Maus Acura of North Tampa | Page 141

Great deal and fast! Bought a new Acura RDX, Brian Olson dealt quickly and was very straightforward. Sheryl Falco walked us through the features. Very happy with the veh Bought a new Acura RDX, Brian Olson dealt quickly and was very straightforward. Sheryl Falco walked us through the features. Very happy with the vehicle! More

Unbelieveable Confirmed a price for a new MDX before arriving, no trade in no financing. They could not get their computers to finalize the deal in 3.5 hours. ( I Confirmed a price for a new MDX before arriving, no trade in no financing. They could not get their computers to finalize the deal in 3.5 hours. ( I had a check with me). Next day they were supposed to call, but did not, we called back and were advised there were still "issues" with the computers. Hopefully Crown in Clearwater is better. More

ZERO ACCOUNTABILITY Was emailed specific info inviting me back, that they were going to offer me more than originally offered in trade in if I came within 2 days. I asked Was emailed specific info inviting me back, that they were going to offer me more than originally offered in trade in if I came within 2 days. I asked what would be a good time to come back,traveled 45 min to get there and the car I wanted was sold. MIguel (salesman) claims all of my emails were computer generated and that he never sent me one! So their computers make deals and the sales staff gets to have an out. ZERO ACCOUNTABILITY. the last thing you want from your local car dealership. ACURA should be ashamed of the bad reviews Ferman gets More

WORST CUSTOMER SERVICE BY THOMAS MARKS . He is such a d*** that he do not know how to treat the customers. I strongly suggest NOT TO GO FERMAN Acura. If there is no proper customer service . He is such a d*** that he do not know how to treat the customers. I strongly suggest NOT TO GO FERMAN Acura. If there is no proper customer service what is the point of going there. If some one has no other option other than FERMAN ACURA better not to go to that THOMAS MARKS More

went way out of my way to see this volvo { the car cant went way out of my way to see this volvo { the car cant help being there } Traded in my f250 for it. 1st i took three hundred dollars less than othe went way out of my way to see this volvo { the car cant help being there } Traded in my f250 for it. 1st i took three hundred dollars less than other dealer were going to give me. no problem ill eat that. i saw that the fog light wire was hanging. i said...no problem just get that fixed and it pulled right slightly so check that as well. all good so far. they said they had the part there. { this part of my story very important. } theyll put it on while i sign. well after i signed they said it would take too long....bring it back. brought it back. they aligned it and shined it up. { raining that day}. i got home a llllllllllll the way back to new port richey. they never fixed the light. called them..they said bring it back.. i said ill put it on myself, ill pick up the part. { we really want to do it for you...we want to do it right. } if thats true id have a working fog light. so any way i went back to pick up the part. { mind you i used to work in auto. } the service advisor said to my face " we dont have the part. it almost impossible to find for a 2006 volvo" i looked at him and said " r u serious " i went to one of the main mangers who quickly got him on the phone and told him to order the part and send it fed ex to my house. the manager thought that made things better. i told him " does it not bother anyone that their advisor had the xxxxx to lie to a customer right to their face. " it may b just me but if it were my business i would have offer a free service of some sort, a gift card..... dont go there....they r liars time to take to face book and spread the word More

Recently, I purchased a 2013 MDX from this dealership and they were extremely eager to earn my business. However, after earning my business and delivering the vehicle to me, they couldn't be bothered to assi they were extremely eager to earn my business. However, after earning my business and delivering the vehicle to me, they couldn't be bothered to assist me when my temporary tag had expired and I was in need of a new one, since my plate hadn't been sent to me by the state. My salesperson Chris Ross asked me to come to the delaership to pick it up and assured me it would be ready, but upon my arrival it was not and he was too busy dealing with a prospective customer. Unfortunately for me, nobody was willing to assist and I left without the tag and had to drive my vehicle with an expired tag. After making numerous calls to the dealership the following day, I was finally informed that the state had issued the plate and I needed to wait for the plate in the mail. Still not an acceptable respolution and I am still driving a vehicle with an expired tag. Unfortunately, this dealership talks a big game about how they value customer service, but they do not seem to deliver it nor care about anything else but the SALE!!!!!!!! As someone who was in the business and can fully appreciate how hectic it can be internally, this is not how I treated my clients. In addition, I even tipped my saleperson(something very rarely done) since it was a low gross deal and wanted to show my appreciation to him, you would think he would have assuredmy request was handeled appropriately. I wonder how I would have been treated without tipping him. More

Very pleasant experience! This is our fourth Acura purchased from Ferman and by far this was best all around experience. Tony was a joy to work with. Very knowledgeable, friendly and professional. purchased from Ferman and by far this was best all around experience. Tony was a joy to work with. Very knowledgeable, friendly and professional. Going through the paperwork with Linda was great as she was also very professional but funny as well. More

I received the best service and customer satisfaction from the service manager and his staff. He was exceptional and attentive to my concerns. They completed my repairs timely and completely. from the service manager and his staff. He was exceptional and attentive to my concerns. They completed my repairs timely and completely. More

I had a great experience at Ferman on Florida Avenue. My dealer Trisha, listened to what I was looking for, and I fell in love with the first car she brought me. When it came down to numbers, they were neve dealer Trisha, listened to what I was looking for, and I fell in love with the first car she brought me. When it came down to numbers, they were never pushy, and made sure we both got what we wanted. The finance manager Rob, was professional, friendly, and did an excellent job of explaining all the paper work. I had an all around great experience buying my beautiful Acura, and will definitely return in the future. I recommend others to visit this dealership, as I ensure they will also have a great experience. More

Rob was great he took great care of me he made sure that I left with the car that I wanted and that the price was good For me and I will go to him again. I left with the car that I wanted and that the price was good For me and I will go to him again. More