Matthews Kia of Schenectady

Terrible Customer Service. I bought a 2013 Kia Forte from Fuccillo. I had a great experience and was more than happy to send them business. I am loyal customer till the end. I I bought a 2013 Kia Forte from Fuccillo. I had a great experience and was more than happy to send them business. I am loyal customer till the end. I found out that loyalty doesn't mean anything to be a big business like Fuccillo. I went to get a replacement inspection sticker and was told that my car didn't not past inspection. The crazy thing is I was just there 2 weeks before to get my inspection and was told I needed a back bulb replaced to past inspection. No problem. So when I come back, I was told another back light is out and they had to order it. So no replacement sticker. Ok, that was too suspicious to me. I wanted to speak to a manager, instead I got the run around. Spoke to a rude girl from the service dept and she was nasty because I questioned my situation. Long story short, I AM DONE WITH FUCCILLO. Customer service is important and how you deal with customers is what makes them want to return. More

Terrible Service After service that took over 10 days, the car heated less that 1/4 mile from dealer ship. the bill was for $1510.00 and over half of the problems wer After service that took over 10 days, the car heated less that 1/4 mile from dealer ship. the bill was for $1510.00 and over half of the problems were not fixed. Had to have the car towed to another collision service to have it fixed. Fuccillo advisor said it must have been a coincidence. Presently the car is being serviced and is ready to roll by H&V Collision. The bill there was another $2000.00 worth of repairs. The advisor's name is Christopher Fonda. I recommend employees such a this a "pink slip". I will never do business with Fuccillo again at any of their dealerships! More

Worse sales experience morally and ethically Horrible experience, high pressured sales and deceitful. My father went in for an oil change on a leased Kia. He mentioned an automatic would be bette Horrible experience, high pressured sales and deceitful. My father went in for an oil change on a leased Kia. He mentioned an automatic would be better. He calls me the next day upset and embarrassed and tells me they sold him another standard and a car too small for him to fit in. The worse part they had him finance the 4 1/2 years of the lease he was breaking. He did not need a new car let alone another standard. He still had 4 1/2 years left on his current lease. They pressured him into a sale and took advantage of an elderly person who was alone and talked him into something. They only told him what the new payment would be and did not mention having to pay the old lease. He is on a fixed income and can not afford higher payments. The next day he tried to get his old lease back but could not. I had to get involved and he now has an automatic with even higher payments that I have to help him pay.. No one WOULD finance 4/12 years of an old lease. As he had signed the sales contract, he had 2 choices keep the car he just bought and is too low to the ground or get one he can drive. I have never dealt with such a deceitful sales person. What they did is morally despicable and something my dad will have to live with for 84 months!! Please beware if you purchase a car from them and do not send a person alone to the dealership! More

You just can not beat Fuccillo Kia of Schenectady We had a car fire that was awful and ad always Billy Fuccillo Kia and George Brophy salesman are amazing. They got me into a brand new car for the sam We had a car fire that was awful and ad always Billy Fuccillo Kia and George Brophy salesman are amazing. They got me into a brand new car for the same payment I was making. They are the most amazing. This is why I have purchased 5 automobiles from this dealership and from George. Great dealership. More

Rude sales representatives They wanted to give me a crap price on my vehicle and then after I kept telling them no they went up 3 times on the price, i politely told them that i They wanted to give me a crap price on my vehicle and then after I kept telling them no they went up 3 times on the price, i politely told them that it just wasn't in my best interest. I went with my husband where they continuously ignored me to talk to him when it was my vehicle and my money that was being spent. And then the manager called me to pretty much be rude and tell me that my ideals were unrealistic because I didn't want to pay more than $240 for a car payment each month. Overall each and every salesperson in that place was rude and ignorant and I would never ever tell anybody to go there. More

Just Great from start to finish We have bought 5 New Cars from Fuccillos Kia in Schenectady. From the sale to the service it has been Great. The Staff of people have A1 very knowled We have bought 5 New Cars from Fuccillos Kia in Schenectady. From the sale to the service it has been Great. The Staff of people have A1 very knowledgeable, and helpful. We recommend them 100 percent. More

Indifferent Service Department I received a Hyundai recall notice because of a faulty coil spring that could damage the tire while driving. Hyundai indicated the replacement part w I received a Hyundai recall notice because of a faulty coil spring that could damage the tire while driving. Hyundai indicated the replacement part was not yet available but owners could have their cars inspected to assess their coil spring condition. I called Fuccillo in Schenectady where I bought the car for an appointment. The woman said that an inspection wouldn't be necessary because any problem with the coil spring would have been seen when I had my last annual vehicle inspection. I wasn't confident that that would be uncovered in a routine vehicle inspection and asked for an appointment to come in. Through a haughty attitude, she said she would have to have her manager get back to me. A gentleman returned my call and, believe it or not, admitted that he didn't know how to inspect for a faulty coil spring and would have to contact Hyundai headquarters. He still hasn't gotten back to me. Obviously, haughty woman was instructed to just get rid of me. So beware Fuccillo customers, you may find a "huge deal" but you may also find an indifferent service department with no interest whatsoever in the safety of your automobile. And, oh yes, I called Lia Hyundai in Albany and have an appointment for Monday - no problems. More

Worst experience buying a new car in my life. Gave me the run around after the sale and didn't keep any of his promises about the vehicle, all he wanted was his commission check. run around after the sale and didn't keep any of his promises about the vehicle, all he wanted was his commission check. More

After having a bad experience at a Kia dealership in Springfield, MA on Saturday I went to Fuccillo Kia the next day on Sunday and walking out with a brand new 2013 Soul! I couldn't have asked for a bet Springfield, MA on Saturday I went to Fuccillo Kia the next day on Sunday and walking out with a brand new 2013 Soul! I couldn't have asked for a better customer service and they went above and beyond to make me feel comfortable. I would recommend this dealership to anyone who is looking for a Kia. I LOVE my Soul and I am a very happy customer! More

This was my second time buying a car from Fuccillo Kia. I had a very positive experience about three years ago, so I decided to give this dealership a shot again when I was ready to replace my second vehicle had a very positive experience about three years ago, so I decided to give this dealership a shot again when I was ready to replace my second vehicle. I walked into the dealership with a good idea of what I wanted. I talked with a salesman(Michael) and told him what I was looking for. He was very quick to bring around the car that I wanted to look at. During the test drive he was very knowledgeable about the car and explained things very well. We worked out a fair price for the car, and I was also given a good price on my trade in. This all took place very close to the time the dealership was closing so none of the paperwork could be finalized that night. They took all the information they needed and accommodated me by letting me take the car home that night anyway. I went back the next day and finished up the paperwork and drove home a happy new car owner. The overall experience was very positive and I will more than likely continue to buy cars from this dealership in the future. More