Matthews Kia of Schenectady - Service Center

Noise coming from inside engine compartment So I left this service center which sounded more like a sales Center just a few minutes ago. I went in for an oil change and a noise coming from the e So I left this service center which sounded more like a sales Center just a few minutes ago. I went in for an oil change and a noise coming from the engine compartment that sounded like metal on metal. After hearing the service gentleman come out several times selling various services from transmission flushes to brake checks he then came over to me asking if he can do a tire alignment so that they can hear the noise better. They said it is very faint and sometimes normal for Kias which I've owned four of now... I'm not unless it becomes more pronounced it shouldn't be a problem. Let me translate that this is covered under the bumper to bumper warranty and we would prefer not to get into it right now because we can't sell you another service. I declined a tire alignment and simply said finish the oil change I left there luckily only being charged $44. This was after the two to three people before meets were charged 800 250 and $360. I will go to a reputable Kia service center and I am sure I will get this fixed I have a quick 15 seconds of video where the noise is obvious when my seven-year-old little girl says Dad what's that sound coming from the car. I will get it fixed and I will not go back to Fuccillo for anything. Feel free to delete me from your records Billy. More

Terrible Customer Service. I bought a 2013 Kia Forte from Fuccillo. I had a great experience and was more than happy to send them business. I am loyal customer till the end. I I bought a 2013 Kia Forte from Fuccillo. I had a great experience and was more than happy to send them business. I am loyal customer till the end. I found out that loyalty doesn't mean anything to be a big business like Fuccillo. I went to get a replacement inspection sticker and was told that my car didn't not past inspection. The crazy thing is I was just there 2 weeks before to get my inspection and was told I needed a back bulb replaced to past inspection. No problem. So when I come back, I was told another back light is out and they had to order it. So no replacement sticker. Ok, that was too suspicious to me. I wanted to speak to a manager, instead I got the run around. Spoke to a rude girl from the service dept and she was nasty because I questioned my situation. Long story short, I AM DONE WITH FUCCILLO. Customer service is important and how you deal with customers is what makes them want to return. More

Terrible Service After service that took over 10 days, the car heated less that 1/4 mile from dealer ship. the bill was for $1510.00 and over half of the problems wer After service that took over 10 days, the car heated less that 1/4 mile from dealer ship. the bill was for $1510.00 and over half of the problems were not fixed. Had to have the car towed to another collision service to have it fixed. Fuccillo advisor said it must have been a coincidence. Presently the car is being serviced and is ready to roll by H&V Collision. The bill there was another $2000.00 worth of repairs. The advisor's name is Christopher Fonda. I recommend employees such a this a "pink slip". I will never do business with Fuccillo again at any of their dealerships! More

Indifferent Service Department I received a Hyundai recall notice because of a faulty coil spring that could damage the tire while driving. Hyundai indicated the replacement part w I received a Hyundai recall notice because of a faulty coil spring that could damage the tire while driving. Hyundai indicated the replacement part was not yet available but owners could have their cars inspected to assess their coil spring condition. I called Fuccillo in Schenectady where I bought the car for an appointment. The woman said that an inspection wouldn't be necessary because any problem with the coil spring would have been seen when I had my last annual vehicle inspection. I wasn't confident that that would be uncovered in a routine vehicle inspection and asked for an appointment to come in. Through a haughty attitude, she said she would have to have her manager get back to me. A gentleman returned my call and, believe it or not, admitted that he didn't know how to inspect for a faulty coil spring and would have to contact Hyundai headquarters. He still hasn't gotten back to me. Obviously, haughty woman was instructed to just get rid of me. So beware Fuccillo customers, you may find a "huge deal" but you may also find an indifferent service department with no interest whatsoever in the safety of your automobile. And, oh yes, I called Lia Hyundai in Albany and have an appointment for Monday - no problems. More