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Matthews Nissan - Service Center

Vestal, NY

4.9
697 Reviews

697 Reviews of Matthews Nissan - Service Center

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December 27, 2018

Always great service and timely completion While I am not too particular about what brand car I drive I am very particular about my service expectations. I continue to go back to Nissan cars b More

by KRILES620
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea - Service
December 25, 2018

I am not able to ask for something different. I wish it was easier to work out a moving forward win/win outcome during the visit. I felt like i was givin no other choice but to leave, or stay and More

by KRISANNESE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom-assistant manager, Donald Cusack, Sadye Molinari
December 24, 2018

Friendly, but neglected important details The serviceman left numerous greasy smudges on the (white leather) dash. Not cool! There are no complaints with the service folks otherwise. They real More

by ROGER S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie Jochum
Jan 07, 2019 -

Matthews Nissan responded

Hi Rodger this is Valerie and I'm so sorry to hear you had that experience. Please bring your car by some weekday between the hours of nine and four and I'll have the inside of your car cleaned for you.

December 21, 2018

good service, great cookies , Andrea and her staff are very professional. Free car wash at this time of the year with our wet and salty conditions is a great service. More

by BIRDIEPUTT99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie Jochum
December 20, 2018

Fast service Scheduled appt on line was in and out with clean car in 30 minutes! Received the checkup service as well and everything is great - will be back in 50 More

by SNOGLE999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie Jochum, Sadye Molinari
December 20, 2018

Great service experience... again Serafini always provides a great service experience and leaves both our Nissan vehicles cleaner than when we dropped them off. My recent experience re More

by Kirk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe in service.
December 18, 2018

Excellent Service I bought a certified Volvo in the summer and brought it in for a service update. The Serifini team did a great job and found a problem with my batter More

by Georgia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe in Service
December 18, 2018

I had some tire problems. The team found and addressed the p I like going to Serafini Nissan and I like the ease of getting in and getting out and the cleanliness of the facilkity every visit More

by RMURPHY4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea
December 18, 2018

Quick in and out service Friendly and courteous service. Always quick and done right. I’ve never had to bring my car back for the same issue One of the reasons I own 2 Volv More

by EJA54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dallas Erle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Phelps
December 17, 2018

Always the best! This is my 4th vehicle lease with Serafini and the service department is amazing! I am so glad that I don't have to go anywhere else. Everyone is alwa More

by ALOSO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrea from the service department - she's the best! , Valerie Jochum
Jan 07, 2019 -

Matthews Nissan responded

Alicia we will always make the greatest attempt to keep our level of service at the highest possible because we certainly would not want to lose your trust and confidence. We appreciate your continued patronage with us here at Serafini Nissan Volvo.

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