Matthews Kia of Schenectady - Service Center

5K Service Fast, comprehensive, look - ahead recommendations for future visits/upcoming maintenance. Good explanations of work and why. Waiting area and coffee n Fast, comprehensive, look - ahead recommendations for future visits/upcoming maintenance. Good explanations of work and why. Waiting area and coffee nice. Free WiFi allows work/surfing while waiting. More

Always well taken care of Pulled in with my Sorrento and head into service and greeted. Exchanged keys and info and waited. In a decent time frame, tires rotated, oil changed a Pulled in with my Sorrento and head into service and greeted. Exchanged keys and info and waited. In a decent time frame, tires rotated, oil changed and fluids topped and car computer updated. My car was not purchased from Fuccillo this time around rather Destination and they could not fit me in. I had to hear technicians were down and even though my service reminder was never set and I was over a lot for my oil change, they could still not fit me in. I was told go to a Jiffy Lube! I immediately called Fuccillo because for the past 3 years with my first Sorrento, they never let me down and sure enough they still have not! Love it-thank you for fitting us in so my family and I could travel the next day on vacation with my mind at ease. More

Good experience Fast and professional service by your staff. Very courteous and thorough. All of my questions and concerns were addressed. The waiting area is very Fast and professional service by your staff. Very courteous and thorough. All of my questions and concerns were addressed. The waiting area is very clean and comfortable. More

Quick oil change. Earlier than my appointment counter people fast cashier fast. I like it will definitely be service my vehicle here again. This is my sec oil change. Earlier than my appointment counter people fast cashier fast. I like it will definitely be service my vehicle here again. This is my second car from this dealership no problems More

Very pleased!! Had oil change, tire rotation, NYS inspection. I was in and out about a half hrs time. Thanks Ken at the service desk for a great experience that you Had oil change, tire rotation, NYS inspection. I was in and out about a half hrs time. Thanks Ken at the service desk for a great experience that you don't find at other dealerships. More

Short wait time Work was completed quickly and my wait time was only about 15 minutes to fix a blower fan. Shortest wait time ever. Friendly and courteous service de Work was completed quickly and my wait time was only about 15 minutes to fix a blower fan. Shortest wait time ever. Friendly and courteous service desk personnel. Inflated my tires as requested. More

Engine Splash Shield My engine splash shield was falling off my car, caused by a different shop doing an oil change. While there were many unforeseen complications, Mr. Mo My engine splash shield was falling off my car, caused by a different shop doing an oil change. While there were many unforeseen complications, Mr. Morrison did his best to provide me with great service and a new splash shield. I appreciate his patience and kindness throughout my experience. More

2 times - oil change, inspection Twice in last year, scheduled maintenance (simple oil change, tire rotation, state inspection). Both times, the services took well over 2 hours. When Twice in last year, scheduled maintenance (simple oil change, tire rotation, state inspection). Both times, the services took well over 2 hours. When asking for updates after roughly 90 minutes, there was a scramble to figure out why my vehicle wasn't completed or in for services yet. In both cases, no apology or explanation given. More

Friendly and on time service They did what they said they would and on time. Didn't keep us waiting longer than we had to. Good experience both times I had service done They did what they said they would and on time. Didn't keep us waiting longer than we had to. Good experience both times I had service done More

Slow service, bad communication I dropped my car off Thursday night. Had to call multiple times. Car wasn’t done til Monday st noon. Other things wrong but didn’t suggest it to me. I I dropped my car off Thursday night. Had to call multiple times. Car wasn’t done til Monday st noon. Other things wrong but didn’t suggest it to me. It was on the checklist I was given on the way out. I understand how busy the service department is but need better communication. More