
Matthews Motors Inc
Clayton, NC
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Disjointed experience Purchased cash a small vehicle. The process and experience seemed disjointed: I had to ask more than once for the second key to the vehicle; I had to Purchased cash a small vehicle. The process and experience seemed disjointed: I had to ask more than once for the second key to the vehicle; I had to ask more than once for the CarFax report; the team could not process my cash transaction and I had to leave my bank information with them for processing on the next business day; I was given a vehicle that had no gas; and once I finally gotten home, discovered the batteries in both key were dead. Monday I had to call and ask if my payment was processed; no one proactively called to inform me or offer a receipt. More
Amazing! I went to Matthew motors a long with my husband and my mother looking for a car, not knowing how the process works with buying a car but my experience I went to Matthew motors a long with my husband and my mother looking for a car, not knowing how the process works with buying a car but my experience here at Matthew motors was far beyond my expectations. I went there not knowing, and left with a 2017 Kia Soul. Couldn’t have asked for a better car salesman, or staff. More
Amazing Kim was very understanding of our situation and tried to do everything she could to get us the best deal. Even when we explained that something wouldn Kim was very understanding of our situation and tried to do everything she could to get us the best deal. Even when we explained that something wouldn’t work she took the extra mile to find a way. I’m thankful for the compassion. More
Best car buying experience Absolutely love my experience at Matthews motors, Robert Walker did everything posible to help us out, Matthews motors made my day!!! Love our new Do Absolutely love my experience at Matthews motors, Robert Walker did everything posible to help us out, Matthews motors made my day!!! Love our new Dodge Journey. Will recommend to anyone, didn't even have a credit score and they made it posible. Thank you so much. More
No pressure, transparent with pricing, helpful, easy process I would refer friends and relatives without a doubt. The care buying process was easy and the sales manager revealed his view of the purchase history I would refer friends and relatives without a doubt. The care buying process was easy and the sales manager revealed his view of the purchase history and dealership investment in the vehicle. This is very uncommon. Our sales person Mr. Robert Walker was very helpful. More
Above and beyond customer service care Our family car just stopped working all together on 12/28/2017. We had gotten a flyer in the mail that day from Matthew Motors but really didn't look Our family car just stopped working all together on 12/28/2017. We had gotten a flyer in the mail that day from Matthew Motors but really didn't look at it cause we don't have any money to put down on a car right now. Well after finding out the car was dead we had to try something so I called them and asked about their financial options. I told the lady we would try to make it in the next day or so cause we would have to get a ride up there but were interested. A couple minutes later a very nice man called back, his name is Robert Walker. He said I heard your family is in need of a car, I can come get you guys if you give me your address. I thought that was so impressive. So with having no money down and very little income Robert was able and willing to make it work with no stress on us and went home in a 2017 that same night. Most sales men wouldn't even have wasted their time but THANK YOU SO VERY MUCH ROBERT WALKER! YOU TRULY ARE THE BEST. More
Awesome service. They truly work hard for you! I strongly recommend Matthews Motors to anyone. They worked tirelessly to make sure we got the best deal and the car that we wanted all while providin I strongly recommend Matthews Motors to anyone. They worked tirelessly to make sure we got the best deal and the car that we wanted all while providing impeccable service. We will definitely use they again. More
New truck! After searching around and having my time wasted multiple times at other car lots I stopped by Matthews to look at the truck that I would go onto buyi After searching around and having my time wasted multiple times at other car lots I stopped by Matthews to look at the truck that I would go onto buying a few days later. The entire staff was extremely helpful, professional and friendly, I couldn’t have asked for a better experience! I love my Ram and highly recommend anyone to come to Matthews Motors. Thanks again y’all! More
Avoid Stereotypical car dealership. Looking to take advantage of you. The actual face to face experience is quite pleasant but that does not help me when my Stereotypical car dealership. Looking to take advantage of you. The actual face to face experience is quite pleasant but that does not help me when my car has supposedly "fixed" issues cropping up within the 3 months I've owned it. And the only way out of the car is through another vehicle..... My overall feelings are that I was taken advantage of as a first time buyer and that my safety concerns are not being handled seriously. To add insult to injury they have run my credit so many times that my credit has dropped significantly. More
Honest- Family Owned After looking at New Car Dealers for a Used Car- a friend told me to try them. I was very pleased with the service- staff- and the way they handled my After looking at New Car Dealers for a Used Car- a friend told me to try them. I was very pleased with the service- staff- and the way they handled my whole transaction. I will be back on my next purchase! More