Maus Nissan

Simplest way to say this is I’m outraged in how this company does business. Simply put they are swindlers who don’t stand up to anything they say. The only thing they do back is the paperwork which is i company does business. Simply put they are swindlers who don’t stand up to anything they say. The only thing they do back is the paperwork which is in their favor! So I decided to trade my 2012 Nissan Frontier SL 2x4 in and initially looked at a 2019 Tacoma they had on the used lot. I could not work out a reasonable price so I opted for a 2019 Nissan Frontier SL 4x4 as it was the only thing they had comparable to what I was trading in without losing features. By this time it was already getting dark. After another hour going back and forth over the price, waiting for Sales to go back and talk with their boss and come back, have multiple “closers” come back to rework prices and payment figures I was finally able to inspect the vehicle. By this time it was dark. In the dim lighting of the parking lot I was able to briefly inspect the vehicle and chose to move forward. As it was already late and given it was a 2019 and being told it had never been wrecked I felt comfortable closing the deal with a few exceptions that I got to keep my tonneau cover, floor mats and hitch which I was given help to transfer later that night with the exception of the hitch that was forgotten. There were a couple things that were also owed to me. Fix the stereo with a broken button, fix the broken ac vent and I’ll get the spare set of keys when I return with the ones for my trade in. I wasn’t directly provided a vehicle background on this truck but was for the Tacoma but when I was in finance I did initial the front page of one in the book of pages I was asked to sign. Keep in mind by this time it was after 9:30pm. JD did however manage to emphasize the use of the camera clearly while I was signing the documents. When I asked them to review these tapes they meant nothing. The next day I realized I had left a SunPass in my trade in so I stopped by early with The spare keys and my original floor mats I had found. Here I spoke with Ryan and another manager about getting my hitch and tow package off my old truck as the new one did not include it like the Tacoma. Ryan said he would get it pulled after confirming with JD and hand deliver to my home as he lived in the area. I still hadn’t received my spare keys. I was presented with a new form to sign on the extended warranty which was not correct based on the conversation I had with JD which should have had 85k for 5 years. The form was for 60k for 5 years. I asked for it to be corrected and ended up sitting for a hour before JD finally came out and said he would correct but did not have time and asked me to return Saturday or Sunday. So I left returned home and finally had an opportunity to take in my new truck. I setup my car fax service reminders and noticed the truck had service records from Maryland (meaning snow). I immediately started inspecting the underbody of the truck to find it was covered in rust. The frame, drive shaft suspension components, brakes all with way to much rust for my comfort. On top of the the muffler has permanent damage from rust. The 2012 Frontier I traded had zero rust and being Florida I did not expect a northern car. I emailed JD knowing it was already late and didn’t expect a response that evening. Saturday I had things to do so I couldn’t go back to the dealer but I did call regarding the rust. I spoke with a manager who said with a lot of hesitation I could bring it in and pick something comparable. Sunday morning I arrive and speak with yet another manager who didn’t understand rust or even the reason I was there. Made me sit for another hour while he went back and forth to talk with his boss until I asked to talk to him directly. By this time another person was involved “Joe Cabusao”. Seems his role was to calm me down because by this time I was getting furious. I was told sure you can TRADE the truck but there would be fees and taxes due on the trade. All while I’m telling them the truck I purchased was not what I received due to this rust damage. No one seemed to care about the rust. On top of that they now refused to fix the extended warranty because I initialed a “menu” with someones poor handwriting in green marker unless I paid the difference when I was told the day prior it would be covered by the dealer and was only $100 difference. Though they said they would wave the deductible of $100 if I came in and that was like pulling teeth to get in writing. Now I’m stuck with a 2019 Frontier with permanent rust damage and likely even more that I cannot see and I have to co tubule to come back to a shady dealer for service and we’ll still items owed. Oh btw I did manage to get the spare key fob w/o key and they wouldn’t even cut me a key?????? They won’t help with the rust, I’m still waiting for my hitch which by this time I probably won’t get. Your company has lost all my respect and if it wasn’t for my forced to purchase Maus care I would never come back! Ridiculous! How do you do business like this and stay in business??????? -Eric More

Elizabeth made my visit a wonderful experience. Her knowledge of the car was extremely helpful. Great personality. She went out of her way to make my transition from department area to department area knowledge of the car was extremely helpful. Great personality. She went out of her way to make my transition from department area to department area More

Service is always prompt, efficient & timely. Service advisor John Thorne keeps updated to status & advises of any potential delays. Even though there is another Maus dealership closer; we keep coming ba advisor John Thorne keeps updated to status & advises of any potential delays. Even though there is another Maus dealership closer; we keep coming back to the New Port Richey location because we feel respected & valued as a returning customer. More

John Thorne best service ever. Always remembers me and my car and what's what! Gets my car in and out with care and concern every visit. Knowledgeable. Fair. He makes a difference. car and what's what! Gets my car in and out with care and concern every visit. Knowledgeable. Fair. He makes a difference. More

I was met with excellent service through Tiffany. She was respectful, knowledgeable and offered solutions to help with car care. I was not familiar with new breakdown on receipt x asked to explain. I wasnt c respectful, knowledgeable and offered solutions to help with car care. I was not familiar with new breakdown on receipt x asked to explain. I wasnt complaining, just trying to understand. Service was quick and my shuttle Cody was professional. More

I made an appointment and took the vehicle in. I was met at the drive through and escorted to my service advisor, Katrina. She advised that in addition to regular service that there was a recall to be perfo at the drive through and escorted to my service advisor, Katrina. She advised that in addition to regular service that there was a recall to be performed. She immediately checked and confirmed that the part necessary for the recall was in stock. The service and recall together would be several hours so she arranged for a loaner vehicle. I was able to pick up the vehicle the next morning . All necessary work was completed and the car was washed.I commend Nissan and Katrina for an excellent job and I will continue to have them service my vehicle. More

Very professional and well-organized service. Customer service reps of knowledge and show courtesy to customers. Job well done. Customer lounge East nice and provides free coffee and snacks. service reps of knowledge and show courtesy to customers. Job well done. Customer lounge East nice and provides free coffee and snacks. More

My car was not finished in time but Katrina contacted her manager and both of them made everything right. Katrina was an amazing service agent. manager and both of them made everything right. Katrina was an amazing service agent. More

Great service ,honest people. Matt my sales guy was amazing and did everything I asked for went above and beyond. I would recommend this to dealer to my family and friends. 💪🏾 amazing and did everything I asked for went above and beyond. I would recommend this to dealer to my family and friends. 💪🏾 More

Everyone was very helpful. I would highly recommend maus nissan to family and friends. I could tell everyone I worked with was very professional and knew what they were doing! nissan to family and friends. I could tell everyone I worked with was very professional and knew what they were doing! More