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Matthews Nissan
Vestal, NY
1,188 Reviews
About Matthews Nissan in Vestal, NY
In May 2019, Matthews purchased Serafini Nissan and retained the wonderful staff that had been serving the community for over 20 years with the best in new and used Nissan models. We are dedicated to serving all of existing and new customers from Binghamton, Elmira and Ithaca with professionalism and providing them with a customer-focused experience. Here at Matthews Nissan, customers always come first, that's why we are still offering fair, transparent prices. At Matthews you won't find mark-ups over MSRP, hidden charges OR market rate adjustment fees.
We take pride in devoting our time to help you find the perfect new or used vehicle the fits your lifestyle, needs and budget-whether it's buying or leasing. Additionally, we offer parts and service departments that are here to make sure that you always have a safe and reliable vehicle to drive.
Beyond the amenities we offer at Matthews like charging stations, free Wi-Fi and a comfortable waiting area, we also have hand sanitizer all around the building to keep you safe. We offer extras things like free car washes with every service and a free membership to our exclusive loyalty program with your lease or purchase- Matthews Rewards Plus, which saves you money on service or your future vehicle purchase at Matthews.
If shopping for a vehicle is not your favorite things to do please take advantage of our Personal Shoppers who are available online 24/7 and to make it easier, all of our prices are clearly posted online. Not comfortable leaving home? No problem! With Matthews Direct you can complete as little or as much of the buying process as you'd like-touchless!
What are you waiting for? Matthews Nissan is ready to give you MORE. Every Day. Every Way.
Matthews Nissan is proud to be a Nissan Award of Excellence Recipient for 2019 & 2021!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,188 reviews
December 12, 2018
Great customer service The folks at Serafini Nissan have always treated me well and provided excellent service for my car. Clean WiFi enabled waiting room stocked with juice The folks at Serafini Nissan have always treated me well and provided excellent service for my car. Clean WiFi enabled waiting room stocked with juice, water, coffee, tea, snacks and homemade cookies as well as tv makes the wait time pass quickly. The customer service is top notch. More
by Martha R.
Verified CustomerEmployees Worked With
Joe Johnson , Andrea
December 12, 2018
Cabin heater inoperable When I made the service appointment I thought I needed a new thermostat for my truck with a cost of $150 to $200. Thankfully the technician decided he When I made the service appointment I thought I needed a new thermostat for my truck with a cost of $150 to $200. Thankfully the technician decided he should run some tests first and found it was a typical problem with a simple solution and only cost $40. Made me very happy!! More
by COVDBRIDGE
Employees Worked With
Joe Konecny, Joe Johnson
December 12, 2018
Warranty Service In order to fix the part they had to cannibalize a new vehicle in the lot to get me able to make my weekend trip. Great Job. In order to fix the part they had to cannibalize a new vehicle in the lot to get me able to make my weekend trip. Great Job. More
by hgutzman
Employees Worked With
Service Manager Andrea.
December 12, 2018
extremely knowledgable and friendly staff. A pleasure . I was treated with the utmost respect and interest from the staff. Valerie was kind, courteous, and eager to please. She also has a great sense of hum I was treated with the utmost respect and interest from the staff. Valerie was kind, courteous, and eager to please. She also has a great sense of humor which made me feel very comfortable . This is my second vehicle purchase from Serafini. a return customer says ALOT! More
by ktkaminsk
December 12, 2018
Truck service I had my Nissan truck in for a yearly inspection Joe Johnson took very good care of everything for me! Very professional staff!!! Thank you! I had my Nissan truck in for a yearly inspection Joe Johnson took very good care of everything for me! Very professional staff!!! Thank you! More
by TFAPEM
Employees Worked With
Joe Johnson
December 12, 2018
Professional, on time as always. Friendly, knowledgeable staff. Been a customer for 28 years. Never been disappointed. Pleasant waiting area. Convenient location for me and good ho Friendly, knowledgeable staff. Been a customer for 28 years. Never been disappointed. Pleasant waiting area. Convenient location for me and good hours. Always willing to work with me. More
by dwmapes
Employees Worked With
Tonya, Joe Jackson, Andrea Barrett
December 12, 2018
Great! Valerie was great and very accommodating. They were quick to find the car I really wanted. I was happy with the payment and they took car of all the p Valerie was great and very accommodating. They were quick to find the car I really wanted. I was happy with the payment and they took car of all the paperwork More
by PIPPY20002003
Employees Worked With
Valerie Jochum, Dennis Harding
December 12, 2018
Good appt. My normal service man was out (Gene). I only deal with him because of previous issues. But this appt went ok. I usually drop my vehicle off but gettin My normal service man was out (Gene). I only deal with him because of previous issues. But this appt went ok. I usually drop my vehicle off but getting tired of loosing the car for the day. I made an appt and spent about 70 minutes there fro an oil change and tire rotation. More
by DJONES940
Employees Worked With
I have no idea the name of the service person I dealt with.
December 12, 2018
Car feels new again! The experience was great, the staff was courteous and helped assess the issues I was having with my vehicle. Glad I stopped in, car is back to normal. The experience was great, the staff was courteous and helped assess the issues I was having with my vehicle. Glad I stopped in, car is back to normal. More
by S.Rose
Employees Worked With
Joe
December 12, 2018
Bought a brand new Altima Sayde was amazing to work with,she knew exactly what I wanted and the price I could spend. SHE WAS AMAZING very nice young lady Sayde was amazing to work with,she knew exactly what I wanted and the price I could spend. SHE WAS AMAZING very nice young lady More
by TINAHODGES71
