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Maus Nissan

New Port Richey, FL

4.6
3,234 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,234 reviews

October 07, 2020

Very disapointed. I have had a 2017 Titan for 2years Very disapointed. I have had a 2017 Titan for 2 years and a recent engine light remains unfixed after 4 visits to service the vehicle. More

by metrogia1027
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
John Thorne
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Maus Nissan responded

We can see that you are upset, and apologize if you've had a bad experience; however, there is not enough information in this post to reach back out to you. Please contact me directly, and we will look into this matter and help address your concerns. Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

October 06, 2020

My car that was serviced at Maus was for a mandatory inspection and other items for a sale from a lease. I was pleased with the sales department and the bumper to bumper warranty that I’m paying for, I’ More

by sak59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anyela, Katrina Atkinson
Oct 08, 2020 -

Maus Nissan responded

Thank you for purchasing your lease with us at Maus Nissan of New Port Richey, sak59@ymail.com. We can see that you are mostly happy, but that there is still room for improvement. We agree! Thank you for letting us know what happened, as we are dedicated to continuously improving. We are very glad that Katrina in our Service Department is making things right, but if you have any questions, do not hesitate to contact me directly, and I will be happy to help. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

October 06, 2020

I have absolutely no complaints. I even had a great surprise when I went to pick up my car. My favorite Salesman Dixon was back , he made my whole day. I love him so much. He goes above and beyond and More

by Jennifer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, Jennifer! We appreciate your continued trust, and thank you for leaving a review, and we look forward to serving you again, soon. And thanks for helping us welcome Dixon back to the team! We appreciate you being a part of our Maus Nissan Family, and hope that you have a very blessed day! - Paul DaRocha, Loyalty Manager

October 05, 2020

I keep getting sales calls and requests to complete I keep getting sales calls and requests to complete survey after 1 oil change. Lance overcharged me and added services I did not request or agree to. More

by utilities
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lance Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Maus Nissan responded

utilities, we can see that you are unhappy with the amount of correspondence you are receiving from the dealership, and that you are upset about a recent service visit. Unfortunately, we do not have enough contact information here to be able to reach back out to you about these incidents. Please contact me personally, and I will be happy to address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty, 352-403-4811

October 05, 2020

Service was great as usual still waiting to hear from somebody regarding my window tinting I would highly recommend Maus Nissan service department well able to anybody More

by bob.fransen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katrina Atkinson
Oct 13, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, Bob! We appreciate your continued trust, and we thank you for taking the time to leave us a review. We will look into the window tint issue and a manager should reach out to you shortly. If you have any additional questions, please do not hesitate to contact me directly, and I will be happy to help. Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager

October 05, 2020

David was awesome and worked to get us what we wanted and needed! He was an absolute pleasure to work with. I also worked with JD in finance and he got us a great warranty on our used car. More

by simonne.roman1981
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Castle, David Fraser
Oct 13, 2020 -

Maus Nissan responded

Congratulations on the purchase of your new vehicle from Maus Nissan of New Port Richey, Simonne! We appreciate your trust, and thank you for your kind words. David and JD both do an excellent job taking care of our guests- thanks for recognizing them! We are very pleased that you are so happy, and we look forward to serving you again, soon. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

October 05, 2020

Felt very welcomed from the moment I walked in until I left. Everyone was very helpful, especially Alain. He really went above and beyond to make sure we were happy! More

by MWAGNER0827
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alain
Oct 13, 2020 -

Maus Nissan responded

Congratulations on the purchase of your new vehicle from Maus Nissan of New Port Richey, MWAGNER0827! We appreciate your trust, and thank you for your kind words. Alain does a great job taking care of our guests- thank you for recognizing him! We are very pleased that you are so happy, and we look forward to serving you again, soon. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

October 05, 2020

Went in without apt on a recall for rear camera, also low tire air, also did a oil change. Dealer still owes me a PROMISSED YETI COFFEE CUP. "SERVICE DEPT IS BETTER THAN F&I, OR SALEJJS More

by jimwenzel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Kettels
Oct 13, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department Jim! We appreciate your continued trust, and thank you for taking the time to leave us a review. This is the first I've heard of the Yeti Cup offer, so please contact me directly, and I will help address this concern. Thanks again, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

October 05, 2020

Great experiences with Maus every time I purchase a car from them.. Matt Boylan took outstanding care of me from start to finish. Great Job! More

by angel25652
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Boylan
Oct 13, 2020 -

Maus Nissan responded

Congratulations on the purchase of your latest new vehicle from Maus Nissan of New Port Richey, Angel! We appreciate your continued trust, and thank you for sharing your experience! Matt does a fantastic job for our guests- thanks for recognizing him! We are overjoyed that you are so happy, and we look forward to serving you again, soon. Thank you for being such an important part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

October 05, 2020

Great service! Katrina answered all my questions and got me in and out! Even asked for a quote for some added accessories. Great friendly quality service experience! More

by Ryan Port Richey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Oct 14, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, Ryan! We appreciate your continued trust, and thank you for leaving a review. Katrina does an excellent job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you again, soon. Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

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