Matthews Motors Inc

I was contacted by Matthew Motors - Clayton, NC. Via Sam's Club Car buying service for a 2017 Alfa Romeo Giulia. The lady I spoke with on the phone was pleasant and helpful, and I told her that I w Via Sam's Club Car buying service for a 2017 Alfa Romeo Giulia. The lady I spoke with on the phone was pleasant and helpful, and I told her that I was coming to purchase the car with my son for his 16th birthday and had financing through USAA and insurance ready. I also let her know that we live in Chesapeake, so it would be a three-hour trip. She said no worries and that they would accommodate the time, even if it were at the end of the day. I said perfect and asked for information and pricing on the extended warranty and road hazard program to ensure I had all the funds lined up. She said no problem. A short time later, while on the road, I received a call from a salesman named Will, who seemed pleasant and professional and asked If I had any questions. I gave him the rundown and asked about the email with the details related to the Extended Warranty Program and road Hazard program. He said that that is usually handled by finance, so I asked If he could have one of them email me with the information, and he said ok. A few minutes later, I had a text from a different number with the car's online listing but no Extended Warranty details. I then get a text from a new number saying and I quote, "Hey Anthony, Will from Matthews Motors. Just texted you over all the info for the GIULIA on your cell. This vehicle does come with our lifetime powertrain warranty. That means that all of your engine components, driveshaft components, and transmission are covered for life! The finance guys will talk about bumper to bumper when you get here!" That was at least helpful, so I shelved the conversation regarding the extended Warranty and road hazard coverage until I arrived. About 30 minutes later, I got a text from Will stating that it was his personal number. He asked me to send pictures of my driver's license, loan approval, and address to his cell because of the company phone I was receiving texts from would not receive photographs. I was a bit wary at that moment, so I texted the other number that I had earlier and said that I'd been texted and called from so many numbers and I'm driving, so can you please send me a company email to where I can send my documents? Next, I received a text back from Will with a personal email address. I responded with I'm sorry for the confusion, but can you please send a Matthews Motors company email address so I can attach everything and send it over? I received a text back on the same number from Keith M***** (Sales Manager) with an email address that also appears to be a personal email address. Still, he stated that he was putting the paperwork together and asked me for my address so he could have everything printed out and ready. I said thanks and sent it over. Shortly after (about 1.5 hours into the trip), I got a call back from Will, who was sorry to tell me that his boss said the car would no longer qualify for the MATTHEWS MOTORS POWERTRAIN LIFETIME WARRANTY. The famously advertised warranty is explained below and taken directly from the Matthew Motors Company Website. "We want all of our customers to have the assurance that they purchased a used car that is dependable and will last for many many years to come. If the used car you purchase is five years or newer, and under eighty thousand miles, Matthews Motors will guarantee your engine and transmission for as long as you own the vehicle! Simply maintain a record of regular maintenance, and your used car is covered anywhere in the country." I then asked if the cost of the lifetime warranty would be taken out of the cost structure of the car, and Will stated it was possible and that there was room to negotiate, so we continued to the dealership. With fifteen minutes to go, I got a call from Will, and this time, he was sad to tell me that another customer had come in and they sold it to them because I wasn't in the system. I then hung up, as I was pretty angry. Really I wasn't in the system? I had an appointment, was texting multiple associates, spoke with two associates, and the sales manager was printing everything out! To my surprise, I then got a text from Will saying that he apologized and that it was out of his control, but I was in luck. There was another Alfa Romeo Giulia on the lot that was only $3500 more than the one I wanted, and he was checking to see if I was still looking to come in and check out my options. I said no thanks; I'll leave my thoughts in the review as this was ridiculous. If this is the Matthews Motors Difference, they need to make serious revisions. This experience was not only unprofessional, but I felt they were being deceptive and trying to use the classic bait-and-switch tactic - which would be an FTC Act violation. Please do not waste your time and money at this dealership, as it is evident that they only care about your money. More

Best experience at a car lot ever. Everyone who works there are amazing. They are so polite and professional. The place is extremely clean and they have a great car selection. I highly Everyone who works there are amazing. They are so polite and professional. The place is extremely clean and they have a great car selection. I highly recommend this place. Urial was a pleasure to deal with and did an amazing job. More

I wasn’t at all looking or even thinking about getting a car when I got a flyer in the mail from Matthews Motors. To me it was more junk mail and a scam But for some reason I called just hear what they wo car when I got a flyer in the mail from Matthews Motors. To me it was more junk mail and a scam But for some reason I called just hear what they would say. Literally 2 days later the car I picked out was delivered to my house along with all the paperwork and til this day I’m still shocked they got me done and it was that fast and easy. Mike is the best dude. Ask for him More

Thank y’all for all y’all do , Mike , crystal , and Kim Y’all are appreciated. Y’all are an amazing team of people. I will never forget about y’all . Y’all are appreciated. Y’all are an amazing team of people. I will never forget about y’all . More

The staff at Matthews Motors in Clayton were extremely helpful throughout my process of buying my first car. helpful throughout my process of buying my first car. More

Excellent care and follow up. I would recommend everyone go to Mathew’s Motors. Everyone was so helpful and didn’t make me feel like just a number, very knowledgeable staff and mi I would recommend everyone go to Mathew’s Motors. Everyone was so helpful and didn’t make me feel like just a number, very knowledgeable staff and mindful of what I needed. More

Buying from Matthews Motor was such a pleasant experience. Everyone treated us like family and the buying process was easy. Our experience was more than I could ever have expected. 😁 experience. Everyone treated us like family and the buying process was easy. Our experience was more than I could ever have expected. 😁 More

Sales people go above n beyond to get you the best deal and price. Atmosphere there is great. The service is awesome. I will stay with Matthew's Motors for life. I've bought 4 cars from them and will buy a and price. Atmosphere there is great. The service is awesome. I will stay with Matthew's Motors for life. I've bought 4 cars from them and will buy again. Thank you to the team at Matthews. More

They were very professional and yet friendly. Went the extra mile to take care of my needs Went the extra mile to take care of my needs More