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Maus Nissan

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.6
3,235 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,235 reviews

October 22, 2020

This is the only place I bring my car for service, and the reasons why are trust and honesty. I have never had a bad experience here. More

by Bjvoytko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Bjvoytko! We appreciate your continued trust, and we thank you for sharing your experience. We are overjoyed to be your exclusive dealer and service shop, and we look forward to taking care of you and your vehicle for years to come! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

October 22, 2020

I discovered a screw in my tire on my new 2020 Nissan Frontier SV Midnight Edition. I took it to the service department to my advisor, John. He checked it out and had the tools to pull it out and luckily More

by IMBigboy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carrie Poulsen, Dave Schwartz
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Nov 14, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, IMBigboy1! We appreciate your continued trust, and thank you for taking the time to leave us a review. The 2020 Frontier Midnight Edition is a phenomenal truck, we're glad you are enjoying it, and we are happy to have been able to help with your unfortunate tire situation. John does a great job- thanks for recognizing him! We are very pleased that you are so happy, and we look forward to taking care of you and your truck for years to come! Thanks for being a part of our Maus Nissan Family! - Paul DaRocha, Loyalty Manager

October 22, 2020

There were a lot Maus people standing around looking confused when I dropped my car. Cars were lined up at least 3 deep in both lanes. All the attendants seemed confused and looking around as if they w More

by WRK7427
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, WRK7427! We appreciate your trust, and we thank you for your feedback. If you have any questions or concerns, please contact me directly, and I will be happy to help. Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

October 20, 2020

Great Experience all around. The staff was courteous, knowledgeable, and friendly. My service was quick, and the waiting area is a very comfortable place to be. More

by kerry617
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katrina Atkinson, Tiffany Norori, Jeremy Kettels, Sebastian Richards, Kayla Bankert
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Oct 20, 2020 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan of New Port Richey, Kerry617! We appreciate your trust, and thank you for taking the time to leave us a review. All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family- that's our #MausDifference! We are very pleased that you are so happy, and we look forward to serving you for years to come! Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

October 20, 2020

I deal with John all the time and good service writer does a good job for me and Katrina had to take care of it when he was off More

by ramartin727
Customer Service
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katrina Atkinson
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Oct 21, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, ramartin727! We appreciate your continued trust, and thank you for taking the time to leave us a review. John and Katrina both do a great job for our guests- thanks for recognizing them! We are very pleased that you are so happy, and we look forward to serving you again, soon. Thanks for being a part of our Maus Nissan Family, and have a blessed day!- Paul DaRocha, Loyalty Manager

October 20, 2020

Most of the employees were not wearing a mask or wearing it incorrectly. Also they were not social distancing. It was poor service all around More

by goodykdg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Katrina Atkinson
Report | Print
Oct 20, 2020 -

Maus Nissan responded

We can see that you are upset, and apologize if you've had a bad experience. Unfortunately, this post does not contain contact information to be able to reach out. Please contact us directly, and we will be happy to help address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS ext. 1138

October 19, 2020

The service department is great. Tiffany is my rep I highly recommend her. She knows her stuff and is always helpful and they always accommodate my schedule. More

by Colleen Jackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Report | Print
Oct 20, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, Colleen! We appreciate your continued trust, and we thank you for taking the time to leave us a review. TIffany does a fantastic job for our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you again, soon. Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

October 19, 2020

This place is a joke, they love you when buying a vehicle after that your just a number!! They have an excuse for everything when you complain. It seems the employees are not happy or they just don't More

by Frank
Recommend Dealer
No
Employees Worked With
New guy I think Lance was his name
Report | Print
Oct 19, 2020 -

Maus Nissan responded

Frank, we can see that you are upset, and apologize if you feel you've had a bad experience. Our customers are not numbers they are like family, and we would like to help address your concerns; however, there is not enough contact information in this post to be able to reach out to you. Please contact me personally, and I will be happy to help you. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

October 19, 2020

This is my third vehicle purchase from MAUS Nissan and by far, the MOST SATISFYING deal yet. Carrie worked to get the deal I requested and she definitely came through with my requests. And then finance toppe More

by IMBigboy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carrie Poulsen, Dave Schwartz, Alanna Lee
Report | Print
Oct 19, 2020 -

Maus Nissan responded

Congratulations on the purchase of your 3rd vehicle from us at Maus Nissan of New Port Richey, IMBigboy1! We appreciate your continued trust, and we thank you for taking the time to leave us a review! Carrie does a fantastic job for our guests- thanks for recognizing her! We are overjoyed that you are so happy with your experience, and we look forward to serving you again for years to come! We are grateful to have you as a part of our Maus Nissan Family, and hope you have a very blessed day! - Paul DaRocha, Loyalty Manager

October 17, 2020

Very professional, exceeded my expectations! I would recommend them to anyone! This is the 2nd car that I have purchased from them. Thank you very much Maus Nissan.... More

by Rob Slusser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dillon Bishop
Report | Print
Oct 19, 2020 -

Maus Nissan responded

Congratulations on the purchase of your 2nd vehicle from us at Maus Nissan of New Port Richey, Mr. Slusser! We appreciate your continued trust, and we thank you for the recommendation! We are overjoyed that you are so happy, and we look forward to serving you again for years to come! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

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