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Matthews Nissan
Vestal, NY
1,167 Reviews
About Matthews Nissan in Vestal, NY
In May 2019, Matthews purchased Serafini Nissan and retained the wonderful staff that had been serving the community for over 20 years with the best in new and used Nissan models. We are dedicated to serving all of existing and new customers from Binghamton, Elmira and Ithaca with professionalism and providing them with a customer-focused experience. Here at Matthews Nissan, customers always come first, that's why we are still offering fair, transparent prices. At Matthews you won't find mark-ups over MSRP, hidden charges OR market rate adjustment fees.
We take pride in devoting our time to help you find the perfect new or used vehicle the fits your lifestyle, needs and budget-whether it's buying or leasing. Additionally, we offer parts and service departments that are here to make sure that you always have a safe and reliable vehicle to drive.
Beyond the amenities we offer at Matthews like charging stations, free Wi-Fi and a comfortable waiting area, we also have hand sanitizer all around the building to keep you safe. We offer extras things like free car washes with every service and a free membership to our exclusive loyalty program with your lease or purchase- Matthews Rewards Plus, which saves you money on service or your future vehicle purchase at Matthews.
If shopping for a vehicle is not your favorite things to do please take advantage of our Personal Shoppers who are available online 24/7 and to make it easier, all of our prices are clearly posted online. Not comfortable leaving home? No problem! With Matthews Direct you can complete as little or as much of the buying process as you'd like-touchless!
What are you waiting for? Matthews Nissan is ready to give you MORE. Every Day. Every Way.
Matthews Nissan is proud to be a Nissan Award of Excellence Recipient for 2019 & 2021!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,167 reviews
April 21, 2019
Seamless purchase process Danny was tops in helping me purchase my Rogue. Absolutely no issues with the purchase process. Always kept in touch with me from the time I decided Danny was tops in helping me purchase my Rogue. Absolutely no issues with the purchase process. Always kept in touch with me from the time I decided on the Rogue until after I took possession. A real pleasure to work with! Dallas was also extremely helpful in explaining all of the "extra" coverage options. Again, he was a pleasure to meet with. More
by KITCAT114.CM
Verified Customer
April 20, 2019
Always Fast and excellent service Service staff always prompt and courteous. Always right the first time. Quick and always keep me updated to progress on my vehicle. NYS Inspection an Service staff always prompt and courteous. Always right the first time. Quick and always keep me updated to progress on my vehicle. NYS Inspection and update on the electronics performed. Great Job. More
by DAVEYLA
Employees Worked With
Joe Johnson, Andrea Barrett
April 20, 2019
As ever great service Gene and Joe were very professional and courteous in getting my vehicle serviced. Thank You Always a pleasure doing business with this service dep Gene and Joe were very professional and courteous in getting my vehicle serviced. Thank You Always a pleasure doing business with this service department.. Valkill77 More
by Vallkill 77
Employees Worked With
Gene and Joe
April 20, 2019
Just the best service! Usually my husband takes the cars in for service...this was my first time doing it myself. Joe was very professional and courteous and put me right at Usually my husband takes the cars in for service...this was my first time doing it myself. Joe was very professional and courteous and put me right at ease. We love our Nissans! More
by KLYNN62
Employees Worked With
Joe Johnson
April 20, 2019
Standing Tall My warranty was 2 months out but the car only had 19500 miles on it. Car needed a sensor for approx $400 and they honored the warranty. Glad it wasnt My warranty was 2 months out but the car only had 19500 miles on it. Car needed a sensor for approx $400 and they honored the warranty. Glad it wasnt a struggle going through 3 managers to get it approved. Joe made a quick decision with his manager while I was on phone and made it happen More
by Rogue11
Employees Worked With
Joe Johnson
April 18, 2019
Beyond wonderful! I had to go out of town (1200 miles) practically immediately and realized I was almost due for an oil change. I stopped at the dealership to ask if th I had to go out of town (1200 miles) practically immediately and realized I was almost due for an oil change. I stopped at the dealership to ask if there was any way they could squeeze me in. After explaining the situation Andrea without hesitation said “Absolutely!” She also noticed I was due for inspection and rotated the tires without being asked. LOVE your service department! This is just one example of why I bought at Serafini and will continue to do so- because of the awesome service always provided by Andrea and her team. More
by DGAREY124
Employees Worked With
Andrea and one of the guys in service.
April 18, 2019
Complete and total disagreement of service center diagnosis I bought a used van from Serafini and after getting it home I heard a very very unpleasant chattering and loud ticking from the engine on cold start. I bought a used van from Serafini and after getting it home I heard a very very unpleasant chattering and loud ticking from the engine on cold start. The noise lasted for 5 miles of driving and then quieted down, but not completely. I had several professional people in the car industry, including good mechanics and a parts person listen to it and they also diagnosed a problem. Serafini service allegedly tested the van and I was told by the general manager that nothing is wrong. I myself have a full year certificate in automotive mechanics. I believe so strongly that the engine is not right that I will NEVER go back to Serafini again. More
by Bummed100%*
Employees Worked With
Mike VanBrunt, Mike Schultze, James iacovelli
April 18, 2019
Friendly professional service Always a pleasure to do business as we have since '03 & will continue to be a loyal Nissan owner, quality products and the best service and price Always a pleasure to do business as we have since '03 & will continue to be a loyal Nissan owner, quality products and the best service and price More
by JDMF54
Employees Worked With
Andrea & Gene
April 17, 2019
New lease 2019 Rogue SL I have leased a Rogue with this dealership since 2013 and each time has been better than the last. This year I worked with Albert Richard. He was ex I have leased a Rogue with this dealership since 2013 and each time has been better than the last. This year I worked with Albert Richard. He was extremely friendly, helpful, informative and professional at all times. He knew everything about the vehicle I chose and informed me of all the new features. I had an excellent experience in choosing my new Rogue and working with Albert. I love my new Rogue and I am still getting used to it with all of the new features that it comes with. I will keep coming back each time I am looking for a new car. More
by NanD
April 17, 2019
So happy with my new Rogue My sisters-in-law got a Rogue and I was so impressed with the features I priced comparable vehicles and found this to be a great deal. We spoke with t My sisters-in-law got a Rogue and I was so impressed with the features I priced comparable vehicles and found this to be a great deal. We spoke with the dealership and got estimates. We got estimates and stopped in Monday and took my car home that afternoon. More
by SANDRAWARNER
Employees Worked With
Sadye Molinari
