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Maus Nissan

New Port Richey, FL

4.6
3,422 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,422 reviews

November 18, 2020

This dealership promised a referral fee for a customer that I brought to them close to a month ago. After several phone calls multiple texts and messages left with the dealership they never returned my ca More

by Edward D Rodriguez
Customer Service
Recommend Dealer
No
Employees Worked With
JD Castle
Dec 01, 2020 -

Maus Nissan responded

Mr. Rodriguez, I'm glad that we had the opportunity to speak and get you your referral check. I'm not sure what took so long but I'm happy to haver resolved this matter for you. Thanks again for your trust, and we look forward to serving you again, and for years to come. Have a very blessed day! - Paul DaRocha, Loyalty Manager

November 18, 2020

Terrible service No employees wear face covers i’m having an issue with my newer vehicle that I purchased there didn’t wanna stay there to get service because of safety issues So I’m driving around with the More

by w7a99ve
Recommend Dealer
No
Employees Worked With
Katrina Atkinson, Lance Johnson, Tiffany Norori, John Thorne, Jeremy Kettels, Sebastian Richards, Kayla Bankert
Dec 01, 2020 -

Maus Nissan responded

w7a99ve, we are following all mandates and guidelines regarding masks, though some people have medical exemptions, and we cannot pry into their medical history. If you are concerned about your exposure, know that we also offer pick up and drop off services, as well as complimentary shuttle service, when available. Please contact service to ask about setting up this type of appointment, and we'd be happy to help keep you, and your vehicle, healthy. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager

November 18, 2020

John in Service was excellent and explained everything that was identified as a problem, and they worked quickly to solve. This was my first time here and I would come back. More

by Bcree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
November 17, 2020

The service was great and it took the time they just said it would be ready, the facilities are great and make it nice while waiting. More

by Karynina01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Berumen, John Thorne
November 17, 2020

Horrible service, horrible customer support. Oil change takes 4 hours even with a appointment set week in advance. Would never recommend this place to anyone. More

by Mario25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aldo Rrethatakaj, Lance Johnson
Dec 01, 2020 -

Maus Nissan responded

Mario, we can see that you are upset, and we apologize if you've had a bad experience. We would like to have a manager reach out to help, unfortunately, there is not enough information in your post to be able to contact you. Normally, an oil change would not take 4-hours, so we definitely want to know more about your visit, as I'm not sure how this could have happened. Please contact me as soon as possible, and I will be happy to address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

November 17, 2020

We always appreciate the fast and friendly service and staff at Maus. The service department is fantastic and we always love working with Tiffany. She’s always helpful and efficient! More

by AandMFrary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
November 16, 2020

This service department continues to do excellent work. They ask questions, listen to the customer with great outcome. WE have been using Maus service department for years. More

by neida_robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ruggiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katrina Atkinson
November 14, 2020

Fast efficient professional service. During the entire Fast efficient professional service. During the entire visit. Tiffany does a super job and is extremely friendly showing that she really cares abou More

by Dmandominator
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
November 13, 2020

Amazing service and super friendly team with high knowledge about each and every concern I had been with these people for years and I won’t change my dealership for anything simply they are the bes More

by Noony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson, Tiffany Norori
November 13, 2020

John and Katrina has helped me a lot and get in my truck repaired and back on the road in good shape five stars to both of them More

by ramartin727
Customer Service
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson, John Thorne
Sep 11, 2024 -

ramartin727 responded

Yes, John

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