Maus Nissan

Extremely unsatisfied! I had a flat tire on 7/21/21 . I called Maus asking if I had coverage for my tire . I was informed YES no deductible! I scheduled an appointment to have my tire replaced for 9:15 am called Maus asking if I had coverage for my tire . I was informed YES no deductible! I scheduled an appointment to have my tire replaced for 9:15 am . Not only was I informed that I was NOT covered and it cost me $193.00 but it also took 3 1/2 hrs for a tire to be changed !!’ Really ! NOT a happy camper and I will bring my vehicle somewhere else for repairs as they / you are extremely overpriced! Maus Care does really NOT include much !! Very disappointed but this has NOT been my first unsatisfactory experience there !! More

After signing the papers and on the drive home the tire pressure sensor turned on. I called the salesman who stated they had to replace a sensor and it should turn off in a day or two. It did not and I cal pressure sensor turned on. I called the salesman who stated they had to replace a sensor and it should turn off in a day or two. It did not and I called him back and he said to bring the car in so they can fix the issue. We set up a day and time to bring it in. On the day I brought it in I learned noone knew of my visit because the salesman had been let go. The service department still looked at the vehicle for me and said the other 3 sensors broke and there was nothing they could do but rather I needed to take it to a Buick dealership on my own to have it fixed and they couldn't help me out. I have never had 3 sensors go out at the same time especially right after they said it had been serviced and checked that day.. Having been told the issue would be taken care of as I had just left the lot then being told later there was nothing that could be done is unacceptable. More

Addressed all issues - staff (especially Mary) was friendly and answered my questions. Work on car completed in a timely fashion. I can think of nothing to complain about service or staff. friendly and answered my questions. Work on car completed in a timely fashion. I can think of nothing to complain about service or staff. More

Dependable service and sales of reliable automobiles when we need them. Will continue to be a customer. Recommending to family and friends these past few years. we need them. Will continue to be a customer. Recommending to family and friends these past few years. More

As always, Awesome service! Can’t say it enough. From the time I walk in until the time I leave. Mary was great and you guys never disappoint. time I walk in until the time I leave. Mary was great and you guys never disappoint. More

Fabulous system for ease of checking in and an amazingly nice staff. I would highly recommend your facility to friends and family. I truly appreciate the kindness I received. nice staff. I would highly recommend your facility to friends and family. I truly appreciate the kindness I received. More

Thanks, the service was excellent and professional people I like to recommend to my friends and family I think about to change my 2014 Nissan Altima for new one I like to recommend to my friends and family I think about to change my 2014 Nissan Altima for new one More

The vehicle is running well and repaired in a timely manner. I believe the repair cost was a bit too high. Recommend offering a loner for work taking x number of hours. manner. I believe the repair cost was a bit too high. Recommend offering a loner for work taking x number of hours. More

Main reason would be for the random service upsells they always vary from visit to visit. They do t even match the website or service manual. Dented scratch left on my hood. Feel like every time I come t always vary from visit to visit. They do t even match the website or service manual. Dented scratch left on my hood. Feel like every time I come there is some kind of damage to my vehicle after. Last time divots on my door panel from a tool likely to pry off a panel. Always have to clear out the floor paper floor matts, plastic seat cover and tag from the cab before I leave. More

Terrible service. Over 2 hours for an oil change. Bad attitude from the staff when questioned why it took so long. Shame because the sales side are so good. attitude from the staff when questioned why it took so long. Shame because the sales side are so good. More