Maus Acura of North Tampa

Always taken care of I have been going to this dealership for the past 5 years, service is always prompt and efficient. Staff is courteous and helpful. Todd is the one wh I have been going to this dealership for the past 5 years, service is always prompt and efficient. Staff is courteous and helpful. Todd is the one who always helps me out. He answers all questions and explains technical stuff in a clear and concise manner. More

It was taken care of well Good service and friendly customer service. Would want to keep a minute by minute account of my car's progress via text/ app without having to wait fo Good service and friendly customer service. Would want to keep a minute by minute account of my car's progress via text/ app without having to wait for a call back. More

Routine maintenance visit Just had my tires rotated/balanced and oil changed. Waited on vehicle. Ready as promised. Friendly service and staff. Thorough inspection of vehic Just had my tires rotated/balanced and oil changed. Waited on vehicle. Ready as promised. Friendly service and staff. Thorough inspection of vehicle was completed and service advisor answered all of the questions I had. Great experience, as usual. More

Amazing I always thought buying a car was going to be scary but they were so friendly it was fun! He got me approved and told me that I could take home the ca I always thought buying a car was going to be scary but they were so friendly it was fun! He got me approved and told me that I could take home the car I wanted!!!! So awesome Thank you so much! More

Fast and friendly Upon arrival I was met by two men who immediately started working on my car checking and filling all of the fluid reservoirs and testing the battery. Upon arrival I was met by two men who immediately started working on my car checking and filling all of the fluid reservoirs and testing the battery. I was then met by a service representative who went over my car's history and asked about any issues. Since this was my first service, I was given a free oil change and only paid for a wheel rotation. The car was promised within an hour, and about 50 minutes after I left the car for service, my car was returned washed and vacuumed. I particularly liked being briefed on the health of my car by the service representative and being able to pay for the service at his desk as opposed to having to go to a cashier. More

As always Robert was in the driving seat. Swift, friendly service as you'd expect and want from the folks at Ferman Acura. They provided a top of the range courtesy car and a fast turn around. Swift, friendly service as you'd expect and want from the folks at Ferman Acura. They provided a top of the range courtesy car and a fast turn around. Thanks Robert. Pretty good coffee too. More

Recall Service The service was necessary as it was for a recall but I was taken at the appointment time and was completed in an hour so the wait was minimal. Alth The service was necessary as it was for a recall but I was taken at the appointment time and was completed in an hour so the wait was minimal. Although I dont mind completing a survey the multiple requests to do so is annoying and the fact that this section has to be filled out to "complete" the survey is also annoying. This section should be optional . More

Customer Service Driven Greg and Paul made the car purchasing experience easy and hassle free. There was no pressure to buy just assistance in making me aware of the options Greg and Paul made the car purchasing experience easy and hassle free. There was no pressure to buy just assistance in making me aware of the options available to me as a buyer and the different options available for the model I was purchasing. They made sure to go above and beyond to ensure my purchasing experience was a good one along with the Ernest in Finance. I will definitely refer anyone I know who is in the market to buy to the Team. More

Brake Job Expeditious service very friendly attitudes. The car was washed and vacuumed and looked great when I picked it up. Maybe a little better communication Expeditious service very friendly attitudes. The car was washed and vacuumed and looked great when I picked it up. Maybe a little better communication with vehicle updates. More

very customer focused all the contacts at the agency were friendly and pleasing.Greg was very professional in his followups. He did not bug us as other salesmen have. all the contacts at the agency were friendly and pleasing.Greg was very professional in his followups. He did not bug us as other salesmen have. More