Maus Acura of North Tampa

Happy customer turned frustrated beyond measure. I am on my second lease with Maus Acura of North Tampa. My first lease was great. It worked out so well that I referred three people after my exper I am on my second lease with Maus Acura of North Tampa. My first lease was great. It worked out so well that I referred three people after my experience. Cedric was my original salesperson and was more than helpful, professional and informative, Zack, before he was the finance manager was the most informative because it was my first lease and he offered a great deal of valuable information in my decision to lease. I’ve always purchased. Lily, when she was the finance manager was phenomenal. I loved my car, It was solid in every aspect-the acceleration, the colors, the additional features! I truly enjoyed driving my car & I have always loved Acura’s (this was my third one.) A year and a half later, I’m in for an oil change service, and a salesperson approached asking if I was interested in upgrading my current vehicle. It did peak my interest with an upgrade to another lease. This was in the timeframe of September of last year so everyone knows that used car prices shot way up because there was a shortage. I was curious to know how much I would receive for my car as a trade in and if it would be worth going with a newer lease. The numbers go through and it’s about $100 more each month, however it’s a year newer and a model higher. Seemed like a great deal to me. I scheduled a test drive and I loved it! After test driving, I see the front passenger fender had “cosmetic “ damage because it was a lease turned back in because the original owner was “not happy” with the vehicle. It was explained to me by the dealership that since there was less than 1500 miles they could still consider it new and eligible to lease and you can only lease a new vehicle, not a used vehicle. Otherwise it would have to of been sold as a used car and the value of the vehicle would have dropped drastically. Especially since later when the additional damage to the vehicle was found and it had to be repaired. I thought about the offer…it was a great trade offered for my current vehicle, (even though I still love my current car, I was considering the upgrade) a year newer along with the fact that it was a higher model car and it only had cosmetic damage that the dealership vowed to have fixed and it only @1200 miles. Seemed like a fair deal in my opinion. Again especially since I was assured the cosmetic damage would be repaired in about “one day”. I go through with the purchase and trade my car in. I clean everything out of my car and wait to speak with the finance manager Zack. At this time, I’m finishing my paperwork while my new car is getting ready for me to drive home. I open the car and immediately see how dirty it was. I told the salesperson and after he looked inside he apologized and said he would include a detail along with my other promised items because it was unacceptable. (Fix cosmetic damage, tint windows and now detail my car because this “brand new” vehicle was given to me dirty with food still in the backseat. Acura is supposed to be on the luxury side of vehicles right….Apparently not from this dealership. Approximately one week later, I bring the car back to the dealership for the cosmetic damage repair and tint, then once those are completed, I was due a detail from receiving a dirty “brand new” leased vehicle. Now the frustration sets in even further. Remember the beginning of this review? The cosmetic damage was only supposed to be a day-two tops for repairs. It took about 8 days! First there was a delay due to the weather, next it’s because the shop overbooks and they are overwhelmed. Not to mention, they deliver terrible work. The dealership offered me a loaner but because I didn’t have bodily injury liability they wouldn’t loan me a car. Eventually they provided one of their older model used car’s for sale. Remember. One to two days tops. So I am now in a loaner car that’s lesser value than my originally traded car, but I tell myself it won’t be long. The loaner had a front tire with a slow leak in it to where I had to fill it up every other day…so at this point, I’m even more frustrated. Plus they never took ALL of the for sale stickers off all the windows. Finally, I’m told that it’s taking longer than planned from the “one or two days” “because they found a little more damage then initially found “ This is all through text messages so I’m asking what does “a little more damage” mean? This is exactly what was text to me- “nothing extensive.just a area around the fender had a crease and needed attention.But, I dont think the company we are now using is in our best interest based on the amount of appointments he makes vs the length of time it takes to get vehicles back.you will be happy with the results though.” Sadly I was not happy! Ohh. I’m forgot… I’m still waiting on my driver mirror to be replaced because it’s been on “back order”that was another item promised to me because it had cosmetic damage as well. And I’m still waiting on that detail that was promised after the cosmetic repair and tint. Side note-after expressing my unhappiness with the work completed, my salesperson tells me “It’s a lease. You will turn it back in.” I pay too much money to drive something I’m not happy driving. The bumper and the hood were not flush in the front of the car, even along the sides of the vehicle after the “cosmetic repairs.” The car pulled so bad to the right constantly and pulled fairly hard. They did end up fixing the alignment though. Shot out to the service team. I know they may not be the fastest but they