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Matthews Nissan
Vestal, NY
1,188 Reviews
About Matthews Nissan in Vestal, NY
In May 2019, Matthews purchased Serafini Nissan and retained the wonderful staff that had been serving the community for over 20 years with the best in new and used Nissan models. We are dedicated to serving all of existing and new customers from Binghamton, Elmira and Ithaca with professionalism and providing them with a customer-focused experience. Here at Matthews Nissan, customers always come first, that's why we are still offering fair, transparent prices. At Matthews you won't find mark-ups over MSRP, hidden charges OR market rate adjustment fees.
We take pride in devoting our time to help you find the perfect new or used vehicle the fits your lifestyle, needs and budget-whether it's buying or leasing. Additionally, we offer parts and service departments that are here to make sure that you always have a safe and reliable vehicle to drive.
Beyond the amenities we offer at Matthews like charging stations, free Wi-Fi and a comfortable waiting area, we also have hand sanitizer all around the building to keep you safe. We offer extras things like free car washes with every service and a free membership to our exclusive loyalty program with your lease or purchase- Matthews Rewards Plus, which saves you money on service or your future vehicle purchase at Matthews.
If shopping for a vehicle is not your favorite things to do please take advantage of our Personal Shoppers who are available online 24/7 and to make it easier, all of our prices are clearly posted online. Not comfortable leaving home? No problem! With Matthews Direct you can complete as little or as much of the buying process as you'd like-touchless!
What are you waiting for? Matthews Nissan is ready to give you MORE. Every Day. Every Way.
Matthews Nissan is proud to be a Nissan Award of Excellence Recipient for 2019 & 2021!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,188 reviews
December 28, 2018
Very pleased The reason for the 5-star was due to the ease that the fit the service into my schedule. I only had a short window to fit it in and they worked with m The reason for the 5-star was due to the ease that the fit the service into my schedule. I only had a short window to fit it in and they worked with me. Joe Johnson was a big help! More
by BMATUSZA
Verified CustomerEmployees Worked With
Joe Johnson
December 27, 2018
I can count on them for service any time. excellent knowledge of volvo cars, they fix right the first time and they always take me in for emergency with out an appointment which is big help excellent knowledge of volvo cars, they fix right the first time and they always take me in for emergency with out an appointment which is big help. More
by PTELEP
Employees Worked With
Valerie Jochum
December 27, 2018
Always great service and timely completion While I am not too particular about what brand car I drive I am very particular about my service expectations. I continue to go back to Nissan cars b While I am not too particular about what brand car I drive I am very particular about my service expectations. I continue to go back to Nissan cars because I am absolutely confident of the service delivery from their service team. More
by KRILES620
Employees Worked With
Andrea - Service
December 27, 2018
Purchase of 2018 Platinum Murano Excellent rapport with salesperson (Jordan Schultze). He was well-versed in product; explained options and their functions in detail. Allowed test d Excellent rapport with salesperson (Jordan Schultze). He was well-versed in product; explained options and their functions in detail. Allowed test drive to be taken on city streets as well as major highway to expose us to varied situations and circumstances which would be encountered once vehicle was purchased. We felt comfortable and confident in his knowledge of the vehicle. More
by MIKE13815
December 27, 2018
All Talk The salesman that sold me my 2015 Rogue told me it had features it didn't, only to find out after I purchased the vehicle. This vehicle was a certifie The salesman that sold me my 2015 Rogue told me it had features it didn't, only to find out after I purchased the vehicle. This vehicle was a certified pre owned vehicle, inspected and all...only to give me a key fob that had no battery or computer chip, and no one would take responsibility for it. Had my car for days while trying to get a new key configured. The car had the previous owner's address still loaded into the GPS....if that were me I would have been fuming. Had issues with the AWD and some other features. Called the service department and they told me to "google it". Really? So, as much as I love my Rogue, I don't think I'd go back to Serafini or recommend it to anyone. More
by LRaub84
Employees Worked With
December 27, 2018
Excellent Service I had an excellent experience from beginning to end, the salesman, financier and general manager made me feel at ease throughout the entire process.Pr I had an excellent experience from beginning to end, the salesman, financier and general manager made me feel at ease throughout the entire process.Professional, courteous, knowledgeable, personable, fair and reasonable, More
by DALE.SMITH
December 25, 2018
I am not able to ask for something different. I wish it was easier to work out a moving forward win/win outcome during the visit. I felt like i was givin no other choice but to leave, or stay and I wish it was easier to work out a moving forward win/win outcome during the visit. I felt like i was givin no other choice but to leave, or stay and take what i was offered/advised to do. More
by KRISANNESE
Employees Worked With
Tom-assistant manager, Donald Cusack, Sadye Molinari
December 24, 2018
Friendly, but neglected important details The serviceman left numerous greasy smudges on the (white leather) dash. Not cool! There are no complaints with the service folks otherwise. They real The serviceman left numerous greasy smudges on the (white leather) dash. Not cool! There are no complaints with the service folks otherwise. They really try to attend to all details in a courteous and professional manner. More
by ROGER S
Employees Worked With
Valerie Jochum
December 24, 2018
New car for Christmas Great experience purchasing our vehicle for Christmas. Thanks for all of the help and friendly service. Have a great Christmas and thanks for all Great experience purchasing our vehicle for Christmas. Thanks for all of the help and friendly service. Have a great Christmas and thanks for all you did! More
by Newcar2019
December 21, 2018
good service, great cookies , Andrea and her staff are very professional. Free car wash at this time of the year with our wet and salty conditions is a great service. , Andrea and her staff are very professional. Free car wash at this time of the year with our wet and salty conditions is a great service. More
by BIRDIEPUTT99
Employees Worked With
Valerie Jochum
