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Matthews Nissan
Vestal, NY
1,188 Reviews
About Matthews Nissan in Vestal, NY
In May 2019, Matthews purchased Serafini Nissan and retained the wonderful staff that had been serving the community for over 20 years with the best in new and used Nissan models. We are dedicated to serving all of existing and new customers from Binghamton, Elmira and Ithaca with professionalism and providing them with a customer-focused experience. Here at Matthews Nissan, customers always come first, that's why we are still offering fair, transparent prices. At Matthews you won't find mark-ups over MSRP, hidden charges OR market rate adjustment fees.
We take pride in devoting our time to help you find the perfect new or used vehicle the fits your lifestyle, needs and budget-whether it's buying or leasing. Additionally, we offer parts and service departments that are here to make sure that you always have a safe and reliable vehicle to drive.
Beyond the amenities we offer at Matthews like charging stations, free Wi-Fi and a comfortable waiting area, we also have hand sanitizer all around the building to keep you safe. We offer extras things like free car washes with every service and a free membership to our exclusive loyalty program with your lease or purchase- Matthews Rewards Plus, which saves you money on service or your future vehicle purchase at Matthews.
If shopping for a vehicle is not your favorite things to do please take advantage of our Personal Shoppers who are available online 24/7 and to make it easier, all of our prices are clearly posted online. Not comfortable leaving home? No problem! With Matthews Direct you can complete as little or as much of the buying process as you'd like-touchless!
What are you waiting for? Matthews Nissan is ready to give you MORE. Every Day. Every Way.
Matthews Nissan is proud to be a Nissan Award of Excellence Recipient for 2019 & 2021!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,188 reviews
December 12, 2018
Car Inspection / Wiper replacement Service did an excellent job on wiper replacement, buy two, get one free, plus I had a ten dollar gift certificate to use for this service. Waiting t Service did an excellent job on wiper replacement, buy two, get one free, plus I had a ten dollar gift certificate to use for this service. Waiting time was less than an hour. More
by MARKGIALANELLA
Verified CustomerEmployees Worked With
Andrea
December 12, 2018
Excellent, personal service! Andrea and her team, especially Gene, go out of their way to make scheduling and service as easy as possible. Gene is careful to explain what's going Andrea and her team, especially Gene, go out of their way to make scheduling and service as easy as possible. Gene is careful to explain what's going to happen and always takes special care to address any safety concerns I may have about the vehicle. He's also great at helping me engage the car settings that work for me. I think the Serafini Service Department does a fine job. More
by JLEVENSON
Employees Worked With
Gene, Andrea, service receptionist. Why don't you list the service personnel?
December 12, 2018
Good Experience overall The only reason why I did not give an excellent rating was because when I left dealership with my car I had to put gas in it right away, I was given i The only reason why I did not give an excellent rating was because when I left dealership with my car I had to put gas in it right away, I was given it with less than a quarter of a tank. The other reason was that I have had this vehicle for less than a month and have to have an oil change in it already cause it was due in December and only a few hundred miles from the time I picked it up. My personal opinion and opinion of others is that my tank should have been at half or full when I left and that an oil change should have been done before I left with it. More
by SBULLOCK3
Employees Worked With
Donald Cusack
December 12, 2018
It was ok Techs did not follow up On antifreeze smell,said they didn't smell it, still can smell antifreeze. I purchased a front recovery book for the Titan Techs did not follow up On antifreeze smell,said they didn't smell it, still can smell antifreeze. I purchased a front recovery book for the Titan which has no recovery hooks? Why? Anyway it was for a Frontier my bad, I really don't feel it was nescasary to charge me $11.00 for their efforts! Just my opinion. More
by CJCALBY
Employees Worked With
Service advisor
December 12, 2018
Warranty repair of fuel fill issue Team was great and fixed issue in short order. Excellent communication of ongoing status. Waiting area was very nice. The homemsde cookies were a nic Team was great and fixed issue in short order. Excellent communication of ongoing status. Waiting area was very nice. The homemsde cookies were a nice touch More
by NORMANKRAUSE
Employees Worked With
Andrea
December 12, 2018
Honest and Thorough The service experience is always positive at Serafini Nissan. The staff is courteous and professional and looks out for my best interest with every vi The service experience is always positive at Serafini Nissan. The staff is courteous and professional and looks out for my best interest with every visit. More
by j
Employees Worked With
Joe
December 12, 2018
NYS inspection The service Dept always works with me to get me in at my convenience. We have developed a friendly relationship over 16 years! I feel that the service The service Dept always works with me to get me in at my convenience. We have developed a friendly relationship over 16 years! I feel that the service I receive here is top notch. More
by GVANGORDER58
Employees Worked With
Andrea Barrett, Joe Johnson Tonya
December 12, 2018
Professional, Thorough and Personable Auto Servicing Serafini Servicing Center has been my auto servicing automatic-go-to ever since I discovered Nissan autos (over 10 years). They offer superior profes Serafini Servicing Center has been my auto servicing automatic-go-to ever since I discovered Nissan autos (over 10 years). They offer superior professional, personable and efficient treatment of me and my autos. I couldn’t ask for more of anything. Don’t ever change a thing. More
by ERICRANDOLPH2
Employees Worked With
Andrea, Gene, and Joe in Servicing.
December 12, 2018
Pleasant, fast, and easy. Salesman was very professional and knew all the answers to my questions. James made the whole process easy and the lease agreement went very fast. Salesman was very professional and knew all the answers to my questions. James made the whole process easy and the lease agreement went very fast. More
by CKUHLMAN
Employees Worked With
James iacovelli
December 12, 2018
Professional, Timely and As Promised MVB and the Service Department once again performed to the highest level of excellence both in performance and communication. What a pleasure! Look fo MVB and the Service Department once again performed to the highest level of excellence both in performance and communication. What a pleasure! Look forward to working together again. More
by DDIMONJR
Employees Worked With
Mike VanBrunt
