Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Matthews Kia of Schenectady
Schenectady, NY
863 Reviews
At Matthews Kia of Schenectady, we have a great selection of New & Used Kias to give you the absolute best variety in Schenectady, NY! We believe in long-term relationships with our customers and with transparent pricing, your vehicle purchase can be hassle-free and stress-free. Say goodbye to pushy car sales people and hello to Matthews!
Matthews Auto has been serving the Southern Tier since 1973 and we have an award-winning reputation. We're all about treating our customers with the respect they deserve, that's why we are still offering fair, transparent prices. At Matthews you won't find mark-up over MSRP, hidden charges OR market rate adjustment fees.
Save money and join our exclusive loyalty program Matthews RewardsPlus and save BIG on service or another future vehicle purchase! Download the Matthews App for free in your App Store to access your Matthews Rewards Plus benefits, shop online, schedule your service appointment & MORE!
You and your safety are a top priority and we maintain a clean and sanitized environment for all and encourage an appointment to meet with our staff. Not comfortable leaving home? No problem! Shop online and chat with one of our Personal Shoppers who are always reading and willing to help! Plus, we'll buy your car-even if you don't buy from us!
Discover Matthews and how Matthews means more. Every Day. Every Way.
We look forward to serving you soon!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 863 reviews
October 18, 2024
Jeremiah, William and their team were very polite and attentive. They were very respectful of my wishes and did their best to put me into a car that they believed not only would be a great fit for me, bu attentive. They were very respectful of my wishes and did their best to put me into a car that they believed not only would be a great fit for me, but my growing family also. More
by kyleecarter0913
Verified Customer
October 08, 2024
Excellent service and knowledgeable staff. Buying a new kia sportage sx prestige was an easy process, made easier by my salesman, Christian. I want to thank him and the rest of the crew there Buying a new kia sportage sx prestige was an easy process, made easier by my salesman, Christian. I want to thank him and the rest of the crew there for their hard work and dedication in a field that is challenging to work in. More
by bandersj10
October 04, 2024
The process was very easy. Jaydon was awesome. Took my car home the same day. Jaydon was awesome. Took my car home the same day. More
by ANNAD623
September 29, 2024
Jason and Bryan were great to work with. We are very pleased with the whole process. We are very pleased with the whole process. More
by FETS89
September 24, 2024
Very nice and friendly group of people. Very happy with our experience with this group. Very happy with our experience with this group. More
by octobersky788
Employees Worked With
September 17, 2024
Friendly staff. Was greeted as soon as I walked in and started the sales process. Was greeted as soon as I walked in and started the sales process. More
by KennyHenny
Employees Worked With
September 13, 2024
I brought my Telluride there for a recall repair on 8/2/24. While they were doing the repair, the front radar stopped working and they weren’t able to finish the software update. They didn’t know why 8/2/24. While they were doing the repair, the front radar stopped working and they weren’t able to finish the software update. They didn’t know why or how to fix it, so they sent me home and said they’d call me back the next week once they put a ticket into the main KIA support line. Nobody ever called me back and my front radar has not worked since I brought it there. It did work before then without any problems. I drove 60 miles on the highway using cruise control to bring the car to the dealership when I brought it there on 8/2/24. It worked when I left I there but it has not worked since. After several weeks and several phone calls I finally was able to get it back in to be told that they found damage to the radar and that it must have been in a collision. It has never been in a collision. It have never “bumped” it into anything. I told them this and they replied “well maybe somebody backed into it while it was parked?” Maybe! And maybe it was damaged by you while it was in your lot or in the garage. It worked when I left it in your parking lot, so if there was damage it occurred while it was in your possession so you should fix it and not charge me the $2000 that they quoted me. The customer service throughout all of this has been terrible almost every time I’ve called. (There was one person who was helpful, everybody else did not make any effort to help me find a solution.) I left my keys in the Dropbox the night before the appointment (because my son was home sick from school on the day of the appointment and I didn’t want to be stuck there all day with a sick kid… again, 60 mile drive!). They emailed me the next day at noon, saying I had missed my 9 AM appointment. I called them to let them know the car was in their parking lot and the keys were in their Dropbox. I got a callback about 10 minutes later to let me know that they hadn’t been able to figure out why the radar wasn’t working yet so it might need to stay longer than just one day. I wish I had never brought it to them! More
by LIA.MARTA.BRIGGS
Employees Worked With
Other Employees :
Eddrine Brown
September 12, 2024
Very helpful' it was a pleasant experience would encourage others to go to Matthews kia of schenectady encourage others to go to Matthews kia of schenectady More
by PAULMIERSKI
September 12, 2024
Our best buying experience ever. No pressure and very good salesman in El. Billy was also awesome along with Jeremiah. No pressure and very good salesman in El. Billy was also awesome along with Jeremiah. More
by bsleight
