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Matthews Kia of Schenectady - Service Center

Schenectady, NY

2.4
144 Reviews

144 Reviews of Matthews Kia of Schenectady - Service Center

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June 06, 2020

I went in for an Inspection and service on my sorento it was fast easy and convenient. CJ give me a detailed explanation on the service that was preformed on my vehicle. Thank you CJ for your great customer More

by AMANDA.DANDERSON
Recommend Dealer
Yes
Employees Worked With
Andrew Porter
Jun 10, 2020 -

Matthews Kia of Schenectady responded

We really appreciate your feedback, Amanda. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Ed Dupuis, edd@fuccillo.com

June 06, 2020

I don't like being forced to write down an amount of numbers words for of you just surf ice it that I didn't have any problems More

by STEVEREDPT
Recommend Dealer
Yes
Employees Worked With
Kenny
Jun 10, 2020 -

Matthews Kia of Schenectady responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Ed Dupuis, edd@fuccillo.com

June 06, 2020

The service was fast, and the quality of the service was excellent. The exemplary customer care ewes demonstrated by constant communication with updates. The cost was reasonable. More

by GHOFFMA1
Recommend Dealer
Yes
Employees Worked With
Kenny
Jun 10, 2020 -

Matthews Kia of Schenectady responded

Thank you for the feedback! We are happy to hear about your positive experience at Fuccillo Kia of Schenectady, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Ed Dupuis, edd@fuccillo.com

June 03, 2020

it was grand he kept me up to date with my car also he told me why the engine light and how they will fix it.how long it would take More

by SIXFIVEDD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Morrison
Jun 08, 2020 -

Matthews Kia of Schenectady responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Ed Dupuis, edd@fuccillo.com

May 30, 2020

Well done; efficient Well organized with good accommodation to Covid-19. Man at check-in was very affable and did a good job cleaning car after service. After six year More

by HALLER915
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
do not know names if those in setvice dept.
Jun 03, 2020 -

Matthews Kia of Schenectady responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Fuccillo Kia of Schenectady was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Ed Dupuis, edd@fuccillo.com

May 27, 2020

I love this dealership. Woody sold me my car two years ago! I recently moved to Maryland and I drive here to have my car serviced because I don’t trust anyone but you guys. Thank you! More

by sbooks16
Recommend Dealer
Yes
Employees Worked With
Kenneth in service was great!
Jun 01, 2020 -

Matthews Kia of Schenectady responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Ed Dupuis, edd@fuccillo.com

May 19, 2020

The service department was speedy and very helpful. I needed a QUICK fix and I got one. Missing a cover on my consul for the manual shift override. Called the towing company who blamed the dealershi More

by AVANURSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
May 22, 2020 -

Matthews Kia of Schenectady responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Ed Dupuis, edd@fuccillo.com

May 04, 2020

I have bought several cars from Fuccillo and this was the first time that my first service was not free or car vacuum. Slightly disappointed. More

by JPELKY
Recommend Dealer
Yes
Employees Worked With
Device department
May 04, 2020 -

Matthews Kia of Schenectady responded

Thank you for alerting us of this issue. I would like to assure you that we never intend to do anything but provide the best possible customer service experience. If you are willing to contact us at your convenience, we would be more than happy to further discuss this issue and move forward in a positive direction. Sincerely, Ed Dupuis, edd@fuccillo.com

April 30, 2020

great service This is my second Kia Sportage that I purchased here. The service department has always been excellent as had the sales department. I will continue to More

by STEPHENTERPLAK885
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vanie Yassim
May 04, 2020 -

Matthews Kia of Schenectady responded

Stephen, your feedback is invaluable to our team. We appreciate you taking the time out of your day to leave us this amazing review. Sincerely, Ed Dupuis, edd@fuccillo.com

April 30, 2020

Better than even expected Carolyn was GREAT! Work was clean and efficient. Thank you to mechanics and technicians!! I Love my car! My “baby”! Well taken care of! Quick too... More

by 11STORMYK9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carolyn in Service
May 04, 2020 -

Matthews Kia of Schenectady responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Ed Dupuis, edd@fuccillo.com

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