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Maus Nissan

New Port Richey, FL

4.6
3,236 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,236 reviews

November 03, 2020

Would highly recommend this dealership to anyone who is interested in getting a better vehicle the sales department is awesome and work with you to get the best price on the vehicle you want More

by carrawayj669
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dillon Bishop, Joseph Cabusao
Jul 07, 2021 -

Maus Nissan responded

Thank you for giving us at Maus Nissan the opportunity to earn your trust, Carrawayj669! We appreciate your business, and thank you for your kind words and 5-Stars! We are very pleased that you are so happy with your experiences here, and we look forward to serving you for years to come! Please let us know if there is ever anything we can do for you. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

November 02, 2020

Great locationBest service, reliable repairs services, Great location Best service, reliable repairs services, friendly customer services Staffs experiences A+: knowledgeable Open space lounge, clean & More

by Ponna Prom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Jul 03, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Ponna! We appreciate your trust, and we thank you for leaving a review! We look forward to serving you again- so please let us know if there is ever anything we can do for you. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

November 02, 2020

Everyone is extremely friendly and helpful. They made the entire process of purchasing a new vehicle easy and pleasant. They let you know they appreciate your business. More

by Iljazi7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Rrethatakaj, Elizabeth Berumen
Dec 26, 2020 -

Maus Nissan responded

Congratulations on the purchase of your new vehicle from Maus Nissan of New Port Richey, Iljazi7! We appreciate your trust, and thank you for taking the time to leave us a review. All our staff are dedicated to providing each guest with a truly exceptional experience. We are very pleased that you are so happy, and we look forward to serving you again, soon! Welcome to our Maus Nissan Family and have a blessed day! - Paul DaRocha, Loyalty Manager

November 02, 2020

This is my 2nd time for service. Very knowlegable. Had a ? On an alarm that went off and he knew exactly what it was. Fast...lrss than an hour...oil change rotation and 6 month check up. More

by Kdp1953
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Kdp1953! We appreciate your trust, and thank you for your kind words! Welcome to our Maus Nissan Family, and we look forward to serving you again, soon. Have a blessed day! - Paul DaRocha, Loyalty Manager

November 02, 2020

Very pleasant experience. Great service, timely appointment. Addressed all the issues that I had and completed all service required. Will be sure to continue with this company. More

by den429
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katrina Atkinson, Tiffany Norori, Jeremy Kettels, Sebastian Richards, Kayla Bankert
Dec 15, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, den429! We appreciate your trust, and we thank you for taking the time to leave us a review. All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family. We are very pleased that you are so happy, and we look forward to serving you again, soon. Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

October 31, 2020

I bought a 2020 kicks that I had to bring in for service a week later! The service dept has been HORRIBLE AND UNPROFESSIONAL. The wrong part was ordered so now I need to take a brand new car back again! More

by mosstina43
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kayla Bankert
Dec 02, 2020 -

Maus Nissan responded

Mosstina43, we can see that you are unhappy, and we apologize if you've had a bad experience. We would like to have a manager reach out to assist you; unfortunately, there is not enough information in your post to contact you. Please call me personally, and I will be happy to help address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

October 30, 2020

Great sales team and very smooth transaction from start to finish. Highly recommend. I bought a used Mercedes Sprinter and couldn’t be happier! Thanks More

by mdisser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason and Matt
Dec 05, 2020 -

Maus Nissan responded

Congratulations on the purchase of your new Mercedes Sprinter from Maus Nissan of New Port Richey, mdisser! We appreciate the opportunity to earn your trust, and we thank you for taking the time to leave us a review. We are very pleased that you are so happy, and we know you will get many great years and miles from that van! Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

October 30, 2020

Overcharged and ripped off false advertisement they advertised a price online and charged me over $500 more when I came to pick it up. They would not work with me and ignored my concerns ! More

by Kshoup625
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leo
Dec 02, 2020 -

Maus Nissan responded

Kshoup625, we can see that you are frustrated, and apologize if you feel you were overcharged. Unfortunately, there is not enough information in your post to contact you. Please call me directly, and I will be happy to help address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

October 29, 2020

My service was excellent as usual. I was interrupted and given a sales pitch while sitting and waiting for my vehicle. Apparently the service time takes long enough for him to get around and try to sell a c More

by Darlene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Dec 15, 2020 -

Maus Nissan responded

Darlene, we can see that you had a less than perfect experience, and for that we apologize. Please don't confuse our staff's enthusiasm for with being obnoxious. We will speak with everyone who interacts with our Service guests to tread lightly, but we are all very excited about the new vehicle lineup and all the new programs going on here! Thanks again for your feedback, and if you have any questions, please don't hesitate to contact me directly, and I will be happy to help. Have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

October 28, 2020

Everyone I dealt with was really friendly and helpful. Darmin was very prompt with all his service. He was A1 top notch. JD went above and beyond to get me what I needed. Im very pleased with the Maus fa More

by victor34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darmin, JD Castle
Dec 15, 2020 -

Maus Nissan responded

Congratulations on the purchase of your new vehicle from Maus Nissan, victor34! We appreciate the opportunity to earn your trust, and we thank you for your kind words. Darmin and JD both doe a fantastic job for our guests- thanks for recognizing them! We are very pleased that you are so happy, and we look forward to serving you again, soon. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

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