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Matthews Kia of Schenectady

Schenectady, NY

4.7
889 Reviews
At Matthews Kia of Schenectady, we have a great selection of New & Used Kias to give you the absolute best variety in Schenectady, NY! We believe in long-term relationships with our customers and with transparent pricing, your vehicle purchase can be hassle-free and stress-free. Say goodbye to pushy car sales people and hello to Matthews! Matthews Auto has been serving the Southern Tier since 1973 and we have an award-winning reputation. We're all about treating our customers with the respect they deserve, that's why we are still offering fair, transparent prices. At Matthews you won't find mark-up over MSRP, hidden charges OR market rate adjustment fees. Save money and join our exclusive loyalty program Matthews RewardsPlus and save BIG on service or another future vehicle purchase! Download the Matthews App for free in your App Store to access your Matthews Rewards Plus benefits, shop online, schedule your service appointment & MORE! You and your safety are a top priority and we maintain a clean and sanitized environment for all and encourage an appointment to meet with our staff. Not comfortable leaving home? No problem! Shop online and chat with one of our Personal Shoppers who are always reading and willing to help! Plus, we'll buy your car-even if you don't buy from us! Discover Matthews and how Matthews means more. Every Day. Every Way. We look forward to serving you soon!
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3900 State Street

Schenectady, NY

12304

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Showing 889 reviews

July 11, 2019

Always great friendly service Everyone is alway very courteous and I never have to wait in line. The bathrooms are the cleanest of any dealership or service station I have ever vis More

by FLOYDARMLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Woody
Jul 12, 2019 -

Matthews Kia of Schenectady responded

Thanks for the terrific feedback! It is great to hear our team could continuously provide you with a positive experience. We look forward to working with you again soon! Sincerely, Ed Dupuis, edd@fuccillo.com

July 10, 2019

Recall Performed recall inspection quickly. Also performed software upgrade. Lounge area well stocked for your comfort while you wait. Always friendly servi More

by MSPNORTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Morrison
Jul 11, 2019 -

Matthews Kia of Schenectady responded

Thanks for your marvelous review. We are glad to hear our team could provide you with a quick and efficient experience. Sincerely, Ed Dupuis, edd@fuccillo.com

July 10, 2019

2018 Kia Sedona LX Nice used 2018 Kia SedonaLX Fuccillo goes the extra mile to satisfy and cares for you. They follow up to make sure you are happy and have a good exper More

by BRAD.COULTRUP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Potter, Krystin Strand
Jul 10, 2019 -

Matthews Kia of Schenectady responded

Hello Brad, Thank you for taking the time to alert us to your experience. I wanted to let you know I heard your concerns and will be sharing your feedback with my General Manager. Apologizes for the inconvenience! Krystin Strand Business Development Manager (518) 847-0800

Jul 10, 2019 -

Matthews Kia of Schenectady responded

Hello Brad, We value all customers at Fuccillo Kia, in addition to the Oil change and the fuel we spoke about on the phone, Ed is also going to get you that key. Let me know if we can assist further! Krystin Strand Business Development Manager (518) 847-0800

Jul 10, 2019 -

BRAD.COULTRUP responded

Dealer made special effort to make up for error. They heard my concern which I grateful for their reply. They more than made up for my concern. I will be doing business with them in future and now have confidence in them. The extra the did to make up for my concerns show they care and appreciate customers. A+ rating!

Jul 10, 2019 -

Matthews Kia of Schenectady responded

Thank you Brad! Let us know if we can assist further!

July 06, 2019

Great salesman and a great deal This is my third lease from Fuccillo's and I had no hassles!! no pressure!! just a nice easy time. I got a great deal, my salesman, Bryan, I felt, wa More

by CMPEZZI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan L.
Jul 08, 2019 -

Matthews Kia of Schenectady responded

Thank you for taking a moment to share your feedback with us. I'm happy to hear Bryan and our team could provide you with an excellent car buying experience. We appreciate your recommendation and we hope to see you again soon. Take care! Sincerely, Ed Dupuis, edd@fuccillo.com

July 05, 2019

could have done better Andrew Porter was a great salesman but there were some basic things about the car he didn't know. They pushed us to pick up the car as soon as possibl More

by KATYKEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
andrew porter
Jul 05, 2019 -

Matthews Kia of Schenectady responded

Hello KATYKEY Thank you so much for taking the time to provide feed back. We strive to offer the best customer experience we can and I would like to discuss your issues further. Please give me a call! Krystin Strand Business Development Manager (518) 847-0800

July 04, 2019

Kind of ok The was friendly and took care of me, I got a great car. I didn’t like how many times (17) they check my credit the high payments and the force me in More

by SARANMEDINA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Dupuis
Jul 04, 2019 -

Matthews Kia of Schenectady responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Ed Dupuis, edd@fuccillo.com

July 03, 2019

Easy in and out with a Car, Woody was great to work with Very pleased with how quickly we made a deal, The sales team bent over backwards to help with everything. Would highly Recommend this Dealership and l More

by NEWHARTMG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Woody
Jul 03, 2019 -

Matthews Kia of Schenectady responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Ed Dupuis, edd@fuccillo.com

July 02, 2019

Great service! Had an appointment for an inspection, nothing major, but had a family emergency I needed to get back to. They took my car right in and got me out in n More

by Optima4567
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth Morrison
Jul 03, 2019 -

Matthews Kia of Schenectady responded

Thank you for your review. I am glad to hear our team could provide you with a quick and efficient service experience. Please don't hesitate to contact us if we can assist you with any future auto needs. Sincerely, Ed Dupuis, edd@fuccillo.com

July 02, 2019

Renewed Faith in Fuccillo Kia I swore last time I bought a car from this dealership that I wouldn’t be back (all due to the salesman). However, my GPS had other plans. I ended up b More

by Tamika
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph and his manager
Jul 03, 2019 -

Matthews Kia of Schenectady responded

Thank you for your feedback I am pleased to hear that our team took care of you and that everything went very smoothly. Please let us know when we can assist you again. Sincerely, Ed Dupuis, edd@fuccillo.com

July 01, 2019

Prompt I brought it in for inspection in and out in 10 min, the people are friendly. There are always snacks and drinks available for free which is a nice co More

by MECRAZY326
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service person
Jul 01, 2019 -

Matthews Kia of Schenectady responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Ed Dupuis, edd@fuccillo.com

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