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Matthews Motors Inc

Clayton, NC

Overview
Reviews
Vehicles
4.7
1,571 Reviews
Call Dealership (919) 550-2333
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11315 U.S. Hwy 70 West-Business

Clayton, NC

27520

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Showing 1,571 reviews

November 09, 2022

I wasn’t at all looking or even thinking about getting a car when I got a flyer in the mail from Matthews Motors. To me it was more junk mail and a scam But for some reason I called just hear what they wo More

by Gabecj27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kim Miller, Michael Kearns, Carlos Medrano
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Helpful
November 05, 2022

I brought a 2011 gmc Denali from here recently June 2022. I was sold a lemon. I haven't been able to enjoy this truck at all. Here are the following that Ned's to be repaired: balljoint, waterpump, th More

by Danielleheaden
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos Medrano, Keith Myers, Ken Tanaka
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Nov 07, 2022 -

Matthews Motors Inc responded

Ms. Headen we apologize for the issues you are experiencing with the 2011 GMC. According to our records you have not brought your vehicle to us or contacted us to assist in any way. You did buy the vehicle with 135 thousand miles, as is however you purchased extended coverage that show no records of being used. I am including all documents that you signed to verify my findings. (1) The Buyers Guide that you signed reads "AS IS-NO WARRANTY" since this vehicle had 135 thousand miles on it at time of purchase. (2) Since this was an "AS IS VEHICLE" you made the wise decision to purchase an Integrity/Silver warranty which is valid in all 50 states at an ASE certified shop. You mentioned in your complaint that the ball joints, water pump and engine have issues. As long as you have retained all maintenance records, you should be covered. (3) In addition to the Integrity warranty you also have GAP Addendum, CNA National Preferred Tire Care and ECP Plus. (4) We at Matthews Motors of Clayton also provided you with a copy of the CARFAX report that stated no accidents and showed 34 service records in which you also signed. In closing, we at Matthews Motors have provided you with all necessary options to maintain your vehicle... Pease reach out if I can assist. Jeryl Murph Operations Director Matthews Motors, Clayton-Goldsboro-Wilmington Bus: 919-550-2333 Ext. 206

Nov 08, 2022 -

Danielleheaden responded

No apology is needed. You was called serveral times for me to talk about my concerns, for the services on my truck and you failed to respond or return back any of my calls until today. And yes my vehicle has been returned to the service department twices. The first time (May to June) your services department had it for 1 month to make repairs that was was not fixed. So i returned it back and they keep it 2 more weeks (july), to get it back and still your service team didnt fix what they said. I took it to the GMC dealership where I was told that the repairs was over $10,000 to be fix. Some of the repairs that your services department was suppose to fix that didnt. As for your warranty, it only covers very little ( harmonic balance pulley, the crankshaft seal leaking and evaporator vent solenoid, problem with the gas tank, and 2 leaks near the engine and so much more) and after and hour of labor I will still have to come out of pocket and pay the balance. So yes, THAT warranty, that was sold to me is not working like it was stated. You are right I did buy it SOLD as is, like I purchased my other cars from here as well. And one thing Mr. Matthew (RIP) did was make sure his customers was taking care of. When i bought my first vehicle, it had problems with it too, and it was also sold as is, Mr. Matthew make sure it was fix. And i didnt have any problems anymore. Thats why i came back to you all to purchase again and again.(2 MORE CARS) And as for the carfax on this truck,it has nothing to do with the services repair I requested to talk with you about. Big shout out to Ron and Keith that supported and did everything they could to help!!!! But after coming to the dealership today and seeing how I can not trade out of this truck, it would have been nice to see your face Mr. MURPH and explain what you explain on this site, like you reply here, on this site. In closing, I will be reporting this matter to the better bereau and will continue to post updates for people to know the outcome of this vehicle.

Helpful
October 29, 2022

Thank y’all for all y’all do , Mike , crystal , and Kim Y’all are appreciated. Y’all are an amazing team of people. I will never forget about y’all . More

by Mgipson1969
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal, Kim Miller, Michael Kearns
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Helpful
October 25, 2022

The staff at Matthews Motors in Clayton were extremely helpful throughout my process of buying my first car. More

by Popeginna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uriel (not sure of last name), Carlos Medrano, Jeryl Murph
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Helpful 1
September 28, 2022

Excellent care and follow up. I would recommend everyone go to Mathew’s Motors. Everyone was so helpful and didn’t make me feel like just a number, very knowledgeable staff and mi More

by LorenL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Moore-absolutely wonderful!, Kim Miller
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Helpful
September 22, 2022

Buying from Matthews Motor was such a pleasant experience. Everyone treated us like family and the buying process was easy. Our experience was more than I could ever have expected. 😁 More

by ewj712
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Fowler , Kim Miller, Michael Kearns, Pierre Valldejuli, Carlos Medrano, Dale Matthews, Ali Mohammed, Keith Myers, Ken Tanaka, Agustin Medrano
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Helpful
September 20, 2022

Sales people go above n beyond to get you the best deal and price. Atmosphere there is great. The service is awesome. I will stay with Matthew's Motors for life. I've bought 4 cars from them and will buy a More

by annmd1954
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Fowler , Sue Hall, Marty Valldejuli, Dale Matthews, Jeryl Murph, Agustin Medrano, Demi Nichols, Elise Rivers, Grace Furlough
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Helpful
September 09, 2022

They were very professional and yet friendly. Went the extra mile to take care of my needs More

by hcmiller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Woodward, Brandon Williams
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Helpful
August 26, 2022

Mrs. Dale and the team members at Mathews Motors were excellent to work with. They make sure that you are happy even after the sale. I would highly recommend their services. Mathews Motor team have a t More

by Wnbfnp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Matthews, Ken Tanaka, Jason Deichmueller
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Helpful
August 20, 2022

Smooth transaction with Graycnne and the entire crew at Matthews Motors. I’ve been passing this place since I was a little girl growing up in Clayton, but have never bought a car there. Not sure why I al More

by Alisa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gracynne
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Helpful
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