try. Kudos to them for their help. There have been a couple of mishaps but nothing they couldn’t fix! I’ve worked with Robert multiple times and he’s gone out of his way to help me on more than one occasion. Back to why I’m still frustrated… Not only am I dealing with a loaner that is not safe with a bum tire that loses air and filling it up every day oh and these sale stickers they never removed. Oh and it was older and it was in worse condition than my original trade in. I see why they didn’t want me to wait for everything to be fixed before I traded my car in. I never would have gone forward with the lease knowing about the additional damage they “found” after the fact. I over it at this point. My patience ran out. At one point I asked for my trade in back and I didn’t want to keep the newer car. That’s when I was reassured in text how happy I will be once everything is finished. Now the kicker… my salesperson has been basically sexually harassing me this whole time. So to top it all off, I’m no where near comfortable with this person from the comments they made verbally to the day I picked up my car when I was supposed to be “so happy “ with the finished “cosmetic repair. Maus Acura should be glad I never filled a sexual harassment case on them. I’m sure if they have video surveillance outside the dealership, it can be seen. This has been the absolute worst purchase experience ever. If that wasn’t disgusting enough to deal with. I even missed out on some perks that you can take advantage of as a new Acura owner. Since this vehicle was a turn in on a previous lease from someone else. I missed out on the different trial offers that come with your new lease. To this day I’m still not able to set up my online account to be able to make payments online since the vin number goes to another owner that is not me. I’ve expressed that to my sales person and it was just ignored. I’ve called Acura financial services, they can’t do anything either. They just refer you back to the dealership. Here I am about 8 months later, I’m having my car towed back to the dealership because it was not able to stay in drive. Who knows why my brand new vehicle shifts from drive to park while it’s still accelerating down the road. First on Saturday the car started showing the driver door open alarm every two to three seconds. Then the automatic doors would unlock and lock with the final malfunction making the car unsafe and not able to drive. Anytime I put the car in drive, and start accelerating down the road the car automatically kicks the gear back to park, jerking me and my passenger into the front window. This happened 4 more times till I could get the car to a safe place. Sunday, when the tow truck driver came to load the vehicle on the flat bed it did the same thing to him. This is the most unsafe “safety mechanism” that could malfunction. I’m thankful I wasn’t on the highway doing 70 miles per hour and the gear button automatically shift to park. I’m sure that would not have ended well. Now we get to the most recent frustrating experience today. My car was diagnosed to need a sensor part for my front driver door. Of course the dealership doesn’t have it so they try to obtain it from another dealership but that dealership won’t part with it. I’m told they will now have to order the part and it would arrive around June 23rd. It’s May 23rd. That’s a whole month I’m estimated to be without my vehicle. I no longer live in Tampa but I work in Tampa. I commute about 3 hours a day. Now I’m missing work and losing money. I need a vehicle and I pay enough to have a reliable, comfortable vehicle that I feel safe in. Last time I needed a loaner I mentioned there were issues where I had to add bodily injury liability so this time I was proactive and made sure It was on my insurance cards and emailed them to service. After making my way to the dealership coming from south Tampa during 5 o’clock rush hour just before they close. I’m now told they can’t legally let me leave with a loaner because they don’t accept my insurance carrier along with two others. Their reason was because the dealership has previous claims that the insurance companies are not paying out. I’m sorry, that is not my issue. That is a Maus Acura issue. Absolutely not acceptable. I have the required insurance I that I am expected to have but I’m not able to have a loaner because of issues that are outside of my control. They offered to tell me that I could go to enterprise and get a rental since they have an account there. They would ONLY reimburse me for the daily rate. Not the additional insurance selections or the deposit that then rental car company requires. So by this time. Enterprise is closed and Maus is now closing so there was no upper level leadership or any management available to rectify my situation. Now I’m left trying to figure out how to get back and forth from an hour and a half away with no loaner vehicle and no brand new car that I’m still having to make payments on but not able to drive and rental car. I am beyond furious. I feel that they NEVER should have been able to consider this vehicle “new” and sold as a lease to me in the first place because once they found the additional damage that was not initially found it should have been considered a used vehicle, not eligible as a new car lease. I shouldn’t have to feel uncomfortable because of someone’s sexual comments and someone who can’t keep their hands to themselves. I’ve kept my mouth shut too long. Especially with the sexual harassment. Let’s see if gets the attention of someone who can actually help and rectify this situation. If not…any layers out there who think I have a case, feel free to contact me. More

