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Matthews Kia of Schenectady - Service Center
Schenectady, NY
144 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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144 Reviews of Matthews Kia of Schenectady - Service Center
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December 11, 2021
Been going to this location for years And got my car new here and then get the run around by the service professionals about damage there was nonexistent just so they can deny my claim was forced to repair here and then get the run around by the service professionals about damage there was nonexistent just so they can deny my claim was forced to repair the car at another dealership even though the car was under warranty due to our crack in the front bumper I have nothing to do with the actual part. I would never suggest that anybody go to the dealership as they were rude and unprofessional and thought it was funny to make fun of me and tell me that things could pass when clearly they would fail inspection. I was given a run around for over two months trying to get a covered under warranty and continually lied to about some guy who was going to come look at the car from a market warranty office.I would suggest you go to a different dealership I have never seen a dealership with a bunch of people who wasted your time and so rude. More
by Halowarrior212
Employees Worked With
Caroline Lattimore and other service individuals
Verified CustomerAugust 03, 2021
It took them 2 months to replace the engine. When we got the car back and drove it felt like it was sliding on ice. We took it back to the dealer and was told that it was the right shock. When I went to hav the car back and drove it felt like it was sliding on ice. We took it back to the dealer and was told that it was the right shock. When I went to have it replace at another garage they had informed me that the engine bolts were loose and that what was causing to feel like it was on ice. When I called Fuccillo Kia about it, there response was "Sorry'. More
by moose
Employees Worked With
Kenny
May 11, 2021
I had an oil change & tire rotation on 5/6WORST service I had an oil change & tire rotation on 5/6 WORST service visit in my life! 10:30 appointment, took my vehicle @ 11:15. After completion, vehicle sa I had an oil change & tire rotation on 5/6 WORST service visit in my life! 10:30 appointment, took my vehicle @ 11:15. After completion, vehicle sat outside for at least a half hour before someone came to get me. Tire rotation never took place, but was charged for it! I was reimbursed. Service desk ciaos, one person. Service manager unavailable, "will call you". He's been "in a meeting" since last Thursday! Still have not heard from him! General manager also "in a meeting" Bunch of BS!!! More
by estaroba
Employees Worked With
Christopher Fonda
March 03, 2021
The dealership and salesman woody were excellent. Woody really knew what he was doing. I walked in for an oil changed and drove out in a new car. really knew what he was doing. I walked in for an oil changed and drove out in a new car. More
by ANTERIKA17
Employees Worked With
Woody, Harold Wood
February 22, 2021
The service team at Fucillo Kia in Schenectady is terrible. Don’t accuse customers of going to someplace else to get their car serviced, when YOU put the wrong parts on to begin with. Don’t tell your terrible. Don’t accuse customers of going to someplace else to get their car serviced, when YOU put the wrong parts on to begin with. Don’t tell your customers there’s nothing wrong with their car when they bring it in, when there actually IS. Our vehicle was at your shop for THREE MONTHS, while we still had to PAY our monthly payments and you still didn’t even fix the car correctly. Do you make it a habit of accusing customers of things? How about accusing your own service techs? More
by Tattoolxllove
Employees Worked With
The entire service department. Zero stars.
January 18, 2021
I had a 2012 Kia Sedona for 5 almost 6 years. Never had any major issues with it. It ran great. Paid off the loan in September. Was planning on using the extra money towards credit cards. In October I brou any major issues with it. It ran great. Paid off the loan in September. Was planning on using the extra money towards credit cards. In October I brought the van to Fuccillo Kia in Schenectady for a recall. I don't know anything about cars myself, but the recall had something to do with the fuel system (my receipt says fuel delivery pipe). About a month later the van stalled on the way to the store. I turned back the key and tried to restart the engine. It tried to start. It would even start up and then shut off again after a few seconds. I called my Uncle and he came and looked at it. He said it sounded like it wasn't getting fuel to the engine. I thought back and remembered about the recall and had the van towed up to Fuccillo. They said it didn't have anything to do with the work they did on it. I waited to hear back from them about the issue and nothing. Called them, they said they hadn't had a chance to look at it yet. So, tell me how they knew it didn't have anything to do with what they previously worked on, if they hadn't looked at it yet. Anyway, for 2 weeks every time we called about the status of my vehicle, we were told, "I'm sorry, we haven't had a chance to look at it yet." They said they were short staffed. When they did FINALLY get to it, we were first told it was the fuel pump. Then they called back again and said it wasn't the fuel pump it was something else. I don't know what it was, but it was going to cost $2000 to fix and if they started taking things apart and found more issues it would cost more...according to them. My guess is, it was whatever they "fixed" for the recall. However, like I said, I don't know anything about that kind of stuff. So, we decided to see if they would give us anything for a trade in. My mother drove me to Fuccillo, they gave us $500 for the trade in. Fine. Whatever. Got a 2016 Honda Odyssey. Hadn't even had it a whole month and something was going on with it already. Had it towed to Fuccillo because that was where we bought it and it was supposed to be under the used car warranty. We called ahead of time to let them know we were bringing it in. The next day, they tell me I'm better off taking it to a Honda dealer. So, I had it towed...again. The Honda dealership tells me the radiator hose came off and the clamp wasn't on it. He said he called Fuccillo to talk to them about it. I don't know the details of the conversation, but he said they weren't very nice to him. I do NOT reccomended this place to anyone. Please, save yourself the hassle and go somewhere else. Sure they may be nice when you are buying a vehicle from them, but after that forget it. I'm reporting them to the Better Business Bureau. We shouldn't have had to pay over $300 (for the fix plus the second tow) to get a $2 clamp put on a hose that they should've made sure was good before selling the vehicle. They have lost me as a customer. My mother, who has purchased 7 vehicles from different Fuccillo locations over the years, also said she will not buy from any Fuccillo again. The salesperson we worked with is not on the list so I chose one at random because it wouldn't let me not choose one. The person we worked with is Matt. I do not remember his last name. More
by Drgnrose24
Employees Worked With
Matt, Mike Costello
January 18, 2021
Brought my Sportage in for service and the actual cost and time to complete were even better than the estimate. Great work, done quickly! Thanks! and time to complete were even better than the estimate. Great work, done quickly! Thanks! More
by Laurie001
Employees Worked With
Tiffany Collins
January 05, 2021
My 2014 Kia Sportage engine blew out @ 64k mi w/a 10yr/100,000mi drive train warranty. I called FUCILLO & still nothing done (2 weeks) 10yr/100,000mi drive train warranty. I called FUCILLO & still nothing done (2 weeks) More
by spirit1931
Employees Worked With
Michael @ customer service , Harold Wood
