Maus Acura of North Tampa

joe lyman I recently came in and worked with Joe Lyman although i didn't purchase it was joy he was very nice and knew his product very well i will be back all I recently came in and worked with Joe Lyman although i didn't purchase it was joy he was very nice and knew his product very well i will be back all because of him. More

Good fast service Mike Stevens was professional and got me in and out in a timely manner and explained everything that was done and what was needed to be done. Mike Stevens was professional and got me in and out in a timely manner and explained everything that was done and what was needed to be done. More

Satisfaction Guaranteed Prior to going to a dealer to buy a car, I do extensive research. Once at the dealer, I consider the deal, the salesperson's respect for my time, and Prior to going to a dealer to buy a car, I do extensive research. Once at the dealer, I consider the deal, the salesperson's respect for my time, and how serious the staff takes my business. Ferman exceeded all of my expectations. Alan and Rachel, in sales, were genuinely interested in my business and my satisfaction. The manager, Gray, actively listened to my rationale and responded in kind. Throughout the entire process, I felt Ferman truly wanted my business. Once I committed to the deal, Ferman personnel continued to be proactive when unexpected circumstances arose. I received appropriate updates with the promise that their standards would be higher than mine. And they were. WITHOUT HESITATION, Ferman will be my go-to dealer in the future. In fact, I intend to see if their service department continues to meet the same level of customer service that I experienced throughout my deal making. If you want to be respected, appreciated, and provided a satisfied deal on an Acura, just head straight to Ferman and work with Gray, Rachel, and Alan. More

First Service First service, after getting my new Acura MDX at Ferman Acura. Easy and convenient to set up the appointment. Fast and great service! Thank you, Todd First service, after getting my new Acura MDX at Ferman Acura. Easy and convenient to set up the appointment. Fast and great service! Thank you, Todd Schuler! More

Ferman ACURA Service Overall satisfied since Mike was excellent and was looking out for my best interest. Issues such as not having parts for my vehicle available were dis Overall satisfied since Mike was excellent and was looking out for my best interest. Issues such as not having parts for my vehicle available were disappointing More

Efficient Professional Service As always, Mike in service was very helpful. He quickly handled the task at hand and communicated throughout the process. Very Efficient and Profess As always, Mike in service was very helpful. He quickly handled the task at hand and communicated throughout the process. Very Efficient and Professional. Couldn't be happier. More

Air Condition repair Very efficient work and repair. Employees very good and informative. Quality work and car finished on time. Gave me a loner car. I would buy another c Very efficient work and repair. Employees very good and informative. Quality work and car finished on time. Gave me a loner car. I would buy another car from Ferman. The dealership looking very clean and professional with comfort atmosphere. More

Delivered above expectations....needs to modernize delivery Needs to modernize delivery procedures to remain competitive. No home deliver. Paperwork still takes 90 minutes even after assured that it would be Needs to modernize delivery procedures to remain competitive. No home deliver. Paperwork still takes 90 minutes even after assured that it would be ready when I arrived, which it was not. People are terrific but service use of digital and more personalized services a must. Special shout out to Linden in sales who was very persistent. More

Happy customer In and out with a great experience. I love my ‘18 Acura MDX. My experience exceeded my expectations. Allan and Austin did an amazing job! In and out with a great experience. I love my ‘18 Acura MDX. My experience exceeded my expectations. Allan and Austin did an amazing job! More

Brake flush and refill and al round replacement pads Todd is excellent.Unknown to him my 15 year old rsx was left with corrosive brake fluid over the airbox,the bulkhead and the chassis ?...I guess the m Todd is excellent.Unknown to him my 15 year old rsx was left with corrosive brake fluid over the airbox,the bulkhead and the chassis ?...I guess the mechanic would call that spillage ?......Now would he have done that with a new car ?......I'm sure he would have at least cleaned it up on a new car!Mechanally I keep my work commuter in tip top condition,clean synthetic oil , K & N air filter,tires regularly rotated.Still going strong 142500 miles on the clock.Anyway whenI got home I took the front left wheel off and cleaned all the corrosive brake fluid off !....However regardless of this experience Iwould come back for any work that I feel would be necessary to be done by the main dealer in the future.Todd has always done an excellent job.in the past .Its the mechanic that has not cleaned up after himself that let him down! More