Matthews Kia of Schenectady - Service Center

Very accommodating & helpful :) I came in to see if I could get an oil change and other services, as recommended. They were very helpful and got me right in, explained what needed to I came in to see if I could get an oil change and other services, as recommended. They were very helpful and got me right in, explained what needed to be completed, had the work completed and sanitized my car afterwards. I would recommend the service dept. at this location for sure :) More

Kenny in service makes Fuccillo! He was very helpful. He was great at calling us and returning phone calls. Thanks so much for making a frustrating car issue turn out to be a great ending. Would definitely was great at calling us and returning phone calls. Thanks so much for making a frustrating car issue turn out to be a great ending. Would definitely bring my car here again if needed. More

Very well managed. People were knowledgeable, friendly, courteous and competent. They are up to date with their computer skills. Making appointments for service are easy and done well courteous and competent. They are up to date with their computer skills. Making appointments for service are easy and done well More

Great customer service every single time I go in to the dealership I’m not I’m pleased with the service as usual wonderful people thank you dealership I’m not I’m pleased with the service as usual wonderful people thank you More

excellent customer service excellent customer service, clean enviroment and all COVID guidlines adhered to. Prompt and courteous service upon check in for service. This deale excellent customer service, clean enviroment and all COVID guidlines adhered to. Prompt and courteous service upon check in for service. This dealership goes the extra mile in provideing courteous, efficient service. Thank you More

Called spur of moment for an oil change. Told me to come right down. They fit me in. I was in and out under 40 Minutes. right down. They fit me in. I was in and out under 40 Minutes. More

Replacement Parts AFter paying for and ordering replacement parts, scheduling the visit all went well. CJ was very attentive and helpful. I was glad I could pay for par AFter paying for and ordering replacement parts, scheduling the visit all went well. CJ was very attentive and helpful. I was glad I could pay for parts over the phone with a credit card. More

Ken Morrison greeted me, he was friendly and knowledgeable and the vehicle was sanitized, which included the outside door handle, so it was delivered in better condition than when I came in. Tha knowledgeable and the vehicle was sanitized, which included the outside door handle, so it was delivered in better condition than when I came in. Thank you More

Thank you Kenny for helping this out-of-towner! A shout out to Kenny Morrison and the Fuccillo Kia team. While driving up from NC to visit my mother road debris damaged my air conditioner condenser. A shout out to Kenny Morrison and the Fuccillo Kia team. While driving up from NC to visit my mother road debris damaged my air conditioner condenser. I had my sister call ahead to schedule an appointment upon my arrival in NY. The problem was promptly diagnosed and the part number provided for my NC dealership since I had to return home the next day. Wish I could have stayed to get it fixed in NY because the labor rate at Fuccillo was $24 less per hour than my NC dealership. All the best to the Fuccillo folks. Good people. More

Fast service I dropped my car off Sunday using the drop box.. the reason I brought it in was, when I would go to start it at times it wouldn't start and I would wi I dropped my car off Sunday using the drop box.. the reason I brought it in was, when I would go to start it at times it wouldn't start and I would wiggle the shifter, and sometimes start right up. This was happening more frequent, so it was time to bring it in. Kenny from your location called about 8:30 with a quote of almost 1000.00 saying it needed a new starter and the neutral safety switch. We said no, we would come and get it..he said I would have to pay $140.00 since it was looked at ok.. then he called back about 1/2 hour later, with a price of about $875.00, we said no again.. he called back a third time, at this time I had my husband talk to him, Kenny told my husband it didn't need a starter just the switch but it mat need a starter some day down the line, and gave a quote of about $340.00. We gave the go ahead to have it done. During these difficult times, I think it was horrible to say I needed a part that was NOT at all necessary.. this gives repair shops a bad name More