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Maus Acura of North Tampa

Tampa, FL

4.8
1,425 Reviews
David Maus believes that the automobile business has always had a bad reputation, after all, there are decades of bad experiences and even movies about it… but that is not who we are and his goal is to “change the way the automobile business is perceived by simply serving our community.” We do so by hiring great people, not typical salespeople that fit the car-sales-mold, but truly wonderful and committed employees to serve amazing people like you. David wants you to be able to enter any one of his dealerships from the moment you walk in and notice that there is no “heavy” feeling of stress or concern; we want you to feel like family.. because that is what you are to us. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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11025 N Florida Ave

Tampa, FL

33612

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Showing 1,425 reviews

May 31, 2021

Jeshua was so helpful and was able to answer all of my questions with out any hesitation. The dealership itself is surrounded by amazing individuals. More

by Maverick.guillermo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Deleo, Jeshua Casanova
Jun 01, 2021 -

Maus Acura of North Tampa responded

Maverick, We can't thank you enough for taking the time to recognize Jeshua and our team! We appreciate you leaving your 5 Star Review!

May 29, 2021

We had a wonderful experience with Lee. He made leasing our new vehicle so easy. He was excellent to work with. Highly recommend. Thanks lee More

by Laura
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2021 -

Maus Acura of North Tampa responded

Thank you for taking the time to recognize Lee and leave your positive feedback Laura! Welcome to the Maus Family :)

May 24, 2021

Lee was phenomenal! He made the process so easy and stress free for me to get my new car! He was so friendly and caring! More

by kiracasas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Deleo, Isiah Jones
May 25, 2021 -

Maus Acura of North Tampa responded

Thank you for taking the time to leave your positive review and recognize Lee! We truly appreciate the 5 Stars Kira!

May 12, 2021

You guys are extremely lucky to have Asiah. I’ve been here several times to get service and he is always consistent and extremely kind and knowledgeable. Please let him know Tânia Saraiva says thank you More

by Tania Saraiva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asiah Jones , Isiah Jones
May 14, 2021 -

Maus Acura of North Tampa responded

Tania, Thank you for taking the time to leave your positive review and recognizing Isiah. We appreciate your feedback and looking forward to serving you again.

May 04, 2021

Great experience all the way around from trade in to sale. Lee answered all my questions, kept me informed and delivered on everything he promised. More

by Tigmo66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Maus Acura of North Tampa responded

Thank you so much for taking the time to recognize Lee. We appreciate you leaving your 5 Star Review!

May 03, 2021

I am a first-time customer here - I appreciated the service advisor, Troy White who wore a mask and effectively communicated information about the status of my car and future needs. My car was nicely More

by MCL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony White
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Maus Acura of North Tampa responded

We want to thank you for bring this information to our attention, MCL. Our goal is to provide an exceptional experience for everyone and I apologize that we did not meet those expectations. There will be a discussion about the importance of this matter. If you would like to speak to a member from management, please reach out to our service manager Jim Smith at 813-535-6287 or by email jsmith@mausfamilyauto.com

May 01, 2021

Just bought a used MDX. Was told during car was going to be detailed, during the test drive. Got the car after the paper work and car was filthy. Salesperson got a rag and spray bottle to “touch up” some sp More

by Tampa MDX Owner
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Seymour Wright
May 03, 2021 -

Maus Acura of North Tampa responded

Tampa MDX Owner. We appreciate the feedback and take our customer experience very seriously. Unfortunately without a name we do not know who to call so we can rectify the detail situation. Would you mind reaching out to Crystal Enger at 813.535.6287 call or text or email at cenger@mausfamilyauto.com *We are looking forward to hearing from you

April 30, 2021

My service adviser, Isiah Jones was the most professional, courteous adviser I have ever experienced. He patiently explained all the details and could not have been any better. I hope to see h More

by pattiharris0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isiah Jones
May 03, 2021 -

Maus Acura of North Tampa responded

Thank you for sharing this great review and recognizing Isiah! We really appreciate the feedback from our customers.

April 29, 2021

Clean, courteous,and pleasant to do business with. Clean and too fluids every time we are there. Also have a nice assortment of condiments that are free!! Thank you!!! More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Tranberg
May 03, 2021 -

Maus Acura of North Tampa responded

Thank you for sharing this great review and recognizing our staff! We really appreciate the feedback from our customers.

April 28, 2021

I went to Maus Acura for warranty work on a Saturday morning under emergency conditions. The responsiveness, courtesy, and attention to detail was outstanding. The work was completed within one hour. More

by Brizzato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Tranberg, John Zaffino
May 03, 2021 -

Maus Acura of North Tampa responded

Thank you so much for taking the time to leave your 5 Star Review! We appreciate your feedback and recognition.

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