Matthews Kia of Schenectady

Friendly and on time service They did what they said they would and on time. Didn't keep us waiting longer than we had to. Good experience both times I had service done They did what they said they would and on time. Didn't keep us waiting longer than we had to. Good experience both times I had service done More

Slow service, bad communication I dropped my car off Thursday night. Had to call multiple times. Car wasn’t done til Monday st noon. Other things wrong but didn’t suggest it to me. I I dropped my car off Thursday night. Had to call multiple times. Car wasn’t done til Monday st noon. Other things wrong but didn’t suggest it to me. It was on the checklist I was given on the way out. I understand how busy the service department is but need better communication. More

Fast, friendly service. The staff are friendly and they take care of the issue at hand. They explain the work that was done, even though I don't always understand everythin The staff are friendly and they take care of the issue at hand. They explain the work that was done, even though I don't always understand everything (not very mechanical). Work is completed fast and efficiently. More

Great service! We worked with Vanie on the purchase of a CPO Kia Niro, and she was wonderful! She helped us get into the car we wanted and was a pleasure to work wit We worked with Vanie on the purchase of a CPO Kia Niro, and she was wonderful! She helped us get into the car we wanted and was a pleasure to work with. Will definitely recommend! More

service visit service rep was thorough and pleasant. Appointment was timely and we will return. We will be trading in our lease soon an d will return to this dealer service rep was thorough and pleasant. Appointment was timely and we will return. We will be trading in our lease soon an d will return to this dealership as they have always been very attentive to customer. More

Long process but it was worth it! Fuccillo Kia was able to upgrade my 2014 Forte LX to a 2019 Forte LXS! Michael was extremely helpful and answered all my questions. My only suggestion Fuccillo Kia was able to upgrade my 2014 Forte LX to a 2019 Forte LXS! Michael was extremely helpful and answered all my questions. My only suggestion is to have 1 sales person per 1 customer at one time, start to finish before they take on other customers. It drew out the process to the point where I was waiting a long time. But of course it was all worth it in the end to get my brand new car. I absolutely love the Forte LXS. It has all the bells and whistles I was asking for & I have confidence again driving a vehicle with a warranty & roadside assistance. More

Great experience, no guesswork Had to decide to buy-out or trade-in my leased vehicle. David was awesome and totally advised the right direction (buy) but I chose to lease a new one Had to decide to buy-out or trade-in my leased vehicle. David was awesome and totally advised the right direction (buy) but I chose to lease a new one. He found me the exact car I wanted (wasn't on the lot) and had it ready in 2 days. I think this was the quickest car purchase ever! More

Service Frank in service at Schenectady branch was very nice and very professional and thorough. He even opened my car door for me. Very nice gentlemen Frank in service at Schenectady branch was very nice and very professional and thorough. He even opened my car door for me. Very nice gentlemen More

Excellent Kenny was pleasant - hard worker! The entire staff at this dealership has been awesome! So much im jealous. I wanna work with such great people. Hap Kenny was pleasant - hard worker! The entire staff at this dealership has been awesome! So much im jealous. I wanna work with such great people. Happy evvironement More

Great Experience Wonderful salesperson; no pressure; was eager to please. They have performed all the service on my previous auto and were also wonderful to work with Wonderful salesperson; no pressure; was eager to please. They have performed all the service on my previous auto and were also wonderful to work with in the service department. More