Matthews Motors Inc

Best car buying experience I have to say by far this was the best buying experience. It was late I had just left another dealership who would not work with me and tried selling I have to say by far this was the best buying experience. It was late I had just left another dealership who would not work with me and tried selling me something I didn't want. My father in law found vehicle. Upon arrival salesman Pete was very friendly and knowledgeable. Process didnt take long and they gave me very fair trade on the vehicle I was trading in. I will most likely be buying my future vehicles from Pete at Mathews Motors. More

Another great experience! I can't say enough good things about Matthews Motors. This is our 3rd purchase in 3 years. A second car for me and a new car for my daughter. Each I can't say enough good things about Matthews Motors. This is our 3rd purchase in 3 years. A second car for me and a new car for my daughter. Each and every person I have dealt with has been friendly and professional. I also take my cars there for service and am always impressed with the service department. I was a 10 year Lexus dealership customer so I'm pretty hard to impress. I am now a customer for life! More

Mr. Mike the salesman Mr. Mike was a great salesman and one of the most friendliest people I've meet and I'm glad I went 2 Matthew Motors I will reccomend this the salesman Mr. Mike was a great salesman and one of the most friendliest people I've meet and I'm glad I went 2 Matthew Motors I will reccomend this dealership to anyone I know looking for a car. Everyone was so friendly and I felt like I was amongst family. More

Great salesman I worked with Robert walker and Mr Dallas and they are a great team. We shared good laughs while making deals. My first car purchase was great and I c I worked with Robert walker and Mr Dallas and they are a great team. We shared good laughs while making deals. My first car purchase was great and I can't wait to bring these guys some referrals. They were awesome! More

Robert walker and Dallas They were very friendly and professional enjoyed talking to Robert..he made sure i got the car I wanted..Mr.dallas was very helpful too, very professi They were very friendly and professional enjoyed talking to Robert..he made sure i got the car I wanted..Mr.dallas was very helpful too, very professional. Great job More

my matthews motors experience Jim, and Pete were very pleasant,friendly,informative and helpful.I would refer others to them as go to guys at Matthews motors. Hope Jim is feelin Jim, and Pete were very pleasant,friendly,informative and helpful.I would refer others to them as go to guys at Matthews motors. Hope Jim is feeling better.(for future reference consider presenting customers with more car options). Thank you for everything. More

"TOP SHELF" Hats off to the excellent group of men and women at Matthews Motors! I recently purchased my 2013 Camaro there and the experience was 'top shelf'. Fr Hats off to the excellent group of men and women at Matthews Motors! I recently purchased my 2013 Camaro there and the experience was 'top shelf'. From the moment I walked through the door I was greeted with genuine smiles from everyone - even those that were not involved with my purchase. I knew what I wanted (I am extremely picky) and even though it took hours of phone calls and searches, Dave came through and found the car I wanted at a great price. Harry, Dennis, Dave, and Chris thank you from the bottom of my heart. You made me feel at ease. If there was something I didn't understand you explained things to me. I have purchased from Matthews Motors previously and it is always a fabulous experience. I highly recommend Matthews Motors for your next vehicle purchase. Steve Matthews and his group of associates will take care of you! Fonda Hughes Wendell, NC More

People don't do their job, you will get the blame! Matthews Motors used to have a good reputation, especially around Clayton...Initially I was helped by Mike and he was very friendly and worked very ha Matthews Motors used to have a good reputation, especially around Clayton...Initially I was helped by Mike and he was very friendly and worked very hard to help me get into a car & payment I felt comfortable with. I signed an authorization for them to run my card for $300 the following week to put towards a down payment (on top of my trade in... and even though they had previously offered to waive any addt'l down payment when they were trying to put me in a higher priced car). I was told my tags would be mailed out to my house.... I NEVER received them, or a follow up call/email.. nothing! I finally reached the lady in charge of tags/titles the Monday after my 30 day tags expired and she transferred me straight to Sue without even answering my question. Sue proceeds to ask me if I was aware I was supposed to make a $300 payment, I explained to her yes and I signed the appropriate forms authorizing them to run my card when I purchased the vehicle. She proceeds to tell me how she ran my card Nov 27th (which was thanksgiving) and several times after with it being declined every time- I asked her what dates she ran it and she informed me she "didn't have the dates in her head". Thinking something must be wrong with my bank, I went in and after a full account investigation was informed Matthews Motors NEVER made even an ATTEMPT to run my card, so no attempt, no decline... nothing. They typed up a letter explaining this to Matthews Motors and also made them aware that my account was in good standing and the funds were in my account and were also in my account on the day the card was supposed to have been ran. I drove a hour up to Clayton to speak with the General manager, Dave (they were holding my tags due to "non payment") and he has the absolute worst customer service I have ever experienced in my entire life. He completely dismissed everything I said informing me if Sue said she ran it then she ran it and that my issue was between me and my bank. I politely explained to him this was a huge inconvenience to me driving a hour out of my way, with now expired tags on a car I am leasing, therefore can only drive a certain amount of miles on... He then proceeded to get into a full blown rage and ask me "my question is why did you drive all the way out here when you could have called me on the phone". I have never been so shocked by someone's behavior. He offered to fill up my tank (a whopping $9.62) and detail my car for free (which they are supposed to do every month anyway, I declined) My boyfriend politely asked Dave if Sue is not keeping track of dates she has attempted to run a card or follow up with the customer, how would anyone know she is as on top of things as he was saying? This sent Dave into a full blown temper tantrum that would rival one of a 2yr old, he became furious telling us "you know what you two can just wait outside". My issue was not about paying the $300, however I was challenging the lack of communication and in my opinion it is completely unacceptable to lie to your customers. The whole thing has been a nightmare! To make the experience even worse, I had recommended this company to a co worker since initially they were so helpful. I was informed today he also had a very negative experience with the general manager! I cannot believe a grown adult would have such behavior! It is embarrassing to have such an individual work for a so called "reputable" company. More

Poor sales team and don't care about customer When they lie to u and the car you buy looses 8,000.00 in value after purchase and they basically could care less about u after the sale Pete and Dave When they lie to u and the car you buy looses 8,000.00 in value after purchase and they basically could care less about u after the sale Pete and Dave need to learn how to return customer calls and the reception lady she needs to better listen to customer requests and further more have u on hold for over 30 min rude they need to get the act together in Clayton More

Jim Fryett Wanna thank Mr Fryett for his dedication on helping to find a great car for me and keeping the price in my range great guy definitely send friends to Wanna thank Mr Fryett for his dedication on helping to find a great car for me and keeping the price in my range great guy definitely send friends to him for a good car Thanks Jim have a wonderful Thanksgiving More