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Matthews Motors Inc

Clayton, NC

4.7
1,595 Reviews

11315 U.S. Hwy 70 West-Business

Clayton, NC

27520

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Showing 1,595 reviews

July 19, 2018

Great Salesman and finance manager who was honest and helpfu loved everything! Sales staff and finance manager was great! Only con was detailing department was not up to par and they could do better detailing th More

by tjsaffo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Matthews
July 13, 2018

It was great. The place was very clean all the employees were very nice the gentleman I dealt with Andrew I just fell in love with him he's the best I would recomme More

by oldiebutgoodie1953
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I'm sorry I know I dealt with more people than what's listed I just can't remember their names but they were all fantastic, Robert Ness, Carlos Medrano, Andrew Bain, Vickie Rosen
July 11, 2018

the airbag sensor said service the airbags so I took it back I had my car 2 months the service airbag came on I took it back to be serviced guess what they don't cover it new they cover the car for turning right More

by brendaleeyde
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Matthews
Jul 20, 2018 -

Matthews Motors Inc responded

We are sorry you experienced this, when we looked at the vehicle and found the issue was not covered we offered to have it repaired at our employee cost. The light was not on and the alignment was done prior the sale. If we can help in the future please let us know.

July 10, 2018

Very Satisfied Kim Miller and Kim Davis really did everything they could to get me in my car. What topped it off they delivered the car to my location. It was really More

by erccc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Miller an d KIm Davis, Carlos Medrano
July 09, 2018

Excellent Cuatomer Service This company is great place to get a good used car. I urge anyone to get their car from here! Andrew And Carlos provided excellent customer service! More

by missjuliagamble
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Miller, Robert Ness, Carlos Medrano, Andrew Bain
July 09, 2018

Car purchase It was another great experience.This is my third vehicle that’s why I came back. I would recommend the dealership to family and friends. More

by tdouglas1
Recommend Dealer
Yes
Employees Worked With
Carlos Medrano, Will Edwards
July 05, 2018

Pleasant They were very curtious...My salesman informed me of what was going on step by step(Edward)...I would suggest Matthews Motors to anyone buying a car.. More

by mariowallace13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Medrano, Derrick Becton, Will Edwards
July 02, 2018

Tricked me out of a $250 coupon I bought a car from them previously. No complaint s in fact the car was a good one and service was stellar. I recently bought another car from them.. More

by bonnie.prc
Recommend Dealer
No
Employees Worked With
Ashleigh Knight, Leigh Davis, Carlos Medrano, Andrew Bain, Alex Cruz
Jul 20, 2018 -

Matthews Motors Inc responded

We apologize for this confusion and try to be transparent and upfront. On the coupon it reads not valid with any other discounts or offers and must be presented at time of sale. In most cases we discount the cars for more than $250 off the listed internet sales price and that is why we have that disclaimer. We value your business and feedback and would not try to intentionally mislead you over $250. It's not worth losing your business and once again we apologize it looks like that.

Jul 20, 2018 -

bonnie.prc responded

I paid the quoted price there was no internet price listed. You did not address how you would redeem the $250. Although my first experience brought me back to you for the second. I can't help but feel disheartened and misled. I will not buy another car from you since you can't even honor a $250 rebate on a $9000 puchase. I think they forgot it. The salesman that was working with me ditched me during the financial part to help a new customer. Very unprofessional.

June 27, 2018

Terrible ble I was put into a car and assured I was approved and they let me drive it off the lot , left my trade in there and 3 weeks into the loan still not fina More

by PIRATERN2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Matthews, Robert Walker, Scott Noles
Jul 20, 2018 -

Matthews Motors Inc responded

This is not a normal procedure unless we do not have all the required documents requested from the lender. We apologize for the inconvenience and will work hard to avoid this in the future.

June 23, 2018

Best people, Best vehicles , Best prices ! I had a wonderful experience buying vehicles from Matthews Motors. Their customer service is awesome, they work with you and they make sure you get wh More

by Demon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Medrano
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