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Maus Nissan

New Port Richey, FL

4.6
3,234 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,234 reviews

September 18, 2020

Fixed the problem and were very nice. They came and picked me up when the job was done. I had to leave my truck overnight. More

by om4lhs7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Oct 05, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, om4lhs7! We appreciate your trust, and thank you for taking the time to leave us a review. We are very pleased that you are so happy, and we look forward to serving you again, soon. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

September 18, 2020

Great Great friendly nice perfect love my car thats about i can think of so I just to fill in the rest with me explaining...... More

by Marine2be_2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Caraballo
Oct 05, 2020 -

Maus Nissan responded

Congratulations on the purchase of your new vehicle from Maus Nissan of New Port Richey, Marine2be_2007! We appreciate your trust, and thank you for taking the time to leave us a review. Welcome to our Maus Nissan Family, we look forward to serving you again, soon, and hope you have a blessed day! - Paul DaRocha, Loyalty Manager

September 18, 2020

Everyone was very nice and patient. Considering the situation everyone is nice right now, The staff was accommodating and wonderful. Armando, Colby, Nick and the Insurance guy were all very profession More

by sandra.fuertes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Marrero, Colby Matthews, Nick Bentley
Oct 05, 2020 -

Maus Nissan responded

Congratulations on the purchase of a new vehicle at Maus Nissan of New Port Richey, Sandra! We appreciate your trust, and thank you for your kind words. Armando, Colby, Nick, and our Insurance partners, all do a fantastic job for our guests- thanks for recognizing them! We are very pleased that you are so happy, and we look forward to serving you again, soon. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

September 18, 2020

Great visit! They performed all the tasks except a recall, they didn’t have the part. I will have to return. Don’t like returning More

by jehollingswort
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katrina Atkinson
Oct 05, 2020 -

Maus Nissan responded

Jehollingswort, we appreciate your trust, and thank you for the review. Parts does their best to keep us in-stock, but sometimes, unfortunately, there are back-orders, or other situations where we won't have a a part readily available. We do have shuttle services as well as pick-up and delivery services, when available, if returning is inconvenient. Thank you for choosing Maus Nissan of New Port Richey, and have a blessed day! - Paul DaRocha, Loyalty Manager

September 18, 2020

Very professional service staff. All needed servicing was done without any problems. I was told that the new tires I selected would take a day to arrive, so I was given a rental. I travel up north frequently More

by Mbt4728
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, Mbt4728! We appreciate your trust, and thank you for your kind words. John does a fantastic job for our guests- thanks for recognizing him! We are very pleased that you are so happy, and we look forward to serving you again, soon. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

September 17, 2020

John is great.. Always glad to help & always pays attention to my concerns. Beautiful facility.. Everyone friendly ..Coffee bar good perk..makes waiting more pleasant.. More

by Laater
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, Laater! We appreciate your continued trust, and we thank you for leaving a review. John does an amazing job taking care of our guests- thank you for recognizing him! We are very pleased that you are so happy, and we look forward to serving you again, soon. The coffee and snacks are waiting! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

September 17, 2020

Love Katrina really takes care of me. Everyone very friendly. Do a great job with my car. Will always have my car service with maus. More

by Ozzie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Oct 03, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, Ozzie! We appreciate your continued trust, and thank you for taking the time to leave us a review. Katrina is does a fantastic job taking care of our guests- thank you for recognizing her! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

September 17, 2020

Prompt, friendly, and professional. Tiffany in service is awesome. She obviously cares about her customers and goes out of her way to make sure each one is satisfied. More

by Luckyirish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Rrethatakaj, Carrie Poulsen, Tiffany Norori, Chad Wyszynski
Oct 03, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, Luckyirish! We appreciate your continued trust, and thank you for your kind words. Tiffany does a great job for our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you again, soon. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

September 17, 2020

Very pleased with the service provided. Tiffany explained the service options that were needed and the service that should be considered on the next visit. The service was done pretty quickly and there were More

by KeithR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Oct 03, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, KeithR! We appreciate your continued trust, and thank you for your kind words. Tiffany does a great job for our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you again, soon. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

September 17, 2020

Refused to stand behind tires that were dry rotted after 2k miles. I won’t be back. No integrity in my experience. I’ve been a gm for 25 years and sometimes you just need to make things right. More

by Mt81755
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager
Sep 18, 2020 -

Maus Nissan responded

Mt81755, we can see that you are upset, and apologize if you've had a bad experience. We would like to address your concerns and make things right; however, I need more contact information to be able to reach back out to you. Please call me personally, and I will be happy to help. - Paul DaRocha, Loyalty Manager, 352-403-4811

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