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Matthews Nissan
Vestal, NY
1,187 Reviews
About Matthews Nissan in Vestal, NY
In May 2019, Matthews purchased Serafini Nissan and retained the wonderful staff that had been serving the community for over 20 years with the best in new and used Nissan models. We are dedicated to serving all of existing and new customers from Binghamton, Elmira and Ithaca with professionalism and providing them with a customer-focused experience. Here at Matthews Nissan, customers always come first, that's why we are still offering fair, transparent prices. At Matthews you won't find mark-ups over MSRP, hidden charges OR market rate adjustment fees.
We take pride in devoting our time to help you find the perfect new or used vehicle the fits your lifestyle, needs and budget-whether it's buying or leasing. Additionally, we offer parts and service departments that are here to make sure that you always have a safe and reliable vehicle to drive.
Beyond the amenities we offer at Matthews like charging stations, free Wi-Fi and a comfortable waiting area, we also have hand sanitizer all around the building to keep you safe. We offer extras things like free car washes with every service and a free membership to our exclusive loyalty program with your lease or purchase- Matthews Rewards Plus, which saves you money on service or your future vehicle purchase at Matthews.
If shopping for a vehicle is not your favorite things to do please take advantage of our Personal Shoppers who are available online 24/7 and to make it easier, all of our prices are clearly posted online. Not comfortable leaving home? No problem! With Matthews Direct you can complete as little or as much of the buying process as you'd like-touchless!
What are you waiting for? Matthews Nissan is ready to give you MORE. Every Day. Every Way.
Matthews Nissan is proud to be a Nissan Award of Excellence Recipient for 2019 & 2021!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,187 reviews
January 29, 2019
Great people. And service was excellent My car went in for service on time per my appt. called as soon as it was done. Work done on car was everything I would expect plus more My car went in for service on time per my appt. called as soon as it was done. Work done on car was everything I would expect plus more More
by blandingdave
Verified CustomerEmployees Worked With
Service advisors. Tonya. And gene
January 29, 2019
First service All good. Tonya does a great job- very efficient Appreciated the loaner car as well But did Not appreciate having to pay for tire rotation. Come All good. Tonya does a great job- very efficient Appreciated the loaner car as well But did Not appreciate having to pay for tire rotation. Come on how long does that take- really? More
by DPD7
Employees Worked With
Tonya
January 29, 2019
Pleasant Experience I have been using Serafini Nissan service for the past decade. The service is always prompt, efficient and courteous. The scheduling, repair work, m I have been using Serafini Nissan service for the past decade. The service is always prompt, efficient and courteous. The scheduling, repair work, maintenance work and the timeliness are of the highest quality. The Service Manager and all others go out of their way to make it a pleasant experience. More
by JBABCOCK1
Employees Worked With
Joe Johnson
January 27, 2019
Outstanding, as always Took our Rogue in for an oil change. Arrived early - and they were able to start early! The waiting area is pleasant and the work was completed prom Took our Rogue in for an oil change. Arrived early - and they were able to start early! The waiting area is pleasant and the work was completed promptly. The staff is always friendly and helpful. More
by MISSPENNYBETH
Employees Worked With
Unsure of service technicians names
January 25, 2019
Efficient I had to wait for an appointment for bodywork. But, they had my car ready in a few days after being quoted a repair time up to two weeks. I had to wait for an appointment for bodywork. But, they had my car ready in a few days after being quoted a repair time up to two weeks. More
by PHV1956
Employees Worked With
I don’t know names.
January 25, 2019
Professional and informative. Andrea Barrett, the Service Manager, professionally detailed the maintenance scheduled and brought to my attention that my tires needed replacement on Andrea Barrett, the Service Manager, professionally detailed the maintenance scheduled and brought to my attention that my tires needed replacement once the car was being serviced. She was very helpful in matching the correct tires to my car. More
by SAMBGM
Employees Worked With
Andrea Barrett
January 24, 2019
Routine maintenance and inspection The service staff is always professional and friendly! The service was prompt, they always explain all the charges, and prices are reasonable. I would The service staff is always professional and friendly! The service was prompt, they always explain all the charges, and prices are reasonable. I wouldn’t take my Volvo anywhere else!! More
by Lorrie
Employees Worked With
Andrea Barrett
January 23, 2019
Reliability I have over 150,000 miles on my car and I can always count on their service team to keep my car in good working order. Pricing is fair and I never le I have over 150,000 miles on my car and I can always count on their service team to keep my car in good working order. Pricing is fair and I never leave unsatisfied More
by EJA54
Employees Worked With
Andrea
January 22, 2019
Knows the features of the auto Asked the service manager, Andrea, about a odd warning I got that caused the car to downshift. She knew exactly what occurred and thoroughly explaine Asked the service manager, Andrea, about a odd warning I got that caused the car to downshift. She knew exactly what occurred and thoroughly explained the safety feature that caused it. I didn’t even realize, or forgot the car had that feature. Funny enough, it happened in exactly the same location twice. She was able to relate that location/situation and why the alert occurred... another car was merging too close. More
by Meferr
Employees Worked With
Andrea in service dept, Valerie Jochum
January 22, 2019
Very helpful service manager. Andrea Barrett was very professional and helpful in getting service for our Volvo, the extent to which we will consider purchasing our next car there. Andrea Barrett was very professional and helpful in getting service for our Volvo, the extent to which we will consider purchasing our next car there. She is a definite asset to the dealership. More
by BROJACK1234
Employees Worked With
Andrea Barrett
