Maus Nissan

Awesome place and awesome people. Would come back a million times over again! Didnt feel pressured and staff did everything to help me. Very friendly atmosphere. million times over again! Didnt feel pressured and staff did everything to help me. Very friendly atmosphere. More

The employees seem to only be concerned with getting things done quickly but not correctly. After attempting to reach service advisors multiple times and being told they could not reach me, I threatene things done quickly but not correctly. After attempting to reach service advisors multiple times and being told they could not reach me, I threatened to call corporate. I immediately got a phone call from a someone but wasn’t helpful. Was able to get corporate team to assist and make things happen; however, my vehicle is still not fixed correctly after a warranty repair and the sound it was making is still there even after they guaranteed it wasn’t. Tiffany was knowledgeable and wanting to help but trying to train two people at once was distracting from my questions. I asked three service people on three different calls to relay a message. I don’t believe she ever received them. More

Bought a warranty for my wifes used vehicle (2014) from Maus Nissan. Went to service to have work done that was covered under that warranty. The service dept decided that they didn't want to work on the ve Maus Nissan. Went to service to have work done that was covered under that warranty. The service dept decided that they didn't want to work on the vehicle and recommended that I take it to a manufacturers dealership instead. My perception and of course perception is reality...the only reason to waste my morning was not wanting to do the work themselves. I know this because I called the warranty company and their competitors dealership who both told me that there was no reason for Maus not to do the work. I've bought 2 vehicles from Maus Nissan in NPR and have not had this poor experience before. Unfortunately I have to give this one a 1 star rating as being poor. The service agent was nice enough but being nice is only part of the job to be done. More

I would NEVER buy a car from them again. Completely dishonest company. I purchased a Nissan Sentra on 5/15/2020. I left the dealership after 9pm and on my way home the malfunction light came on. The ca dishonest company. I purchased a Nissan Sentra on 5/15/2020. I left the dealership after 9pm and on my way home the malfunction light came on. The car was at 36,933 when I purchased it and the light came on at 36, 939. I have photos of the mileage when I purchased and a time stamped photo of when the light came on. I contacted them about it and was told to call the service department on Monday as I purchased it on a Friday and was told it was covered under the warranty. I was also told that I had a manufacturer warranty and that the car is certified preowned which was not true. They refuse to fix the situation. Over two months on the phone between Nissan corporate and Maus Nissan who promised they would fix it didn’t do anything. Nothing to rectify the situation. I was told multiple times I would receive a call back and not to worry about it they would fix it. I was literally told after two months of lies they cannot and refuse to do anything to help. I was given the run around by the manager Paul for months. I advised the last time I was recording the message. I have photos of the mileage when it went off and the original papers when I bought it. All of the phone records and text messages and the recorded message as well. I asked him how this is acceptable business when clearly this issue was on their end and they lied multiple times to me (witnesses were present during this as well). The person who sold me the car lied about the certification and the warranty and I was told it’s a play on words and he probably didn’t realize what he said. They did not offer to fix this, to fix at cost or to even discount and it costs $1,800. I was given the complete run around the entire time and lied to by them so many times that I made sure to keep evidence of it all. I spoke with several mechanics who advised that there is a way for them to pull a sensor on the car to prevent the light from going off when I was looking at it and test driving it. Please do not buy from them. I wish I did my research. Go look at the BBB page and see how many people they have screwed over. They lie on their website with pricing as well as car details. The car was listed at $13,000 with a sunroof. There was no sunroof and when I went in they said it was over $15,000 because of tax, tag, title and dealer fee even though those weren’t included in the $15,000. They also make you get Maus care and you can’t opt out even if you want to. Maus care covers 3 oil changes a year and services that would cost less then $100 a year. They charge over $1,000 for it. I will definitely never be back there and I will be telling everyone not to buy from them. Please go somewhere else. More

My visit was very satisfying and fast. Katrina is always professional and friendly. The atmosphere is always pleasant. Everyone always greet me and Armando is always available to talk to. As always two t professional and friendly. The atmosphere is always pleasant. Everyone always greet me and Armando is always available to talk to. As always two thumbs up. More

She was very friendly, but a little too pushy after giving subtle hints however. I liked that we were able to test drive vehicles in question. giving subtle hints however. I liked that we were able to test drive vehicles in question. More

I was satisfied with the process of getting my car repaired and the cost of doing so. Work was done as specified and in the time promised. repaired and the cost of doing so. Work was done as specified and in the time promised. More

Awesome service, quick and well done. I also enjoyed that I was able to hang out at the dealership and use the WiFi to get some work done. I was able to hang out at the dealership and use the WiFi to get some work done. More

Took almost 2 hours to install a new battery. Waited close to four hours . Not very good communication. A lot of employees just wandering around. close to four hours . Not very good communication. A lot of employees just wandering around. More

I needed an oil change, an one at a good price. The service was excellent, they took care of me fast, and the employees were great and friendly. Thanks. service was excellent, they took care of me fast, and the employees were great and friendly. Thanks. More