Matthews Nissan

Service work I felt like I was number 1 from the time I dropped off my Nissan until I picked it up after the service was completed. I felt like I was number 1 from the time I dropped off my Nissan until I picked it up after the service was completed. More

Definitely avoid! My fiancé and I found a used Volvo at this dealership that we liked. The car was an older model selling for $6,000. My boyfriend makes over $1000 a we My fiancé and I found a used Volvo at this dealership that we liked. The car was an older model selling for $6,000. My boyfriend makes over $1000 a week, we had pay stubs for every week dating back to last summer, we also had $2,000 for a down payment. They refused to sell us this car without us paying the full amount or having a co-signer. They tried several times to finance us a newer model saying that the car we wanted was “too old” and they absolutely could not work out a deal with us without a co signer or a loan but if we wanted to get a newer model they could “work out a deal” without either. We were told we could put the car on hold with a $500 down payment which we handed in cash to have it given back a few minutes later stating that the car was “too old” to be put on hold. We left and went to the bank to apply for a loan, at the bank we called the dealership to get the information about the car for the loan and spoke to Dallas who told us to come back- that we could get a loan through them for the car. When we came back he said he would “try” and call us the next day, which he did to tell us there is nothing he can do but we can come look at a newer model. He refused to finance a $6,000 car even with a $2,000 down payment without a co signer or a loan but would have sold us a $20,000+ car without a co signer or a loan. We feel that Dallas was taking advantage of us and trying to make more money off of us rather than make a deal that worked best for us. Definitely sends up red flags. Very sneaky. We are going to buy a vehicle elsewhere. Definitely avoid. I will be passing along this same information about this dealership through Facebook and all other review sites that I am a part of. More

knowledge, friendliness, performance are all top rated. I made a service appointment and worked with Andrea and Tonya, then talked to Valerie in sales and bought a Rogue. Valerie and Dallas treated us with I made a service appointment and worked with Andrea and Tonya, then talked to Valerie in sales and bought a Rogue. Valerie and Dallas treated us with the most expert, professional, and friendly experience. All was explained in terms we understood. Both departments were well-versed with any questions I had. They all did a great job and were a pleasure to deal with. More

Great service Everything about Serafini Nissan is top notch.. cant say enough about how We are more than pleased that we now have two vehicles from them. Everything about Serafini Nissan is top notch.. cant say enough about how We are more than pleased that we now have two vehicles from them. More

Service team is awesome!! I was greeted by several employees and was in and out exactly when I was told they would be done!! Also my car was washed!! Very happy 😃 I was greeted by several employees and was in and out exactly when I was told they would be done!! Also my car was washed!! Very happy 😃 More

Car Inspection / Wiper replacement Service did an excellent job on wiper replacement, buy two, get one free, plus I had a ten dollar gift certificate to use for this service. Waiting t Service did an excellent job on wiper replacement, buy two, get one free, plus I had a ten dollar gift certificate to use for this service. Waiting time was less than an hour. More

Excellent, personal service! Andrea and her team, especially Gene, go out of their way to make scheduling and service as easy as possible. Gene is careful to explain what's going Andrea and her team, especially Gene, go out of their way to make scheduling and service as easy as possible. Gene is careful to explain what's going to happen and always takes special care to address any safety concerns I may have about the vehicle. He's also great at helping me engage the car settings that work for me. I think the Serafini Service Department does a fine job. More

Good Experience overall The only reason why I did not give an excellent rating was because when I left dealership with my car I had to put gas in it right away, I was given i The only reason why I did not give an excellent rating was because when I left dealership with my car I had to put gas in it right away, I was given it with less than a quarter of a tank. The other reason was that I have had this vehicle for less than a month and have to have an oil change in it already cause it was due in December and only a few hundred miles from the time I picked it up. My personal opinion and opinion of others is that my tank should have been at half or full when I left and that an oil change should have been done before I left with it. More

It was ok Techs did not follow up On antifreeze smell,said they didn't smell it, still can smell antifreeze. I purchased a front recovery book for the Titan Techs did not follow up On antifreeze smell,said they didn't smell it, still can smell antifreeze. I purchased a front recovery book for the Titan which has no recovery hooks? Why? Anyway it was for a Frontier my bad, I really don't feel it was nescasary to charge me $11.00 for their efforts! Just my opinion. More

Warranty repair of fuel fill issue Team was great and fixed issue in short order. Excellent communication of ongoing status. Waiting area was very nice. The homemsde cookies were a nic Team was great and fixed issue in short order. Excellent communication of ongoing status. Waiting area was very nice. The homemsde cookies were a nice touch More