Matthews Kia of Greece
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday 7:30 AM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday 7:30 AM
Filter Reviews by Keyword
By Type
Showing 562 reviews
Eddie was very helpful, friendly and has answered all of our calls and messages in a timely manner. Would definitely recommend him and Matthews Kia! our calls and messages in a timely manner. Would definitely recommend him and Matthews Kia! More
Kia has always taken care of me, sometimes maybe communication issues, but overall I am always great! communication issues, but overall I am always great! More
This dealership was amazing in helping me purchase my car! I loved working with them! car! I loved working with them! More
Horrible experience with Matthews Kia service. Brought my Soul in for a check engine light error P0017. Was told that an oil change would fix it because I had a non-OEM filter. My service advisor Brought my Soul in for a check engine light error P0017. Was told that an oil change would fix it because I had a non-OEM filter. My service advisor wouldn't do any work unless I agreed to have the oil change. By the way this didn't fix it. My service advisor refused to listen to me. I felt like the service advisor and/or the mechanic had no clue on how to fix the P0017 error code. This code refers to the cam shaft sensor. Mine was non-OEM and the service advisor promised me that was the issue and would fix the P0017 code. No, it did not. Just another waste of money, because they didn't have any idea on how to fix it, and didn't want to listen to me. After being talked over and not listened to by the service advisor, I had to yell at him so that he would listen to me. I told him to change the timing belt. If changing the cam shaft sensor didn't fix the P0017 error code, then there was an issue with the timing belt per Auto Zone and Kia's website. I was told that could not be the issue and that I would be wasting my money. After they changed the timing belt the check engine light went off and now my car could be inspected. I did not feel valued or appreciated by the service advisor. I cannot in good conscience recommend Matthews Kia for service. My service advisor stopped calling to give me updates. When I called I was placed on hold for long periods of time, and multiple times hung up on. More
The process was easy & I didn’t feel I was being pushed on my our sales rep, Dan Mitchell. My wife & I came away very happy. Hopefully, we won’t have to buy another car for several years, but Dan & Matth on my our sales rep, Dan Mitchell. My wife & I came away very happy. Hopefully, we won’t have to buy another car for several years, but Dan & Matthew’s will be my first call if needed. 😃 More
There is always an issue when I bring my car in for service. There’s a lot of miscommunication between staff which affects the customers. Every time I bring my car in, it’s always a problem service. There’s a lot of miscommunication between staff which affects the customers. Every time I bring my car in, it’s always a problem More
Had a great experience at Matthews on the Ridge. Dan Allen was extremely helpful and made the experience enjoyable. Kept us informed on our pre ordered Telluride through production. Once again thank Dan Allen was extremely helpful and made the experience enjoyable. Kept us informed on our pre ordered Telluride through production. Once again thank you to Dan and staff. More