Matthews Kia of Schenectady

Still going strong. I have two Kia’s, a 2003 Sorento and 2007 Spectra5. They run like new because of the excellent service they continue to get from the service departme I have two Kia’s, a 2003 Sorento and 2007 Spectra5. They run like new because of the excellent service they continue to get from the service department at Fuccillo Kia. Service advisors talk to me and address all concerns. I have complete confidence in my Kias and this service department helps me keep it. More

First maintenance check-up on new Sorento. I showed up for my appointment for my first maintenance on my new KIA Sorento. I was greeted at the service desk. The needed maintenance check was d I showed up for my appointment for my first maintenance on my new KIA Sorento. I was greeted at the service desk. The needed maintenance check was done in a short amount of time with no issues or delays. The service person in charge was very cordial and thorough and answered a number of questions that I had regarding my vehicle. More

I thought it was me! Lol I went to Kia for information. POOR customer service. Told to apply directly to Kia. Thought you had over 100 banks? Ill try elsewhere. Adios I went to Kia for information. POOR customer service. Told to apply directly to Kia. Thought you had over 100 banks? Ill try elsewhere. Adios More

WOW!!! Awful Billy Fuccillo!!!!!! I was just in to your Schenectady Kia store and I have to say that was the absolute worst customer service I have ever had in Billy Fuccillo!!!!!! I was just in to your Schenectady Kia store and I have to say that was the absolute worst customer service I have ever had in my life from any car dealership. I told them I was in there to do an appraisal on my car nobody even got off their xxxxx to even say Hi to me to her or to even come talk to me. I just came back from your Florida store in Cape coral and I wanted to buy a car but I didn't have my trade and with me when I was in Florida. I have to say that I will never send anybody to Fuccillo evee again. I was told that the appraisal from my car would be whatever it would be on Kelly blue book at the lowest value. I will be buying a car from somewheres else. I am a full time student recovering from cancer and let me tell you that was the absolute worst service I have ever had. On TV you're always saying you're a dealer for the people and your dealerships say otherwise More

Noise coming from inside engine compartment So I left this service center which sounded more like a sales Center just a few minutes ago. I went in for an oil change and a noise coming from the e So I left this service center which sounded more like a sales Center just a few minutes ago. I went in for an oil change and a noise coming from the engine compartment that sounded like metal on metal. After hearing the service gentleman come out several times selling various services from transmission flushes to brake checks he then came over to me asking if he can do a tire alignment so that they can hear the noise better. They said it is very faint and sometimes normal for Kias which I've owned four of now... I'm not unless it becomes more pronounced it shouldn't be a problem. Let me translate that this is covered under the bumper to bumper warranty and we would prefer not to get into it right now because we can't sell you another service. I declined a tire alignment and simply said finish the oil change I left there luckily only being charged $44. This was after the two to three people before meets were charged 800 250 and $360. I will go to a reputable Kia service center and I am sure I will get this fixed I have a quick 15 seconds of video where the noise is obvious when my seven-year-old little girl says Dad what's that sound coming from the car. I will get it fixed and I will not go back to Fuccillo for anything. Feel free to delete me from your records Billy. More

3 strikes and your OUT! Not 1,not 2, but 3 attempts to try and get our initial new car delivery detail and services done and it couldn't get accomplished. We live an hour and Not 1,not 2, but 3 attempts to try and get our initial new car delivery detail and services done and it couldn't get accomplished. We live an hour and 20 mins away from the dealership and Billy the sales manager could give 2 SH*** about the value of our time and effort made to come down on a scheduled time convient for them really to get the job done. A lot of games were played between managers, salesman and detail crew or maybe it was just obvious ignorance and oblivion to the reality that we were actually there for a service to get done... As soon as we signed off on the paperwork for ownership, any form of customer service was a joke. After 2 days of lost wages and 3 migraine headaches its safe to say Fuccilo KIA was a HUGE disappointment! 0 out of 5,No Stars, Thumbs down, Never Again, Don't waste your time, money or effort to do business with this place. It will be a HUGE mistake. More

2015 Kia Sportage Was in to purchase a new car in a hurry had decent credit and was placed into Crescent Bank there go to bank at 11% with 740 credit I was I a rush bec Was in to purchase a new car in a hurry had decent credit and was placed into Crescent Bank there go to bank at 11% with 740 credit I was I a rush because I totaled my car. They took advantage of me in the fine print what a scam no wonder they are almost out of business they a HUGE scammers stay away needless to say kia’s have low to no trade in value buy a lesser Toyota.. More

Fucillo Kia I DO NOT recommend this dealership. The customer service is TERRIBLE!! They only care about the actual deal, afterwards it’s like you disappeared. I w I DO NOT recommend this dealership. The customer service is TERRIBLE!! They only care about the actual deal, afterwards it’s like you disappeared. I went from one lease to another (big mistake) and part of the deal was I did not have to pay for my excess miles but I WAS charged for them. I’ve called and left over 10 messages to correct the mistake but still no response. I even went into the dealership to have this fixed, and nothing was done. I’m currently at the point where I needed to pay for the miles out of pocket because they were going to send me to collections. I wish I never went through the Fucillo Kia dealership. PLEASE pass this to friends/family. More

Rude Sales Staff I recently leased a new Kia from Fuccillo and was "satisfied". When I requested initial assistance with obtaining a 2017 vehicle, the sales staff st I recently leased a new Kia from Fuccillo and was "satisfied". When I requested initial assistance with obtaining a 2017 vehicle, the sales staff started off OK. However, obtaining follow up information was extremely frustrating. I am now working with another KIA dealership. More

Best Kia dealer ever! The staff from Sales to Financing were honest and a pleasure to work with. They guided us in every step of finding the right vehicle with honesty and The staff from Sales to Financing were honest and a pleasure to work with. They guided us in every step of finding the right vehicle with honesty and integrity. Our salesman was Mike B. and he was the best! More