Matthews Nissan - Service Center

First experience with service department Upon entering the service area I was completely ignored as two employees were engaged in a personal conversation, I waited a few minutes while they co Upon entering the service area I was completely ignored as two employees were engaged in a personal conversation, I waited a few minutes while they continued their conversation. Purposely I turned the other way, then a woman approached my car and without introduction reached her hand in my car and checked the mileage, commented, this is your first oil change, then asked how I liked the car. She then told me that it would be an hour and a half and pointed to the waiting area. Asked to leave the “key/fob” in the car, I went for a walk and returned later the employee was much friendlier and engaging Terry More

Service From driving into the garage till I left ,the staff were so incredibly friendly and helpful. I apologize for not remembering all the names but I than From driving into the garage till I left ,the staff were so incredibly friendly and helpful. I apologize for not remembering all the names but I thank each one. The car wash was a bonus , especially this time of year. More

60,000 check, NYS inspection & new tires Service was wonderful start to finish and they were able to loan me a car while my car was serviced. I appreciate the time Joe Johnson spent with me t Service was wonderful start to finish and they were able to loan me a car while my car was serviced. I appreciate the time Joe Johnson spent with me trying to decide on new tires. More

Wonderful Oil Change My car showed a need for an oil change. When I called I could get in within an hour I called. It took only an hour and I was back to normal activities My car showed a need for an oil change. When I called I could get in within an hour I called. It took only an hour and I was back to normal activities. More

Warranty work done on time, no hassle Needed cooling fan assembly replaced on 2015 Pathfinder. Thought it would be covered under extended warranty purchased from Serafini. Scheduled appo Needed cooling fan assembly replaced on 2015 Pathfinder. Thought it would be covered under extended warranty purchased from Serafini. Scheduled appointment online, work done in same day and covered by warranty. No hassle. Very pleased. Joe and Andrea very helpful. More

Always good service It’s always an easy visit when going to Serafini Volvo for service. Gene is always friendly and very helpful. I am very satisfied with the service pr It’s always an easy visit when going to Serafini Volvo for service. Gene is always friendly and very helpful. I am very satisfied with the service provided. More

Oil change and inspection Overall experience went well, I just feel it took longer than it should have. Oil change, tire rotation and inspection. 1hr. 20 min..... 45min to an Overall experience went well, I just feel it took longer than it should have. Oil change, tire rotation and inspection. 1hr. 20 min..... 45min to an hour would have been a little better . Great staff. More

Service coupons would be helpful I’m an old customer. Was treated like a new! I had questions, he took time to explain and research all I asked. I left happy. I’m an old customer. Was treated like a new! I had questions, he took time to explain and research all I asked. I left happy. More

Oil change Great service! Always love seeing tonya when I come in. This was the first service for my new Nissan kicks and it went great as always. Great service! Always love seeing tonya when I come in. This was the first service for my new Nissan kicks and it went great as always. More

Excellent Service for Repair of Pothole Damage Traveling home from Newark Airport on an interstate on a dark and rainy night I hit a deep pothole on a bridge that was completely unavoidable. The ve Traveling home from Newark Airport on an interstate on a dark and rainy night I hit a deep pothole on a bridge that was completely unavoidable. The vehicle seemed to drive ok but as I was almost home and actually in front of the dealership my left front tire blew. I was able to slowly drive the vehicle to the Serafini service lot. Gene of service contacted me the next day and advised me that in addition to the left front rim and tire damage I also had damage to the left rear tire, certainly from the same giant pothole. I had fortunately purchased the tire and rim coverage when I purchased the vehicle. Gene ordered new tires and a new rim and kept me advised of the progress of the shipments. My S90 was returned to me in a little over a week in perfect condition. I couldn't be happier with the service. More