to get a 100.00 bonus. It’s June and still no check. Why do I have to call you to get what Kim Bandy deserves and More

by dirtdiver736
Recommend Dealer
No
Employees Worked With
Colby Matthews
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