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Matthews Kia of Schenectady - Service Center

Schenectady, NY

2.4
144 Reviews

144 Reviews of Matthews Kia of Schenectady - Service Center

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April 29, 2020

Excellent service! Fast, professional & friendly! Initially I chose to lease with Fuccillo Kia for the car & the price. Now I'll be leasing all my cars with you for the excellent experience ie cars, More

by ESCROKID
Recommend Dealer
Yes
Employees Worked With
Vanie Yassim
May 04, 2020 -

Matthews Kia of Schenectady responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Ed Dupuis, edd@fuccillo.com

April 29, 2020

very good service had a maintaince visit at 10:30 am on tues. april 28th and got there at 10:20 and they took in my car and did a check on all normal parts and an oil More

by STRO3442
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
got no names
May 04, 2020 -

Matthews Kia of Schenectady responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Ed Dupuis, edd@fuccillo.com

April 29, 2020

A large reason I chose to buy another Kia from this dealership was due to the service department. They have always been professional, courteous, and considerate of my time as well as willing to take ti More

by NC
Recommend Dealer
Yes
Employees Worked With
Kenny
May 04, 2020 -

Matthews Kia of Schenectady responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Ed Dupuis, edd@fuccillo.com

April 26, 2020

The inspection process was fast and efficient in spite of the current situation with the coronavirus. Everyone was helpful and friendly. A+ to everyone who was involved. More

by robert.jones.schenectady
Recommend Dealer
Yes
Employees Worked With
Service
Apr 28, 2020 -

Matthews Kia of Schenectady responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Ed Dupuis, edd@fuccillo.com

April 25, 2020

I have purchased 3 new cars from this dealership, I am very happy with the dealer , the Kia car and the people at the dealership. Just keep up the huge work you do More

by SARATOGAGLASS
Recommend Dealer
Yes
Employees Worked With
Tiffany Collins, Krystin Strand
Apr 27, 2020 -

Matthews Kia of Schenectady responded

We really appreciate your feedback! We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. All the best, Ed Dupuis, edd@fuccillo.com

April 21, 2020

Very one went above and beyond for us. You have a special guy in service and his name is Kenny. Thank you again for all you do More

by MCLATHAM1999
Recommend Dealer
Yes
Employees Worked With
Kenny
Apr 22, 2020 -

Matthews Kia of Schenectady responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Ed Dupuis, edd@fuccillo.com

April 16, 2020

I was grateful for the email reminder that I had service due- and offered pick up & drop off. This service is above & beyond what I expected& so appreciated during these crazy times!! Thank you!! More

by GRANDMA.MAIN
Recommend Dealer
Yes
Employees Worked With
Service
Apr 21, 2020 -

Matthews Kia of Schenectady responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Ed Dupuis, edd@fuccillo.com

April 10, 2020

Always thoughtful, informative, and efficient! Knowledgeable about my issue and protocol surrounding it! In and out within 30 minutes! Thanks kenny and staff! Good job More

by LADYINRED059
Recommend Dealer
Yes
Employees Worked With
Tiffany Collins
Apr 15, 2020 -

Matthews Kia of Schenectady responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Ed Dupuis, edd@fuccillo.com

April 08, 2020

Fuccillo Kia Always has time for me I needed a NYS inspection and even with the limited appointment times and staff inspired by social distancing, Kias Service department was able to acc More

by kstrand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Dupuis, Krystin Strand, Freddy Pacheco
Apr 22, 2020 -

Matthews Kia of Schenectady responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Ed Dupuis, edd@fuccillo.com

March 27, 2020

No hassles at all with the service my leased Optima. Parts were under warranty and the service dept kept clear, open communication about the simple fixes. More

by HELENONORATO17
Recommend Dealer
Yes
Employees Worked With
David Miller
Apr 08, 2020 -

Matthews Kia of Schenectady responded

Thank you for the feedback! We are happy to hear about your positive experience at Fuccillo Kia of Schenectady, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Ed Dupuis, edd@fuccillo.com

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