Maus Acura of North Tampa

Service was excellent I showed up earlier than my appointment and was taken care of immediately regardless. Chuck Jenkins was helpful and informative. He made sure to get t I showed up earlier than my appointment and was taken care of immediately regardless. Chuck Jenkins was helpful and informative. He made sure to get to the problem, get me set up quickly and efficiently with all that I needed. Furthermore, he followed up promptly when the issue was solved and got it all taken care of. From what I can tell they run a smooth operation while looking out for the best interest of their clients. Excellent service and customer care More

Service at Acura I was waiting for my car's oil change. When additional services were recommended, they were explained to me, and I said I could not wait any longer I was waiting for my car's oil change. When additional services were recommended, they were explained to me, and I said I could not wait any longer. Immediately, I was offered a loaner car and I was on my way. The rep told me that my car should be ready by mid to late afternoon. I was called about 3:30 to pick up my car. Price was the number I was quoted. More

Consistent Service Once Again The staff at Ferman Acura is always pleasant and knowledgable. They always provide timely service according to my scheduled appointment, then provide The staff at Ferman Acura is always pleasant and knowledgable. They always provide timely service according to my scheduled appointment, then provide me with service options and appropriate solutions. More

Excellent Buying Experience First time shopper at Ferman Acura. I'm typically quite cynical when dealing with sales people in general, especially at car dealerships, but I was ve First time shopper at Ferman Acura. I'm typically quite cynical when dealing with sales people in general, especially at car dealerships, but I was very pleasantly surprised by Noor's friendly personality, honesty and non-pushy approach. He gave us the space we needed and was great with my kids, even setting them up to watch TV and gave them vending machine vouchers while my wife and I made our decisions. I clearly explained my MDX specs and price expectations. Noor made a single visit to the sales manager and came back with a deal that far exceeded all of my expectations. No games, no time wasting, no problems! The finance manager was a real treat as well. A really nice and funny guy and obviously good at his job. He was very efficient and clearly explained everything. While I signed the paperwork, Noor showed my wife the vehicle's features and even got my boys set up with the rear entertainment system and headphones, which they loved! This is my 3rd consecutive Acura purchase and will not be my last. Overall, this was the best car buying experience I've had with any dealership. More

Most Pleasurable Just leased my 3rd Acura now from Ferman. This place is top-notch. My salesman John Robello is outstanding. People here are honest. Andres Acevedo Just leased my 3rd Acura now from Ferman. This place is top-notch. My salesman John Robello is outstanding. People here are honest. Andres Acevedo is also great. The entire dealership is full of good people who will take care of you. More

Good people I worked with Andres to buy my used MDX. After visiting a couple other dealerships, he was a breath of fresh air. Yeah, he wanted to sell me a car, b I worked with Andres to buy my used MDX. After visiting a couple other dealerships, he was a breath of fresh air. Yeah, he wanted to sell me a car, but he actually seemed to care about me as a human being. He is a good listener and is very patient and sincere. I understand he has been promoted to sales manager, which is a good sign about the dealerships values. More

Service and Committment I must say that Angelo Coton is a valuable asset to your business. In short, I have purchased 6 Acuras from you now and Angelo has been there for the I must say that Angelo Coton is a valuable asset to your business. In short, I have purchased 6 Acuras from you now and Angelo has been there for the majority of them, from the first time we met. He has gone the extra mile for me insuring that my needs are met and my concerns are addressed, both in buying and in customer service after purchase. Each time I have come to the dealership, Angelo has made himself available to assist me. During my last purchase a few days ago, I contacted Angelo after already deciding to purchase from one of your competitors due to a negative experience with warranty service. In fact, en-route to purchase from the other dealer I called Angelo to inform him and wanted to deal exclusively with him to clear my lease. Though not at work, Angelo was able to direct me to a vehicle and a co-worker (Austin) to assist me. After going to the other dealer, I decided to delay a purchase until I followed thru with my visit as I had told Angelic I would. Upon arrival l was greeted at the reception desk and my name was there and Austin was awaiting. From that point on all was smooth sailing, even the finance area was pleasant, and that is rare. I confess, had it not been for Angelo's commitment to service and his follow thru, I would not have purchased. He is an asset to your business and Austin follows right in his footsteps. I am convinced that I will continue to be a loyal Acura man as long as Angelo and Austin are there to assist. More

Scheduled Service As usual my service was outstanding. The work was done as expected with no unexpected issues that needed to be "taken care of". I can always trust m As usual my service was outstanding. The work was done as expected with no unexpected issues that needed to be "taken care of". I can always trust my service advisor to tell me what's going on with my vehicle and feel extremely comfortable taking my car in for service. More

Excellent service. My service advisor watches out for me and advises me on what's needed and what's not when it comes to car repair. It feels like he takes a personal in My service advisor watches out for me and advises me on what's needed and what's not when it comes to car repair. It feels like he takes a personal interest. More

Service of my vehicle Always consistent and on schedule. I'm always well taken care of and pleased with the personnel dealing with my car. Good service and fair value. Always consistent and on schedule. I'm always well taken care of and pleased with the personnel dealing with my car. Good service and fair value. More