Best place to buy a car! ! it was my first experience and Alex Fajardo and his team made the entire process so easy and simple! I got the car I wanted, and at a great deal! 10 ! it was my first experience and Alex Fajardo and his team made the entire process so easy and simple! I got the car I wanted, and at a great deal! 10/10 I fully recommend it. More

I've never bought a car at a dealership before as this was my 1st however I have been to many in my life and what made me walk away everytime in past was because of how dealership/staff made me feel. T was my 1st however I have been to many in my life and what made me walk away everytime in past was because of how dealership/staff made me feel. They say it's not about what you say or do, it's about how you make someone feel. With that said, I felt like I mattered at Maus. Was there pressure and alot thrown at me? Absolutely. However it comes with the territory as these people are running a business and in such are there to make money. But even recognizing that, it didn't change fact that they made me feel important and cared enough to slowdown when necessary. They made me feel like family which is always a sign of great leadership and employees who are bought in to a vision of customer obsession. I am a services leader for large retail company myself and would be proud to work alongside the folks that helped me because you could see they cared regardless of the business aspect of it all. As far as specific experiences, I had privilege to work with Alex Farjado who was amazing. This gentlemen met with me over 30days ago at Maus Tampa , built a relationship with me and even though we didn't close deal then decided to follow up with me and we continued to work together. I had opportunity to buy a highlander for less money at competing dealership however we came across a Kia Sorrento at NPR Maus and when Alex reached out , I told him straight up that because of his initial kindness I would love to still give him my business if we could make a deal assuming I liked car. Alex met me at NPR location on his day off, which alone shows what kind of guy he is but nonetheless met me and was class act entire way. At any point, could of went home and left me there to deal with someone else but chose to stay. Won't lie, deal was tough to make due to some very tight limitations on my end but he kept at it so much so that Jaryd SM had to get involved. Really nice gentlemen himself, and after leveling with me we worked it out. From there I met with Drew R. Finance Mgr. And lord did I love this guy. We had so much in common and I really can't express how genuine he came off to me. He could of handled my personal situation thousand different ways but I felt he truly cared about me. Amazing experience with him. Had I not been buying car I swear this guy and I would be great friends. After that was all done , I got to drive home to surprise my wife with this new car which is actually for her as she is navigating stage 4 cancer and wanted her to have something nice for her to drive in that's safe for her and our kids. All in all, I want to belive this was not a fluke and feel like i will be Maus CS for life due to having just an experience that while overwhelming was fantastic in every way I could ask for. Was in, out in 4-5 hrs. Thank you sincerely Alex F and Drew R. for being exemplary Maus Brand ambassadors and treating me like a person with kindness and respect. Big love. ☺ More

I recently bought a RDX at Maus Acura and had an excellent experience working with Jehua Casanova as my salesperson. Jesua did a great job explaining the car's technology features and he delivered t excellent experience working with Jehua Casanova as my salesperson. Jesua did a great job explaining the car's technology features and he delivered the car to our house, set up our phones and garage door. Jehua was very easy to work with and I highly recommend him. More

I could not be happier about my experience at Maus Acura and with Mr. Ellenburg. He really took the time to work with me and find the best rate and car for me. I went in for a used car, but walked out with and with Mr. Ellenburg. He really took the time to work with me and find the best rate and car for me. I went in for a used car, but walked out with a brand new one, that was in my comfort range. I would recommend Maus and Jason to any of my friends and family. Thank you so much for helping me find the perfect car. More

My experiences with Maus Acura have always been great. From regular car maintenance visits to repairs to purchasing it has always been a pleasure to work with them. Chris in Service is always pleasant, kn From regular car maintenance visits to repairs to purchasing it has always been a pleasure to work with them. Chris in Service is always pleasant, knowledgeable, attentive and helpful. They really take care of their customers and treat you like family. Today I went in for a free, that's right FREE!, oil change (they send their customers coupons every so often). I have been thinking about trading my 2018 in for a while and today was the day. You can't beat the buy back incentives that are happening right now with the chip shortage. Like I literally got back the amount I paid for that car 2 years ago!! and I left with a brand new 2022. This is my 5th Acura and Maus is by far my favorite dealership out of all of them. Today I worked with Lee Houston who's no stress, no pressure, how can I serve you better and make this go as smoothly as possible approach to selling a vehicle was really refreshing. He really does care about customer satisfaction, not just selling a car for commission. If you're considering buying or leasing a new car, ask for Lee. Thank you for making my car buying experience a pleasure and thank you for the added "Welcome to the Maus Family" gift. That was an unexpected nice touch. More

Lee Houston was fantastic. He was very patient and thorough. No pressure sales! He was funny and made sure that all my questions were answered. He checked in with me every step of the way. Zack was my thorough. No pressure sales! He was funny and made sure that all my questions were answered. He checked in with me every step of the way. Zack was my finance person and he was great. Very honest and didn't try to stick me with items I didn't need. I would definitely come back to Lee for my future car needs. More

Visited yesterday to lease a 2021 RDX A-Spec AWD and trade in my current lease. First noticed the difference in online price and price at dealer due to Maus care something that I could never use but wa trade in my current lease. First noticed the difference in online price and price at dealer due to Maus care something that I could never use but was told they could take it off the price. Before going to Maus I already knew what my trade in was worth having been given several offers from other dealerships. After sitting down at salespersons desk they came back with a trade in value of we will pay off the balance due on your lease (only 10 months left). This offer was $6K less than the lowest offer we received and $9K less than the highest and $12 lower than open market. After seeing how irate I was he tried double talking and justifying there low ball offer. If you want to get treated fairly do not go to Maus because they will not treat you like family. I did not give them a chance to come back with another offer because I was not there to play numbers games. If I could have given a zero that is what I would have given. More

Chris Tranberg the service manager was fantastic and did everything including an alignment for free..I am a Conservative Influencer cirstenw and would highly recommend their service >I bought a Lexus from t everything including an alignment for free..I am a Conservative Influencer cirstenw and would highly recommend their service >I bought a Lexus from them and they did a Perfect Job...Regards www.cirstenw.net More