Matthews Kia of Schenectady - Service Center

Service was great, people were friendly and helpful. Made me feel special. Walked me to my car, went over everything that was done, had my car brought around to door. me feel special. Walked me to my car, went over everything that was done, had my car brought around to door. More

Customer service was great. It was quick to sign in and less than an hour of a wait. Happy and satisfied. Keep up the great work! less than an hour of a wait. Happy and satisfied. Keep up the great work! More

Great Customer Service Even though is was Saturday and staff was low, I was still greeted with Great Customer Service. I expected a wait time to be a little longer than usu Even though is was Saturday and staff was low, I was still greeted with Great Customer Service. I expected a wait time to be a little longer than usual but this was not the case. They also took care of a recall upgrade that I was not aware of. More

AMAZING SERVICE Friendly, quick and informative every time. Keeps me informed through the whole process. Always very honest. Amazing staff. And never had a poor Friendly, quick and informative every time. Keeps me informed through the whole process. Always very honest. Amazing staff. And never had a poor experience. Many thanks to CJ and the whole staff at Fuccillo Kia. More

Excellent service and communication. Will definitely be going back for future servicing CJ is great to work with and the technicians do a great job going back for future servicing CJ is great to work with and the technicians do a great job More

I have not been happier with a dealership ever. Fucillo I have not been happier with a dealership ever. Fucillo goes above and beyond to make every interaction whether it is sales or service to meet and e I have not been happier with a dealership ever. Fucillo goes above and beyond to make every interaction whether it is sales or service to meet and exceed all expectations! The level of customer service is by far the best. Congratulations on your daily success. More

HARASSED FOR INCORRECT BILL MADE APPOINTMENT FOR REPAIR WORK. I GOT THERE ON TIME. TOOK HOURS TO GET MY CAR IN AND FIXED. FAR LONGER THAN PROMISED. THEN I PAY THE BILL AND DR MADE APPOINTMENT FOR REPAIR WORK. I GOT THERE ON TIME. TOOK HOURS TO GET MY CAR IN AND FIXED. FAR LONGER THAN PROMISED. THEN I PAY THE BILL AND DRIVE OFF. THE NEXT DAY I GET A CALL THAT THEY DIDN'T BILL BE CORRECTLY AND THAT I OWE THEM ANOTHER $50. NOT ONLY IS SUCH BEHAVIOR OUTRAGEOUS AND PROBABLY A SCAM RUN BY FUCCILLO BUT FRANKLY, THEY OWED ME FOR WASTING MY TIME. SO I IGNORED IT. THEY CONTINUED TO MAIL BILLS AND THEN TURNED IT OVER TO A COLLECTION AGENCY. I PAID IT RECENTLY BECAUSE THE ADDITIONAL PAYMENT WAS SO SMALL IT WASN'T WORTH HIRING AN ATTORNEY BUT I PLAN TO SPEAK WITH MY ATTORNEY TO SEE IF I HAVE ANY OPTIONS. THE MAINTENANCE AND REPAIR WERE FINE BUT THE BILLING WAS JUST PLAIN NEGLIGENT. IF I WAS FUCCILLO I WOULD HAVE ABSORBED THAT EXTRA CHARGE. THEY HAVE LOST A CUSTOMER WHO BOUGHT A CAR FROM THEM AND HAD A FAIR AMOUNT OF WORK DONE THERE AS WELL. WAS THAT $50 REALLY WORTH IT? More

Friendly and quick We brought our car in to be serviced. I cannot remember the name of the gentleman who helped us but he was very friendly. We were in and out within We brought our car in to be serviced. I cannot remember the name of the gentleman who helped us but he was very friendly. We were in and out within an hour. Always have a good experience at Fuccillo Kia. More

Lease a suv Everything was great. Very friendly staff. Very personable. I went there with the intentions of leasing a car and ended up getting an SUV for just a l Everything was great. Very friendly staff. Very personable. I went there with the intentions of leasing a car and ended up getting an SUV for just a little more money. I’m happy with my purchase. More

I was in and out less then an hour Mikayla was very helpful and and very friendly and knows what he is doing and I was out within reasonable time I I would recommend all my friends th Mikayla was very helpful and and very friendly and knows what he is doing and I was out within reasonable time I I would recommend all my friends there any time More