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Matthews Kia of Schenectady - Service Center

Schenectady, NY

2.4
144 Reviews

144 Reviews of Matthews Kia of Schenectady - Service Center

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October 06, 2020

Very disappointed with my recent visit to Fuccillo Kia in Schnectady !! Took my vehicle in for an inspection, service tech Eduardo who worked on my vehicle said it would not pass inspection due to a list of More

by Jenn
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Service Department
Oct 08, 2020 -

Matthews Kia of Schenectady responded

Jenn Thank you for taking the time to leave a review about your experience. We would appreciate the opportunity to discuss the details of this situation. Please feel free to email me at kstrand@fuccillo.com and we will do our best to make this right. I hope to hear from you soon. Krystin Strand Fuccillo Kia of Schenectady

September 30, 2020

My fourth Fucillo car in a row. Lance in Service at Amsterdam Dealership is the reason we keep coming back. Also, my current salesman Woody is a great credit to your company. Great Guy. More

by NOKNEES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian in finance , Harold Wood
Oct 08, 2020 -

Matthews Kia of Schenectady responded

We’re happy you had a great experience with us! Our team works hard to go the extra mile for all our valued guests. We hope to see you here again down the road!

July 15, 2020

Had oil change, rotate tires and cooling system done. Personnel very helpful. Service done in a little over estimated time. Very pleased that car was sanitized before he would let me have the car. Than More

by metawillis111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
do not recognize any of the employees.
July 11, 2020

Customer service is very good thank you for helping we really appreciate and we will recommend Kia dealer so anyone who need a vehicle thanks More

by LALMAN349
Recommend Dealer
Yes
Employees Worked With
Vanie Yassim
July 09, 2020

Fuccillo Kia is the best place to buy a car it's like a big family in there I love coming fuccillo Kia service department to fix my optima that's my third car and I'm very happy More

by OPTIMA926
Recommend Dealer
Yes
Employees Worked With
C J, Carol, Rob, Veronica
Jul 09, 2020 -

Matthews Kia of Schenectady responded

Thank you so much for the awesome feedback! I am so glad you had such a positive experience with our Service Department! Please let us know if you need anything in the future! Krystin Strand Customer Relations Manager (518) 847-0800

July 08, 2020

Having to return made me question everything but the second time around staff was friendly professional and explained everything to me! They told me I would be there for a while but I was in and out. An More

by JMVB270273
Recommend Dealer
Yes
Employees Worked With
Kenneth in service
Jul 09, 2020 -

Matthews Kia of Schenectady responded

I am so glad we were able to give you a positive experience, though I am sorry that your first was not ideal! Please let us know how we can continue to improve! Krystin Strand Customer Relations Manager (518) 847-0800

July 08, 2020

maint on 2017 soul always able to get right in with exteneded service hours,sales and service always go above and beyond to insure everything is explained,very thorough More

by EDD3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
cj fonda
Jul 09, 2020 -

Matthews Kia of Schenectady responded

Thank you so much for the awesome feedback! Please let us know if you need anything in the future! Krystin Strand Customer Relations Manager (518) 847-0800

July 05, 2020

Always prompt service I never have any issues. All three of my kias were serviced there will continue to purchase and use the service keep up the good work More

by MTJC49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Sanigular
July 02, 2020

excellent service always. always best of service with any car that i have brought in the other car was from Lia Kia which i bought in 2006 and you always kept it running so t More

by AHARDING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
can not remember names.
Jul 08, 2020 -

Matthews Kia of Schenectady responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Fuccillo Kia of Schenectady was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Ed Dupuis, edd@fuccillo.com

July 01, 2020

My car went in at the appointed time and it took exactly how long the service agent said it would. I was pleased with the service department. It was easy to make an appointment. More

by POLLY ORTIZ
Recommend Dealer
Yes
Employees Worked With
Kenneth Morrison.
Jul 01, 2020 -

Matthews Kia of Schenectady responded

Thank you so much for sharing your experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from our team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Ed Dupuis, edd@fuccillo.com